客戶服務代表 Customer Service Representative

工作職責

Purpose of The Role: Responsible for driving customer satisfaction and order fulfillment by monitoring the entire ordering process, including receiving and processing orders, verifying order accuracy, and maintaining order records. What You’ll Do: · Handle incoming call / email / fax for the assigned accounts · Follow-up and monitor the whole process of ordering, eg. order entry, delivery follow up, goods return request, credit note entry with different parties · Act as a contact point of Sales Team and Customers for ordering arrangement and account maintenance · Any other operational duties or ad hoc project as assigned What will make you successful: Must-Have: · F.5 graduate or above with 1-2 years working experience · Customer-oriented, enthusiastic, team player with good telephone skills · Self-motivated, able to work under pressure and tight schedules Advantage to Have: · Experience in customer services or operations areas or logistics operations or sales · Solid experienced with ERP system such as SAP (or equivalent) What we offer: · We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. · We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. · As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. · Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. · Our Total Rewards program is designed to support your overall well-being in every aspect. *Personal data collected will be treated in strict confidence and only be used for recruitment purpose. Only shortlisted candidates will be notified.