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IT Project Manager / Infrastructure Support Lead

全职

CL Technical Services Ltd.

Key Responsibilities

  • System Availability: Ensure maximum system availability and consistently meet or exceed defined service levels of systems

  • Enhancements & QA: Plan, manage, develop, and implement new technical enhancements while maintaining rigorous quality assurance standards.

  • Team & Vendor Management: Oversee the internal infrastructure support team and external contractors. Ensure the seamless delivery of established support services and strict compliance with contractual performance requirements.

  • Procurement & Technical Documentation: Identify ongoing service/infrastructure needs. Prepare detailed technical specification documents to facilitate the procurement of hardware, software, and long-term maintenance services.

  • Operational Flexibility: Perform additional technical or administrative tasks as assigned by the line manager to support overall team objectives.

Requirements:

  • Degree in Computer Science or related subjects

  • At least 8-10 years experience in IT industry with 2 years experience in Project Manager

  • System Operations: Solid, proven experience in managing outsourced system support operations for large-scale IT systems. Direct exposure to mission-critical Government IT systems is highly preferable.

  • Security & Compliance: Solid hands-on experience conducting Security Risk Assessment and Audit (SRAA) and Privacy Impact Assessment (PIA).

  • Technical Expertise: Strong, well-rounded technical consultancy skills with deep practical experience in modern IT infrastructure components.

  • Project Management: Exceptional project management skills, with the ability to balance timelines, vendor deliverables, and system quality.

  • Communication: Strong consultancy and interpersonal skills, with a proven ability to communicate complex technical concepts to both technical teams and business stakeholders.

 

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