IT Project Manager / Infrastructure Support Lead

Key Responsibilities

• System Availability: Ensure maximum system availability and consistently meet or exceed defined service levels of systems

• Enhancements & QA: Plan, manage, develop, and implement new technical enhancements while maintaining rigorous quality assurance standards.

• Team & Vendor Management: Oversee the internal infrastructure support team and external contractors. Ensure the seamless delivery of established support services and strict compliance with contractual performance requirements.

• Procurement & Technical Documentation: Identify ongoing service/infrastructure needs. Prepare detailed technical specification documents to facilitate the procurement of hardware, software, and long-term maintenance services.

• Operational Flexibility: Perform additional technical or administrative tasks as assigned by the line manager to support overall team objectives.

Requirements:

• Degree in Computer Science or related subjects

• At least 8-10 years experience in IT industry with 2 years experience in Project Manager

• System Operations: Solid, proven experience in managing outsourced system support operations for large-scale IT systems. Direct exposure to mission-critical Government IT systems is highly preferable.

• Security & Compliance: Solid hands-on experience conducting Security Risk Assessment and Audit (SRAA) and Privacy Impact Assessment (PIA).

• Technical Expertise: Strong, well-rounded technical consultancy skills with deep practical experience in modern IT infrastructure components.

• Project Management: Exceptional project management skills, with the ability to balance timelines, vendor deliverables, and system quality.

• Communication: Strong consultancy and interpersonal skills, with a proven ability to communicate complex technical concepts to both technical teams and business stakeholders.