HKBN Enterprise Solutions HK Limited

HKBN Enterprise Solutions (“HKBNES”) is an enterprise solutions business arm of HKBN Group (“HKBN” or the “Group”). Headquartered in Hong Kong with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, the Group is a leading integrated telecom and technology solutions provider. Through three core brands, Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS, the Group offers a comprehensive range of premier one-stop Information and Communications Technology (ICT) solutions to both the enterprise and residential markets, including broadband, data connectivity, managed Wi-Fi, integrated cloud solutions, information security, mobile, voice communications, digital solutions, IoT, big data, enterprise applications, data centre facilities, business continuity, system integration that cumulative to our one-stop-shop offering of Transformation as a Service (TaaS) and OTT entertainment.

At HKBN, we are a diverse group of Talents who share a common belief that businesses should play a more significant role in making society better. Wherever we operate, this common thread links us to embrace “Make our Home a Better Place to Live” as HKBN’s core purpose.

Setting us apart, HKBN is managed by Co-Owners (majority of our supervisory-and-above-level Talents) who have invested their own savings to buy the shares of HKBN Ltd. or invest a portion of their salary towards a common KPI for our beyond-Hong Kong business. By having ‘skin-in-the-game’ interest alignment with the company, Co-Owners will share the returns if the company KPIs are achieved or exceeded. Through this unique dynamic of accountability and interest alignment, we’re motivated to scale new heights for customers every day. In addition, HKBN also takes great pride in developing our Talents into a competitive advantage.

For more information about HKBNES, please visit

About the Role

Responsible for initial fault isolation and maintenance report status of data circuits and monitor network equipment and facilities at sites in daily operation.
Single point of contact for dedicated customers seeking technical assistance.
Carry out data center services according to customer requests.
Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for customers.
Responsible for performing routine inspection and fault prevention.
Work closely with cross-functional teams to trouble shooting, equipment installation and upgrading.
Assist in administrative tasks such as information / record update.
Any ad-hoc duties or projects as assigned.
Shift duty 7x24 is required with allowance provided
Working location: Chai Wan / Tsuen Wan / Kwai Hing / Tseung Kwan O

About You

Diploma or above in Computer Science, Communications Engineering, Information Technology, or related disciplines; F.5/ DSE qualification with relevant experience will also be considered.
Familiar with IP network and fiber network is preferable
Holder of CCNA/CCNP certification is an advantage
Knowledge of TCP/IP, LAN, WAN, switches & router configuration
Well organized, enthusiastic and with a good sense of responsibility
Good command of spoken and written English and Chinese
Fresh graduate will also be considered

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume to [email redacted, apply via Company website] by quoting Reference Code on the subject line.

HKBN career opportunities can be viewed at

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

Network Support Executive 網絡支援助理