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- ... With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our busi...
- Position Summary: Minimum 5 years of customer service management experience Manage customer service representatives, providing coaching, training, and performance feedback to enable them to deliver exceptional service Primary point of contact for key clients ...
- Key Responsibilities: Manage a team of up to 20's Staff’s operation. Handle and deliver excellent customer service with clients’ enquiries on account opening, market information, complaints with professional manner. Oversee QAT (Training and Quality Assurance...
- ...g Hang Seng's Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from... ...lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking servi...
- Responsibilities: Oversee the team to manage and drive the Customer Service Excellence Program, cultivating a strong customer-first culture across the organization Organize regular meetings of the Customer Service Excellence Steering Committee Lead year-round...
- ...e the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engageme... ...ll also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities: De...
- ...e most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and s... ...mpact starts here! Job Responsibilities: Lead, empower and manage the team and outsourcing call centre to achieve individual and...
- ...ole in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to a... ... Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initia...
- ...role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to at... ...g high caliber professionals to join our team as Customer Care Manager, reporting to Head of Strategic Operations Management Princ...
- Responsibilities: Provide full range of wealth management services to a designated portfolio of high-net-worth customer, for example, promote investment and insurance products to fulfill customers’ needs Expand the existing client base by exploring potential cust...
- ...n Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initia... ...re designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, incl...
- ...s information to plan and execute sales/profit target To negotiate with customers on promotion and other business plans for mutual benefits To conduct business review with senior management of the assigned accounts and Monitor business progress To build good...
- Customer Propositions and Management We are currently seeking a high calibre professional to join our team as Customer Relations Manager. reporting to Head of Customer Relations Principal responsibilities Handle customer complaints related to retail banking produ...
- Responsibilities: Report to Manager and work closely with other key stakeholders on developing and implementing a large-scale gro... ... of imported data Manage & design data dashboards, generate customer relationship management (CRM) reports, evaluate business activ...
- ... planning and branch optimization Assist the development of customer/ product level strategy by providing data/ analysis driven ins... ...ffective data generation and analytics Follow up with Sales Management team as well as Branch on their sales performance and improve ...
- ...ole in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to a... ...lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking servi...
- Responsibilities: Client Relationship Management – Develop, maintain, and strengthen long-term relationships with potential clien... ...erred. Minimum 4 years of financial advisory, investment or customer relationship management experience preferred. Strong unders...
- ...t Type: Full time Departments: Personal Banking and Wealth Management Department Job Functions: Strategic Planning, Information T... ...agement, FinTech Responsibilities: Promote and implement customer-centric model in Personal Banking Business by leading customer...
- ...g Hang Seng's Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from... ...lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking servi...
- ...e Your Career Takes Flight Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the fines... ...n comply with guidelines and standards Facilitate different customer experience practices of the Airports Council International (AC...
- 工作職責 1. Provide high-quality customer service and maintain good customer relations; 2. Arranging meetings, handling customer enquiries and complaints, providing pre-sales and after-sales services; 3. Provide project information to customers and be responsible for pro...
- ... Candidate with less experience will be considered as Officer, Customer Hotline We offer attractive remuneration package to the rig... ... your full resume with expected salary to The Human Resources Manager, Bank of Communications Co., Ltd., 10/F, Bank of Communication...
- Responsibilities o Manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre o Monitor and supervise the communication process between complainants / demanding c...
- ... Job No.: 495291 Employment Type: Full time Departments: Bank-wide Operation Department Job Functions: Bank Operations, Customer Services Responsibilities: ~Review customer profile, KYC documents and customer statistic data for onboarding, periodic revie...
- ... Provide professional after-sales service to cultivate strong customer relationship and explore new business opportunities Identif... ...que needs Formulate investment strategies and tailor wealth management plans riding on a wide range of products platform Stay upda...
- Job Responsibilities: Work closely with Customer Service Manager to develop and enhance Chatbot and Ticketing System, and support the CRM development project Supervise the Customer Service Team to ensure the team provides high quality service to our customers, in...
- ...e payments and better financial services to brick and mortar businesses. Having completed Series A funding, Kody needs a Customer Operations Manager to match its pace and growth to join our Customer team in Hong Kong. The ideal candidate will be responsible for ensu...
- Customer Contact Centre Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for cons... ...ly seeking high caliber professionals to join our Relationship Management Team (RM) as Customer Relationship Manager. Principal respo...
- ... Act a champion to ensure call center performance meets standards of desired Customer Experience Responsible for ensuring that all Customer Services activities are managed within pre-defined KPI Identify opportunities for ongoing service improvement with...
- ...bal insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protect... ...ts ( , Culture ( & Career Development ( Responsibilities: Manage & lead the team to handle complaints in relation to our insura...