...tinations worldwide. Role Introduction
Reports To: Head of Customer Journey Transformation
Department: Airport Service Deliver... ...or and own the disruption management components of the Airport Product and Service Delivery Manual suite
Accountable for the polic...
...drives our passion to excel and energises us to design inspiring experiences.
About our role
We are now looking for a talented Customer Services Officer to be part of our dynamic team. The incumbent will be responsible for offering quality customer services to shopp...
...nications (BIM)
We are looking for an exceptionally talented Product Designer, brimming with creative energy and passion for good d... ... final execution. You will be a fierce advocate for the Cathay customer and have a great retailing instinct, ensuring that we create p...
... 750 destinations worldwide. Role Introduction
Reports to: Customer Journey Manager Disruptions
Department: Airport Service De... ...
Identify sentiment about concurrent flight disruption and CX product or services
Coordinate appropriate handling of identified i...
...AHK and other related departments to facilitate smooth pattern production process.
Assist in annual budgeting exercise.
Support ad... ... Skills
Good command of both spoken and written English.
Customer-focused, high change-oriented and flexible personality.
Goo...
HKD 20k - HKD 70k /月
...pportunity; amplifying, enhancing and refining it across every customer and employee touchpoint. We therefore work on a diverse set of... ...lines of branding, customer experience, marketing, digital and product design.
We are looking for a highly strategic creative lead...
...tal Experience (DEX)
This position will involve working as a Product Owner of Holidays Platforms. The successful candidate will be ... ...eams and other stakeholders to help develop deliver a seamless customer experience that supports our vision to be one of the the world...
...e Manager - Travel Shopping
Department: Digital Experience (DEX)
The job holder will act as the product expert to make a positive impact to our members/ customer across Cathay’s online channels/ product portfolio involving payment.
Key Responsibilities
Obse...
...alongside wider Company updates – such as the CEO newsletters, product launches, partnership news and offers etc. – are delivered in ... ...gement and execution of the member engagement strategy for our customer relationship programme.
Project manage and lead the design,...
...lance.
RESPONSIBILITIES
Act as a brand ambassador of Furla, demonstrating in-depth knowledge of the brand and products
Provide excellent customer experience and build strong customer relationships
Maximize sales by achieving store and individual sales target...
...change for Cathay and its suppliers. Cathay believes that its customers are best served by creating sustainable partnerships and valu... ...f our business and services, allowing the company to maintain productive relationships with over 10,000 suppliers globally, whilst adh...
...all service Delivery requirements for the GBS project and its customers.
Application of a structured methodology to meet requireme... ...utomation program including CMS and RPA Service Acceptance
Production of KPI/Metrics and Management reporting.
Define process im...
...and innovation across our digital assets that entices traffic, customer experience and conversion.
Key Responsibilities
Work wit... ...zation (CRO) strategies and execution across different digital products on our touchpoints including but not limited to Website and Mo...
...de. Reports To: Insurance Partnerships Manager
Department: Customer Relationship & Retail (CRR)
The successful candidate will be... ...the team responsible for the development of Cathay’s Insurance Product offerings and propositions. Reporting to the Insurance Partner...
...ution Lead (SL) is responsible for delivery of high quality IT product or applications to the business. Key responsibilities may be c... ...nting, and supporting IT products and applications to meet the customer needs
Provide an escalation point for solution analysts in ...
...nsulates, trade mission, DMC / PCO and airlines. To achieve revenue and meet sales budget.
Develop and maintain productive relationships with customers.
Assist in developing pricing strategies, allotments and seasonality, and participate in contract / rate negoti...
...– Travel Shopping
Department: Digital Experience (DEX)
The job holder will act as the eCommerce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.
Key Responsibilities
Act as eComme...
... departments’ compliance to USDOT and other relevant authority customer protection requirements.
# Undertake effective quality assur... ...resenting the department during any external audit process and production of the conformance report for CGO & GRH disciplines.
# Ensur...
...o business and leisure travelers who desire a unique, high end product and associated service levels.
The Hotel comprises 206 room... ...idiness and cleanliness of the restaurant
Provide excellent customer services, including enquiries and complaint handling
Qualif...
...s' needs and how best to support them with IT applications and products. You will ensure the successful delivery of software products ... ...p, implement, and support IT products and applications to meet customer and IT needs
Conduct code reviews and provide technical gui...
...worldwide. Role Introduction
Reports to: Head of Digital, Customer Travel
Department: Digital (DGT)
To deliver the best-in-c... ...mentations for continuous improvement opportunities.
Act as Product Owner of the development scrum team to facilitate epic priorit...
...worldwide. Reports To: Bank Partnership Lead
Department: Customer Relationship & Retail (CRR)
The successful candidate will be... ...sibilities
Ideate, advise and support the leadership on new product/programme development with partners, including programme desig...
...s to: Manager – WFM and Continuous Improvement
Department: Customer Care (CCD)
The Customer Contact Sr. Command Center Analyst ... ... meet the demand across channels
Service level/ Shrinkage/ productivity issues are flagged off and addressed in a timely manner
Wo...
...o business and leisure travelers who desire a unique, high end product and associated service levels.
The Hotel comprises 206 room... ...ss experience will also be considered
Pleasant personality, customer-oriented with good communication and interpersonal skills
F...
HKD 17k - HKD 19.7k /月
“Fast Retailing” – Our company name incorporates our passion to provide customers with the products they want swiftly and smoothly. At Fast Retailing we are striving to improve people’s lives by changing society for the better, through the value of clothing and positive...
Can you foster relationships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Novotel Citygate Hong Kong.
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on...
...subjects or Grade E for other language subjects) OR A minimum of HKCEE standard with a pass or Grade 2 in English (Syllabus B).
Customer-focused, highly change-oriented and flexible personality.
Good interpersonal and communication skills with polished telephone m...
...ation, agreement, regular reports and arrangement of Sales daily operation.
Gain understanding of the hotel’s primary targeted customers and service expectations; serve the customer by understanding their business and concerns, to offer better business solutions bot...
Can you foster relationships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Novotel Citygate Hong Kong.
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on...
Can you foster relationships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Novotel Citygate Hong Kong.
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on...