...ole Introduction
Reports To: Head of Customer Journey Transformation
Department: ... ...s. When disruptions occur, he/ she will manage and coordinate with key stakeholders on... ...ct and Service Delivery Manual suite
Accountable for the policy, procedures and operatio...
... oneworld global alliance whose combined network serves over 750 destinations worldwide. Role Introduction
Reports to: Customer Journey Manager Disruptions
Department: Airport Service Delivery (ASD)
The jobholder will be responsible for managing and implementi...
...es over 750 destinations worldwide. Reports to : Assistant Manager Customer Support
Department : Customer Care (CCD)
The position... ...r Feedback and Compensation System in an accurate manner
Accountable for effective use of service recovery procedures
Communi...
Swire Properties develops and manages commercial, retail, hotels and residential properties, typically mixed-use developments in prim... ...eriences.
About our role
We are now looking for a talented Customer Services Officer to be part of our dynamic team. The incumbent...
...s over 750 destinations worldwide. Reports To: Assistant Manager Payroll Accounting
Department: Global Business Services (GBS)
GBS will ... ... business units along the Hire to Retire stream
Support Customer Services by providing FAQs and transcripts on general enqu...
...ices (GBS)
The Intelligent Automation Manager will play a key role in ensuring the GB... ...equirements for the GBS project and its customers.
Application of a structured methodo... ...rovement upon best practices.
Ensure accountability by strengthening performance metrics to...
...oduction
Reports to: IT Procurement Manager – IT Services
Department: APD - Pro... ...to providing exceptional service to our customers. Don't miss this chance to take your ca... ...rcial acumen and understanding of basic accounting principles.
~ Ability to inspire, and...
...tal policies in Hong Kong and overseas,being responsible for SAF policy lobbying as well as partnership management in HK and oeverseas, and developing SAF accounting system. Additionally, the manager also is responsible for reviewing and updating the company's climate-...
...s, Catering and Food & Beverage outlets from special corporate accounts, associations, travel agencies, consulates, trade mission, DMC... ... budget.
Develop and maintain productive relationships with customers.
Assist in developing pricing strategies, allotments and se...
...ead of Internal Audit
This position will be responsible for managing a team in carrying out internal audit assignments across the C... .../or external audit experience in an internationally recognised accounting firm or organisation, with at least 3 years’ experience in a s...
...rves over 750 destinations worldwide. Reports to : IT Risk Management Senior Lead
Department : Information Technology ( IMT )
... ...their departments; ensuring individuals understand their own accountability for individual risks)
Building IT risk awareness amongst s...
...also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Report to : Customer Care Global Channel Experience Lead
Department : Customer Care (CCD)
Through Service Quality evaluations to identify areas r...
HKD 20k - HKD 70k /月
...pportunity; amplifying, enhancing and refining it across every customer and employee touchpoint. We therefore work on a diverse set of... ...er to join our team. In this role, you will be responsible for managing a team of creatives; guiding and inspiring them to create exci...
...tionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to j... ...icant with less experiences will consider as Assistant Hygiene Manager
Interested parties, please send your resume with c...
...tinations worldwide. Reports to: Cabin Interiors Procurement Manager
Department: Procurement & Aircraft Trading (APD)
This pos... ...ct law.
Strong commercial acumen and understanding of basic accounting principles.
Ability to inspire, and build trust and respect...
... change for Cathay and its suppliers. Cathay believes that its customers are best served by creating sustainable partnerships and value... ...key/high-risk suppliers.
Enable the company to identify and manage third party risks and opportunities related to sustainability ...
...750 destinations worldwide. Reports To: Membership Marketing Manager
Department: Brand, Insights & Marketing Communications
... ...gement and execution of the member engagement strategy for our customer relationship programme.
Project manage and lead the design,...
...er 750 destinations worldwide. Reports To: Digital Experience Manager – Holidays
Department: Digital Experience (DEX)
This posi... ...eams and other stakeholders to help develop deliver a seamless customer experience that supports our vision to be one of the the world...
... 750 destinations worldwide. Reports to : Passenger Network Manager
Department : Planning
The job holder is responsible fo... ...continuous improvement.
~ Is prepared to take ownership and accountability of issues.
Deadline: 26 APR 2024
Personal & Applicatio...
...r 750 destinations worldwide. Reports To: Digital Experience Manager - Travel Shopping
Department: Digital Experience (DEX)
T... ...s the product expert to make a positive impact to our members/ customer across Cathay’s online channels/ product portfolio involving p...
...es over 750 destinations worldwide. Reports To: Group Quality Manager - Ground
Department: Group Safety & Operational Risk Mgt (... ... departments’ compliance to USDOT and other relevant authority customer protection requirements.
# Undertake effective quality assur...
... worldwide. Role Introduction
Reports to: Head of Digital, Customer Travel
Department: Digital (DGT)
To deliver the best-in-cl... ...ing activities.
Key Responsibilities
Lead a team of 11 to manage B2C and B2B communications with Cathay’s members across all tou...
...r 750 destinations worldwide. Reports To: Digital Experience Manager –Travel Shopping
Department: Digital Experience (DEX)
The... ...rce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.
...
... worldwide. Reports To: Bank Partnership Lead
Department: Customer Relationship & Retail (CRR)
The successful candidate will be ... ...th partners on commercial terms to maximise company’s benefits, manage and resolve contractual issues with partner
Initiate, design...
...s in greenwashing legislations and work with internal teams to implement effective measures to prevent greenwashing.
Develop and manage the sustainability communications calendar, based on key initiatives and project milestones, and to coordinate production and commu...
...intrapreneurship; experience of working in a cross-cultural and highly matrixed organisation; demonstrated experience in conflict management and multi-task capability
Knowledge of climate change, sustainable aviation fuel especially regarding the petrochemical/engine...
...ombined network serves over 750 destinations worldwide. Role Introduction
Reports to: Airports and Ground Services Procurement Manager
Department: Procurement & Aircraft Trading (APD)
The Assistant Manager , Airport & Ground Services Procurement will be respon...
...ments, intranet articles, social posts and talking points; developing presentations and videos; running engagement activities; and managing department cascades as needed
Support engagement activities within the People department including department town halls, celeb...
...ining, CPR, Food Safety Handling, OSHA, Property Emergency etc
~Oversee the selection of all internship trainees
~Oversee the Management Development/ Lead / Get On Board Program. Ensure participants receive the appropriate hotel and company orientation, understand p...
...d of Strategic Engagement
Department: Corporate Affairs (CAF)
Reporting to Head of Strategic Engagement, Strategic Engagement Manager is a communicator between Cathay Pacific and key stakeholders including government officials of The Chinese Mainland and HKSAR, po...