...partments: Personal Banking and Wealth Management Department
Job Functions: Strategic... ...sign and review omni channel end-to-end customer journeys using Design Thinking, identif... ... ensure quality and consistent customer experience
~Leverage user data, customer voice, ...
We are currently seeking a high caliber professional to join our department as Manager, Customer Experience .
Principal responsibilities:
Act as the 'Voice of Customers' champion of key channels and products, leading the root cause analysis, understanding mar...
HKD 30k - HKD 40k /月
...ver 30 years of international recruitment experience and expertise. This has enabled us to del... ...K banks mainly focusing in wealth banking management, commercial banking services. They are currently looking for an Online Customer Experience Manager to handle banking comm...
Our client is a multinational insurance company seeking a Customer Experience Insights Manager to assist with the delivery of customer insights on multiple projects
Responsibilities:
Independently manage a wide range of research projects
Conduct quantitative a...
...m inspiring meaningful connections with customers, partners and other stakeholders, to de... ...ition is to become a leader in customer experience and drive practical transformation acro... ...Roles and Responsibilities:
Oversee, manage, and implement the overall NPS program ...
...Job Description
Quality assurance of the Customer Service team based in Malaysia through regula... ...lor’s degree in business, finance, operations management or any science-related field;
A minimum 3 years of experience in customer experience, customer support or r...
What you’ll be doing?
Responsible for daily customer services (in written form only) from social media platforms and emails;
H... ...t in written communication in English & Chinese;
Prior work experience in customer service is preferred;
Experience with e-commerc...
...ry soaring above the skyline.
We are looking for a Family Experience Manager based at Island Shangri-La, Hong Kong!
As a Family Experie... ... interpersonal skills & leadership skills
Quality driven, customer and business results oriented; highly motivated with an agil...
...freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional kn... ...~Manage invoices and overseeing system processes related to customer experience (CX) vendors, tools, and supplies
Requirements:
~Fre...
...member of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Report to : Customer Care Global Channel Experience Lead
Through Service Quality evaluations to identify areas requiring improvements, provide practical recommenda...
...tion.
Enhance marketing effectiveness by targeting precise customers and implementing data-driven approaches.
Plan, execute, an... ...Administration, or a related field.
~5-8 years of marketing experience. Experience working in big corporations or agencies is a plus...
...hering to our core values of integrity, customer first, quality excellence, respect, tea... ...nd increase awareness. Reporting to the Manager of CEDI, he/ she will manage the develo... ...s with a minimum of 4 years of relevant experience
~Excellent command of both spoken and...
...of recruitment plans and attrition risk management and control 2. Responsible for resource... ...ove, with more than 2 years of relevant experience in call centers, statistics, data, indu... ...oblems independently and smoothly, good customer service awareness and professionalism 4...
...nd investment, in addition to operating hotels and property management services. The Group actively seeks to make a positive contr... ...y responsibility of this role is to assist in enhancing the customer experience across various touchpoints and services within Chinachem Gr...
... engaging stories, messages and events to elevate the employee experience and pride in the company while strengthening the employer bran... ...g presentations and videos; running engagement activities; and managing department cascades as needed
Support engagement activities...
...where you can be your true and authentic self, like at home.
Reporting to Senior Manager, you will assist in designing and implementing best-in-class digital experience and customer journey across the Bank’s various digital touchpoints for personal and SME customers...
... French flair in a homely setting of sophisticated design and consistent top-quality service.
We entrust you as our Guest Experience Manager (Overnight)
to drive growth and account successes.
How will we care for you?
Enjoy a 5-day working week consisting ...
...erves over 750 destinations worldwide. Reports To: Digital Experience Manager - Travel Shopping
Department: Digital Experience (DEX)
... ...the product expert to make a positive impact to our members/ customer across Cathay’s online channels/ product portfolio involving...
...serves over 750 destinations worldwide. Reports To: Digital Experience Manager – Holidays
Department: Digital Experience (DEX)
This po... ...ms and other stakeholders to help develop deliver a seamless customer experience that supports our vision to be one of the the wor...
...m
Present key business analysis reports and findings to Management with actionable recommendations
Identify training and d... ...
Requirements:
Diploma or above, with 3-5 years’ experience in customer service / account servicing to corporate /business/SME cus...
...ent and problems concerning room bills, refer problems to Duty Manager or Assistant Front Office Manager whenever necessary.
Provi... ...r of Diploma or above in Hotel Management.
Minimum 5 years’ experience in Front Desk with hotel and 2 years in a similar capacity is ...
1. Responsible for the experience design of Taobao and Tmall products, including but Not limited to commercialization, internationalizat... ...cipate in the early planning of the project, work with product managers and business to conceive functions and experiences, and provid...
...cross Asia Pacific region.
With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong ... ...ation
At lease 3 years' experience in complaint handling or customer services, preferably in the banking industry
Handle complai...
...erves over 750 destinations worldwide. Reports To: Digital Experience Manager –Travel Shopping
Department: Digital Experience (DEX)
T... ...e product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio. ...
..., industry research and other methods, gain insights into the experience pain points and needs of each business, diagnose and propose ... ...ive the achievement of various business goals through project management and other methods 4. Dismantle experience standards in the ex...
...Provide consumers with fast and high-quality logistics service experience guarantees and improve user satisfaction. Responsible for the ... ...tions
1. 5 years or more of relevant experience in logistics customer service processes 2. Possess data analysis capabilities and pr...
Director, Product Management - Investor Experience
The Products and Platform team at Pershing defines product vision and strategy based on customer needs and the competitive landscape. The team is responsible for the full product lifecycle and works closely with tec...
...is responsible for the industry service experience of Taotian Group. You are welcome to jo... ...finance, statistics, economics , public management and other majors are preferred 2. Have ... ...nd project management skills 3. Have a 'customer first' service awareness, be interested...
The Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded... ...ays per month to the right candidates;
Candidates with less experience may be considered as Guest Experience Supervisor.
In return...
...Role Introduction
Reports To: Head of Customer Journey Transformation
Department: A... ...tand the long term strategy for customer experience during a disruption and help to translat... ...ns. When disruptions occur, he/ she will manage and coordinate with key stakeholders on ...