...onsible for the formulation, promotion and optimization of the team's internal R&D process 2. Responsible for the project management of the Customer Center, including goal setting, plan making, tracking, control and review 3. Based on goals, monitor progress to ensure g...
1. Familiar with the customer service industry, familiar with and understand the custome... ...ponsible for the relevant business cost management, standing from the perspective of cost ... ...ective, to feed back the rationality of operations and business strategies,1. 1. Have basi...
...complete daily monitoring mechanism and operation analysis system, improve the overall se... ...d retention, and do a good job in daily management of the team, scheduling and attendance,... ...agement. 4. Based on the pain points of customer experience, we can analyze the original...
...ge models in the merchant service domain, including But it is not limited to pre-sales shopping guide, after-sales service, manual customer service assistance, etc., use large models to completely transform and upgrade the original links and product forms 4. Explore the...
...x Sigma and other outstanding Introducing continuous improvement practice methods 2. Responsible for the call center service team management process and business standards, sorting out standardized management processes and promoting online improvements 3. Responsible fo...
...scription
Are you interested in working in Operations team and deliverphenomenal service level to different customers
Bring your energy and expertise to the tab... ...mbitions!
Core Responsibilities:
Order management : create order and drop delivery note in SA...
...ata analysis/mining/product construction. 3. Have experience in business environment design or merchant operation, understand retail, and have rich project management experience. 4. Strong cross-team collaboration ability, optimistic and tough, embrace change, have a se...
Roles & Responsibilities
1 .Responsible for the platform growth and platform ecological operations of Tencent's advertising strategic customers (head platform e-commerce & local life platform & OTA), responsible for advertising revenue while exploring cutting-edge I...
1. Responsible for the life cycle management of Alimama's large market merchants, and use operational means to achieve growth in customer scale and customer consumption. 2. According to the characteristics and goals of merchants, design a combination strategy of produc...
Responsibilities
1. Responsible for customer operations in the automotive aftermarket industry, providing full-process support from investment promotion strategies to merchant growth and advancement for customers at different levels, serving customers in various for...
...eking a high caliber professional to join our department as Manager, Customer Experience .
Principal responsibilities:
Act as the '... ...egree in a Business Administration, Services / Hospitality / Operation Management or other relevant qualifications Strong understan...
...mproving the core indicators of the international payment customer complaint operation team, and achieve business results through the constructi... ... acceptance echelon through personnel recruitment and BPO management to match the requirements of business development 3. Resp...
...of recruitment plans and attrition risk management and control 2. Responsible for resource... ...oblems independently and smoothly, good customer service awareness and professionalism 4... ...oficient in data tools such as SQL, and able to detect data anomalies Operational issues.
Combined with the self-operated business development strategy, build and build the enti... ..., combines business needs, and provides customized HR solutions to ensure the smooth devel... ... years of experience in human resources managers/HRBP positions. Knowledge and skills: H...
...store to supplier Logistics performance management and control rules guide suppliers to en... ...rmance through rules 2. Design business operation plans to achieve a combination of pre-i... ... and quickly solve user problems in the customer service link solve shipping and logisti...
Opportunity
Has responsibility for all customer facing activities and for providing a consistently high-quality experience for new... ...mers, society and for each other.
You will act as CX team manager in Retail-EU department and be responsible for managing 10+ pe...
...sign and review omni channel end-to-end customer journeys using Design Thinking, identif... ...siness stakeholders, functional team in managing customer voices that enrich the custome... ...uirements, inter-bank market practices, operations / service enhancement, etc.
Be a goo...
...stematic solutions and implement them 2. Gain insight from the customer's perspective There is room for optimization of products and r... ...hrough the establishment of a collaborative mechanism with the operation department, gain an in-depth understanding of the merchant's b...
...ects in the Taobao business domain undertaken by cloud customer service resources Operational delivery, covering: 1. Business docking: Combined with... ...eam data analysis) Implement and execute. 3. Personnel management: Responsible for the operation management of front-lin...
...ble for the capacity building of Xianyu customer service products, responsible for the e... ...t out the capabilities required for the management system of Xianyu's social employment, a... ...rvice quality. ,1- Have certain product operation work experience, customer service produ...
... and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain ...
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime sma... ...lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking servi...
...quality inspection products and process operation plans, reducing manual quality inspecti... ...n and recommendation, solution matching/management, objective solutions, process strategie... ...e work in related fields of intelligent customer service, understanding of technology de...
...chants, discover and promote problems through data analysis, and precipitate common problems. 3) Find the pain points of industry customers, link internal and external resources, and export or promote the optimization of rules, processes, and products. , 1. 2 years or ...
This position is responsible for the service product operations of Taotian Group. You are welcome to join us and drive the upgrade of the global consumer service model through service design, so that Taobao will become the preferred shopping platform for hundreds of mi...
Hang Seng's Operations is a team of experienced banking operation professionals who str... ... and world-class processing services to customers, corporations, financial institutions a... ... join our department as WPB Operations Manager under Operations, Digital Business Ser...
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking ser... ...eam as Assistant Customer Relationship Manager .
Principal responsibilities:
Li... ...e with internal counterparts to resolve operational issues and customer complaints
Liais...
We are Taotian Group-Customer Operation Technology Department-Experience Technology Team, currently We have positions in Nanjing/Hangzhou. We are committed to the research of Web front-end technology. We also attach great importance to full-stack capabilities and produ...
...em goes online and participate in product acceptance.
Qualifications
1. 5 years or more of relevant experience in logistics customer service processes 2. Possess data analysis capabilities and proficiency in using office, xmind, visio, etc. software 3. Have stron...
...zation, internationalization, new business directions, etc. 2. Participate in the early planning of the project, work with product managers and business to conceive functions and experiences, and provide high-quality product design solutions for the business 3. Be extre...