...s our passion to excel and energises us to design inspiring experiences.
About our role
We are now looking for a talented Customer Services Officer to be part of our dynamic team. The incumbent will be responsible for offering quality customer services to shoppers ...
...ager – WFM and Continuous Improvement
Department: Customer Care (CCD)
The Customer Contact Sr. Command Center Analyst will play a critical role in managing the Global Command centre with a view to deliver Service levels and driving real time actions “on the day”.
...
...ose combined network serves over 750 destinations worldwide. Role Introduction
Reports To: Head of Customer Journey Transformation
Department: Airport Service Delivery (ASD)
This position will help ensure that Cathay Pacific Group's disruption handling is a ...
...er 750 destinations worldwide. Reports to : Assistant Manager Customer Support
Department : Customer Care (CCD)
The position pl... ...est customers and restore their confidence in our products and services.
Key Responsibilities:
Handle both verbal and written cu...
...nce whose combined network serves over 750 destinations worldwide. Role Introduction
Reports to: Customer Journey Manager Disruptions
Department: Airport Service Delivery (ASD)
The jobholder will be responsible for managing and implementing service recovery ex...
HKD 16k - HKD 20k /月
... serves over 750 destinations worldwide. Reports to: Employee Services Lead
Departments: GBS - Global Business Services
GBS wi... ...ent manner
Establish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropri...
...Introduction
Reports to: Asst. Learning Manager – Inflight Services
Department: Cathay Academy (CXA)
The Learning Specialist... ... when assign
Requirements
Minimum 3 years’ experience in customer service, hospitality and/or cabin crew experience
Training ...
...ing member of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Reports To: Flight Deck Services Supervisor
Department: Flight Operations (FOP)
Perform the works assigned timely and efficiently to support the safe and smoo...
...rves over 750 destinations worldwide. Reports To: Cabin Crew Service Excellence Manager (BC)
Department: Inflight Service Deliver... ...rvice excellence, the brand proposition and values and desired customer outcomes.
Activity manage the Performance and Standards wit...
...obal alliance whose combined network serves over 750 destinations worldwide. Role Introduction
Reports to: Airports and Ground Services Procurement Manager
Department: Procurement & Aircraft Trading (APD)
The Assistant Manager , Airport & Ground Services Procur...
... Reports To: Head of Global Airports
Department: Airport Services Delivery (ASD)
This position will manage budgets and service... ...d helpful analyses to the business. He/ She should also have a customer mindset, a good understanding of airport operations and strong...
...orldwide. Reports To: Assistant Manager Talent Acquisition – Service Delivery
Department: People (PPL)
The Jobholder is respo... ...amplayer, proactive, high drive, attention to detail
Strong customer service skills
Excellent time management and prioritisation...
...travelers who desire a unique, high end product and associated service levels.
The Hotel comprises 206 rooms and suites, an Execut... ...ss experience will also be considered
Pleasant personality, customer-oriented with good communication and interpersonal skills
F...
...ual all-day dining to world-class grill and authentic Chinese restaurant. If you prefer to dine in the comforts of your room, room service is available 24 hours a day.
Four Points by Sheraton Hong Kong Tung Chung offers 1,001 guestrooms and suites featuring contemp...
...inations worldwide. Reports To: Assistant Manager Cabin Crew Service Excellence (FA)
Department: Inflight Service Delivery (ISD)
... ...y ad hoc projects assigned by SEM
Requirements
Skills
Customer-oriented, attention to detail with good planning and organizin...
...ionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Nov... ...
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive fro...
...ionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Nov... ...
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive fro...
...ionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Nov... ...
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive fro...
...ionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Nov... ...
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive fro...
...ionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Nov... ...
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive fro...
...s to day-of-operation problems and contribute to the IOC decision making process.
To liaise closely with ATC and Meteorological centers around the network for flight plan filing and weather updates for routine and ad hoc situations.
To handle Flight Crew queries ...
...alliance whose combined network serves over 750 destinations worldwide. Report to : Customer Care Global Channel Experience Lead
Department : Customer Care (CCD)
Through Service Quality evaluations to identify areas requiring improvements, provide practical reco...
...depth knowledge of the brand and products
Provide excellent customer experience and build strong customer relationships
Maximize... ...S
Form 5 or above and minimum 1 year experience in Retail / Service industry
Possess excellent communication, customer service ...
...ion and Intelligent Automation
Department: Global Business Services (GBS)
The Intelligent Automation Manager will play a key rol... ... all service Delivery requirements for the GBS project and its customers.
Application of a structured methodology to meet requiremen...
...ipline
At least three years of experience in eLearning / digital learning development, and a minimum 3 years’ experience in customer service, hospitality and/or cabin crew experience
Strong knowledge of learning science and instructional design models
Strong pr...
...in implementing end-to-end data warehouse solutions, including Customer Information Data warehouse, ETL and BI components; maintain an... ...echnologies on application integration, process management and service-orientated application development
Keep abreast of the busi...
...ver on our ambitious goal of becoming one of the world’s great service brands, known for great digital experiences.
In this role y... ...and innovation across our digital assets that entices traffic, customer experience and conversion.
Key Responsibilities
Work wit...
...ant Manager Payroll Accounting
Department: Global Business Services (GBS)
GBS will be Cathay Pacific's trusted partner in establ... ...with business units along the Hire to Retire stream
Support Customer Services by providing FAQs and transcripts on general enquirie...
... change for Cathay and its suppliers. Cathay believes that its customers are best served by creating sustainable partnerships and value... ...tions. This mission forms an integral part of our business and services, allowing the company to maintain productive relationships wit...
...ons worldwide. Reports To: Programme Actuary
Department: Customer Relationship & Retail (CRR)
The Customer Relationship & Reta... ...delling, pricing or valuation in insurance, banking, financial services or data analytics. Knowledge of, or experience working in loya...