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- Responsibilities Provide counter services to walk-in and pre-booked customers at the service centre Handle and resolve MPF / eMPF enquiries and complaints effectively Assist customers in registering and managing their eMPF accounts using tablets or ...
- 工作職責 接待訪客及人流控制 教導客戶使用 eMPF 數碼工具,包括自助登記櫃員機 為即場及預約客戶提供面對面櫃檯服務,有效解答一般查詢及與客戶投訴 確保在查詢過程中保護客戶資料,嚴格遵守內部服務指引,防止違反服務規範及潛在不當建議的風險 具備強積金及公積金(ORSO)知識者及更多相關工作經驗的候選人將考慮為高級客戶服務主任 職位要求 中五/DSE 或以上學歷 至少具備 1 年客戶服務經驗或櫃檯服務經驗 (零售、餐飲、...
- ... highly experienced and results-oriented leader to serve as eMPF Contact Centre Head. Reporting to the Head of Business, you will play a cr... ...f call centre management, including strategy, planning, and execution. Oversee day-to-day call centre operations, ensuring smo...
- Job Duties Provide counter service to walk-in and pre-booked customers Educate client to adopt eMPF digital tools Support the MPF administration process for visitors Perform services according to company rules and relevant regulatory requirements Educa...
- 工作職責 To lead and supervise a team of Customer Service team to deliver quality services to guests. Responsibilities: Provide daily direction and communication to ensure a team of staff so that Customer Service Calls/Emails/Chats are answered in a timely, efficient an...
- ... Kong citizens. Key Responsibilities: Assist the Nursing Officer (Project in-charge) and Deputy Manager in coordinating and executing training sessions, support services, and project-related events Provide training course management support, including arrangin...
- ...blishing a new team focused on overseeing eMPF call center operations and managing vario... ...ndition / complaint background in Contact Centre Monitor and supervise the communication p... ...eal with complicated and complaint cases. Execute the solution with call agents or may requ...
- ...work): -Mon to Fri 09:00-18:00 -Sat 09:00-13:00 Your role: - Provide counter service to walk-in and pre-booked customers at service centre - Solve MPF related enquiries and complaints effectively - Educate and promote digitalization (electronic way of MPF account manage...
- ...the Manager of Complaint Management, you will lead a dedicated team to effectively handle and resolve customer complaints related to eMPF from various channels. Oversee and conduct thorough investigations into customer complaints received via calls, emails, and other...
- ...lementation activities and ensuring the smooth operation of the eMPF platform. The IT Manager will act as the primary liaison betwee... ...dentify risks, and implement mitigation strategies. Plan and execute User Acceptance Testing (UAT) with business stakeholders. En...
- ...ransformation. We are currently seeking a high calibre professional to join our team as a Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel. Principal Responsibilities Provide quality services and resolve our top tier custome...
- Job responsibilities : Passion in work involving babies and kids, ability to memorise and handle commonly used medicines and immunisation schedule. Undertake general nursing duties such as blood taking and vaccine injection; Provide clinical support to doctors...
- UMP Healthcare Group, established in 1990 and listed on HKEX (722.HK), is a leading comprehensive healthcare service provider in Hong Kong. Operating under the brands UMP, UMP+, ProCare, and other affiliates, we provide a wide range of services including family medicin...
- ...stomers to achieve sales and service objectives. Drive sales growth: Identify new sales and business opportunities to expand the centre's customer base. Provide excellent service: Look after customer service and member retention, ensuring a positive experience for...
- ...banking delivery channels. Responsibilities DBS Customer Centre is looking for enthusiastic and highly motivated problem solve... ... more experience will be considered as Senior Customer Service Executive Apply Now We offer a competitive salary and benefits p...
- ...tiveness Lead and coach the team to provide first aid & health training and quality assurance services in line with the Training Centre strategic development plan Explore and identify new resource to support the programmes and activities of first aid training serv...
- 透過電話向新舊客戶講解公司的產品 主動為客戶推介公司的最新服務及產品 接聽客人來電以解答客人的查詢，當中包括：貸款申請、訂單跟進、審批結果等… 為客人提供最新的貸款優惠及市場資訊 如客人有興趣申請貸款，可安排客人上公司辦理手續 主動建立和保持良好的客戶關係，時刻為客人提供專業意見 Requirements HKCEE / HKDSE 程度或以上, 資歷架構級別Level 2 最少有兩年以上的電話銷售經驗、門市零售經驗或顧客服務經驗 如無經驗...
- Clerical Assistant (holding the functional title of Centre Receptionist) in the Centre for Sports and Exercise (CSE) (Ref.: 533615) (to commence as soon as possible for one year, with the possibility of renewal) Applicants should have 5 passes in HKCEE including Englis...
- ...nd strive to add value beyond with is expected. Please visit our website for details. Job Responsibilities Provide 7x24 data centre operation support (but 3-4 working days per week) Provide 1st & 2nd tier support to Data Center and responsible for data center s...
- Description 透過電話向新舊客戶講解公司的產品 主動為客戶推介公司的最新服務及產品 接聽客人來電以解答客人的查詢，當中包括：貸款申請、訂單跟進、審批結果等… 為客人提供最新的貸款優惠及市場資訊 如客人有興趣申請貸款，可安排客人上公司辦理手續 主動建立和保持良好的客戶關係，時刻為客人提供專業意見 Requirements HKCEE / HKDSE 程度或以上, 資歷架構級別Level 2 最少有兩年以上的電話銷售經驗、門市零售經驗或顧客服務經驗 如無經驗者，唯性格外向、對工...
- ...llowing vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) – Customer Service Centres Section. Reporting to the Centre Manager, the candidate is required to carry out major duties as follows: Major Duties: P...
- ...re seeking an accomplished leader to steer our affluent Contact centre in Hong Kong. This pivotal role combines strategic leadership w... ...der with a proven ability to transform service capabilities and execute cross-functional initiatives. Responsibilities Leaders...
- Situated on the waterfront and adjacent to the Hong Kong Convention and Exhibition Centre, the 861-room Renaissance Harbour View Hotel Hong Kong enjoys panoramic views of the Victoria Harbour and is located close to everything Hong Kong has to offer. Renaissance Har...
- ...uthentic self, like at home. Main Responsibilites Data Centre (DC) Facilities Management Manage relationships with landlo... ...s. Disaster Recovery (DR) Drill Coordination, Planning & Execution Lead the planning and coordination of the annual Disaster R...
- 工作職責 Provide professional consultation to prospective customers and maintain good customer relationships Be responsible and accountable for the center's performance and operation Manage class schedule to satisfy students and teachers best Handling walk-in inquiries,...
- ...plished efficiently and accurately. Conduct regular performance reviews and on-site audits of 3PL partners. Operational Execution & Troubleshooting: Proactively identify and resolve operational issues, including shipping delays, inventory inaccuracie...
- We are seeking a dynamic and hands-on Shop Manager to lead our indoor game centre (i.e. Powerplay Area). In this role, you will oversee daily operations, ensuring exceptional customer service and a vibrant atmosphere for our guests. Job Responsibilities: Oversee da...
- Job Duties: Provide professional customer service for the healthcare industry. Handle hotline enquiries and outbound calls effectively. Enhance customer relationships and promote company products effectively. Requirements: From 5 or above. Relevant ex...
- ...enance Job Description: Responsible for complying with the requirements of engineers and various management specifications, executing the corresponding emergency plan when a service interruption occurs in the data center, and restoring the normal service of vario...
- ...y important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities...