...tive action recommendations
Work closely with relevant stakeholders to drive top up briefing/training courses to bridge knowledge gaps. Ensure the information is easy to understand/digest with quality
Suggest thematic audits focus based on issues identified from Q...
...strating the Big Data Platform, data pipelines and machine learning solutions.
You are responsible to define solutions to bridge gaps and make sure the project scope is maintained, and solutions implemented in line with design.
Key Responsibilities
The Solutio...
...ecision-making and empowerment.
Key Responsibilities
Command Center Management
Ensure that the daily call forecasts and FTE gaps are reviewed at half hourly interval levels.
Monitor and manage real time queues with a view to maintain service levels
Ensure...
...orkforce.
Key Responsibilities
Assist the Talent Development Team in conducting training needs analysis to identify both skill gaps and growth opportunities within the Digital and IT team
Collaborate with different sub-teams and prioritized talent groups to des...