A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Performance Office (aka CAO), COO Office

CAO provides HASE COO with dedicated, forward thinking, strategic, ad-hoc and operational management support. CAO also leads and coordinates all teams in COO office in driving staff engagement, budget planning & cost management, management information, business administration & non-financial risk & control management & oversight.

Join our dynamic CAO team as an Assistant Operational Management Manager, where you'll play a crucial role in supporting operational management and non-financial risk and control management. Your expertise in data analysis and operational management will drive strategic business management & internal third parties’ initiatives and operations.

Principal responsibilities

Support with the management of non-financial risk & control to ensure risks managed consistently and effectively across all businesses and functions in line with the agreed risk appetite as well as compliance with policy and local regulatory requirements.
Prepare comprehensive management reports using advanced data visualization tools and techniques.
Coordinate initiatives by leveraging data consolidation and analytics.
Facilitate the review and utilize data analytics to streamline operational processes & controls and enhance efficiency.
Support the administration of Intra-Group Service Agreement (IGSA) at Bank level, including coordination of regular renewal of IGSAs with various Group entities.
Assist manager to drive and support administrative and business management in COO Office.
Assist manager to drive and support the departmental control tasks, administrative and business management in COO Office.

Requirements

A university degree in business administration, finance, or a related field, or equivalent relevant business experience.
Deep understanding of risk management process from FLOD perspective.
Some risk management experience is highly desirable.
Strong analytical skills with the ability to interpret complex data sets and generate insights.
Proficiency in data analysis tools & automation tools such as Excel, SQL, PowerApp, and data visualization software (e.g., Tableau, Power BI).
Excellent communication, presentation, and interpersonal skills to convey data-driven insights effectively.
Ability to work under pressure with stamina and resilience.
Proficiency in both spoken and written English and Chinese.
Great curiosity & growth mindset and resilience to embrace change, overcome challenges and create space for curiosity creativity and connectivity.
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You’ll achieve more when you join Hang Seng Bank Limited.

Issued by Hang Seng Bank Limited

Assistant Operational Management Manager - Hang Seng Bank (HK)