Shangri-La Hotels are five-star luxury hotels located in premier city addresses around the globe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design.

Strategically located in the heart of Hong Kong, Island Shangri-La, Hong Kong is an elegant urban sanctuary soaring above the skyline.

We are looking for a Family Experience Manager based at Island Shangri-La, Hong Kong!

As a Family Experience Manager, we rely on you to:

Report to Director of Rooms in championing the daily operation of Family Experience Floor (newly revamped floor), and other family experience activities necessary, in accordance with the policies standards and guidelines
Liaise and coordinate interest class / workshop with other parties to create memorable moment for our guests, evaluate the class to provide quality service for further improvement
Responsible for developing and executing festive activities, and other Family Experience program as required, to brief the team and relevant departments for execution
Plan, conduct, execute and oversee the Family Experience team activities in the hotel and playing area, conducting meeting to discuss rosters, weekly program, hotel events and any concerning issues
Work with brand & activity partners to develop fun, meaningful, interactive and educational activities that is aligned with Shangri-La family experience pillars; creative design and implement activities that will be fun, educational and unique for local and overseas guests
Oversee the operations of the food and beverage service within the Grab & Go station
Produce profit & loss record of Family Experience activities
Compile and report to management on the daily and monthly reports on Family Experience
Perform any other duties and special projects assigned by supervisors

We are looking for someone who has:

Diploma / Degree holder in hotel management or related discipline
At least 5 years of working experience with minimum 3 years in supervisory position in luxury brand of hotel operation or prestigious club operation
Proven record in maintaining and supporting the operations in Kids Club / Theme Park / Childcare Management environment is an advantage
Strong sense of family & kids activity in the market
Excellent guest service skills, patience with kids and sophisticated interpersonal skills
Excellent interpersonal skills & leadership skills
Quality driven, customer and business results oriented; highly motivated with an agile mindset
Familiar with Opera System, Microsoft Office applications
Excellent command of written & spoken English, Cantonese and Putonghua

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8815
E-mail: [email redacted, apply via Company website]
Website:

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.