Hong Kong Housing Society

Creating Homes for Sustainable Living

Established in 1948, the Hong Kong Housing Society is a leading independent, not-for-profit organisation committed to addressing the housing needs of the Hong Kong community. With a strong social mission and a reputation for integrity, we provide quality housing and related services that enhance the well-being of society.

Guided by our vision to be a world-class housing solution provider and innovator, we uphold the highest standards of quality, value for money, and prudent management. Our core values— Customer, Quality, Talent, and Prudence —form the foundation of our operations and decision-making.

As a trusted “housing laboratory,” HKHS continues to pioneer innovative housing models, promote sustainable development, and deliver solutions that meet the evolving needs of the community.

Join us and contribute to shaping a sustainable future for Hong Kong.

Location: Shau Kei Wan / Tseung Kwan O / Fanling

The Job

Provide quality services and enhance relationship with tenants / owners by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants / owners promptly, taking meeting minutes and organising activities & interest classes etc.
Provide customer services to tenants / owners when maintenance work is in progress by liaising with and coordinating relevant parties, scheduling works orders and following-up tenants/ owners’ requests, monitoring maintenance works progress to minimise disruption to tenants/ owners.
Assist in office logistics by preparing work schedules for manual staff, typing documents, maintaining and updating filing system.

The Person

Obtained 5 passes in HKCEE/DSE, including English and Chinese Language or above.
At least 2 years of relevant customer service experience.
Basic PC knowledge including Word Processing.
Good communication, and interpersonal skills.
Mature, service-oriented and attentive to details.

Attractive remuneration package will be offered to suitable candidates. To apply, please submit online application: You are welcome to visit our website to learn more about us.

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Please refer to the Policy Statement on Employment Related Data under Personal Data (Privacy) Ordinance in our website.

Customer Services Officer (Estate)