Responsibilities

Serve as the Assistant to Manager, Theatrical Service.
Serve as the Person-in-Charge of stage and event operations at venues, exhibition platform and multi-purpose areas with a view of ensuring the set-up, rigging, rehearsal, performance and strike-out are carried out smoothly and safely.
Assist Supervisor to formulate operational strategies with a view to maintaining operational productivity and efficiency in a full spectrum of operational services including but not limited to customer service standard, sales target, theatrical efficiency, work safety and performance of systems.
Assist Supervisor to set up departmental KPIs to achieve company goals and objectives including but not limited to sales target, sales strategies, maintenance plan, filler programs benefiting stakeholders of the property.
Assist Supervisor to prepare operational budget and monitor operating costs, and procurement of equipment/ systems.
Plan and review the daily manpower deployment and supervise the various functions of the Operation Department including in-house staff and casual labour.
Provide professional technical services and support to hirers/users in the setting up and operation of the audio, lighting, theatrical & stage systems/equipment; acting as duty theatrical technician may need.
Compile status reports on theatrical equipment and systems to report irregularities, adjusted systems configuration and latest condition and take necessary and timely remedial action as required.
Ensure compliance to operation menu and safety instructions by both full time and part time staff.
Report irregularities and emergencies to supervisors and handle on-site arrangement.
Review work process and operation guidelines.
Plan and execute with the team maintenance schedule to ensure smooth, organized and timely execution of annual, general and ad-hoc maintenance of theatrical equipment and materials.
Assist Supervisor to compile users’ requirements of out-source services including but not limited to provision of maintenance services and casual labour services.
Assist Supervisor to monitor venue usage, revenue and traffic records and supervise various functions of the Operations Department in the preparation of reports and analysis.
Monitor the consumables usage and inventory level, keep proper record of the consumption and follow up with the replenishment to ensure sufficient supplies for smooth operation.
Monitor the team and regarding the repair and maintenance work of all in house audio, lighting, theatrical & stage systems/equipment in accordance with instructions of supervisors.
Plan and execute stock taking and inventory control with the team.
Liaise with hirers regarding services and facilities support required according to the hiring schedule.
Attend operations / regular meetings as required.
Compile duty roster of full-time staff and part time staff and ensure manpower is enough for the operation.
Compile, handle and co-ordinate follow up actions, incident report(s) or relevant records in case of investigation on public feedback, comments, complaints or as circumstances required.
Supervise and coach part-time staff as appropriate.
Assist Supervisor to conduct vendors evaluation.
Shadowing works and responsibilities among various functions of the Operations Department.
Ensure the effective and efficient communication flow on a 360 degree perspective, i.e. upward, downward, cross functional perspectives.

Requirements

Degree in Theatre and Entertainment Arts or equivalent.
4 years of related experience in sizable performing arts venues or companies and supervisory experience is an added advantage.
High proficiency in English, Cantonese and Putonghua is prerequisite.
High proficiency in Microsoft Office is prerequisite.
Strong interpersonal and customer service skills.
Customer-oriented.
Independent, highly-organized and hard working.
High proficiency in AutoCAD drawing is also an added advantage.
Required to work on Saturday, Sunday and Public Holiday and on shift duty and irregular hours.

We offer competitive salary and attractive benefits to the right candidates. Interested parties please send resume quoting job reference number with expected salary to Human Resources and Administration Department, New World Facilities Management Company Limited by clicking “Apply Now”

For details of the company, please visit website www.nwfm.com.hk

Deputy Lead, Theatrical Services