At Butterfly Hospitality Group (BHG), our mission is to always improve and create hospitality products that are at the forefront of innovation and creativity. More importantly, we create brands that will sustain long-term growth and longevity. We at BHG focus on what truly matters, providing spaces that foster genuine experiences for our guests that connect them to the heart of the city. Across our brand portfolio, we hold three primary beliefs:

We provide a world of possibilities and freedom of choice for our guests and employees. With numerous hotels across Hong Kong and London combined, we offer a variety of unique experiences and work opportunities that allow our people thrive.

Our group is made up of many talents that believe in the power of innovation and creativity. BHG’s ever-evolving mentality allows itself to stay relevant. As a testament to this, in 2008, BHG launched Butterfly Hotels, one of the very first boutique hotels in Hong Kong. Between 2008 to 2019, we had a strong pipeline of expansion and opened a new hotel nearly every year. In 2019, BHG has done it yet again by creating Page Hotels, one of the very first boutique hotel concepts that have merged the hotel lobby check-in with a chic coffee house for guests and locals alike to enjoy. This unique offering is one that speaks to the millennials and modern travelers of today.

BHG manages each and every one of its brands with the utmost care, safeguarding its longevity so that its stories can be passed down from one generation to the next. From a business perspective, the group’s strong understanding of its consumer behaviours and yield management allows for the maximization of revenues that can then be re-invested back into the brand for further expansion and growth. In turn, our staff have ever-growing opportunities to excel with us.

We hope to continue inspiring our people to explore new ways of doing things and provide them with a platform to connect with guests from all over the world. We value our people. We grow with our people. Together, we grow our business.

Should you want to explore any work opportunity with our Group, talk to us via [email redacted, apply via Company website] or [email redacted, apply via Company website] . We offer attractive remuneration packages and excellent prospects to people who are passionate about their work and life.

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Roles and Responsibilities:

Responsible for various front office duties, including greeting guests and processing check-ins and check-outs in a courteous and efficient manner;
Provide guests with exceptional service and engage them in delightful conversations;
Achieve a high level of guest satisfaction by anticipating guests’ needs and providing prompt responses;
Ensure effective cross-departmental communication to achieve operational effectiveness; and
Perform any ad hoc assignments as required.

Requirements:

Preferably with relevant experience in hotel / service industry. Fresh graduates will also be considered;
Passionate about connecting with people and creating new guest experiences;
Pleasant, customer-oriented with excellent interpersonal skills;
Good communication skills and high level of proficiency in both English and Chinese.

We offer 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary via: “APPLY NOW”.

(Data collected will be used for our recruitment purpose only)

Senior Guest Services Officer