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- Job Description: Provide on-site IT maintenance service and user support Resolve system issues by following standard procedures Escalates issues to second level support and management when appropriate Work with vendor in problem reporting and fixing R...
- ...nd or outbound call, written response (e.g. letter, e-mail, live chat and fax) in a professional manner and in compliance with all internal regulatory requirements To assist the team to achieve various key performance indicators (KPIs) To process customer instructi...
