Join our dynamic team at MeeOpp, where we're passionate about transforming the educational experience for students and educators. As a Customer Success Specialist, you will be joining a small, agile team to contribute to a diverse range of projects, from marketing and communications, to account management, all aimed at enhancing the educational experience for our users. Working directly with senior management, you will have the opportunity to learn and grow in a collaborative environment.

You will play a role in a fast-growing education technology company, making meaningful contributions to students' learning and witnessing the positive impact firsthand, driving long-term changes in education.

Your responsibilities will include:

Serving as the primary point of contact for users to swiftly and effectively troubleshoot and resolve user issues.
Provide full-spectrum account management, including emails, follow-ups, meeting notes, and administrative support.
Drafting and editing communication materials (e.g., emails, newsletters) in English
Helping to implement communications projects and strategies
Providing administrative support to programs and internal teams
Collect clients’ needs and opinions, coordinate and communicate with internal parties
Maintain current and develop new customer relationships
Manage and coordinate all activities within the major account
Build strong customer relationships, train and educate users on leveraging all MeeOpp services.

Requirements:

1-3 years relevant working experience in marketing, communications, sales or account management
Excellent verbal and written skills in Cantonese
Good/Conversational skills in English and Mandarin is preferred
Highly-organized and client-focused
Able to handle constant change in a start-up environment
Self-motivated with a strong sense of responsibility
Familiar with excel
Experience in education or marketing is a plus!
Chinese copywriting experience is a big plus

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Customer Success Specialist (English Copywriting)