Senior IT Support

Responsibilities:

Provide hands-on support to VIPs, Traders, and Analysts during BAU operations, ensuring their IT needs are met efficiently and effectively.

Offer suggestions and solutions to business challenges from an IT perspective, leveraging your technical expertise to drive innovation and enhance operational efficiency.

Maintain and troubleshoot the infrastructure, including servers, network patching, IP Phones, voice recording system, Turrets, Computers, Video Conference system, and corporate mobile phones.

Oversee desktop and server operations both within the office and for users working from home, ensuring seamless connectivity and functionality.

Handle user administration tasks, including setting up and maintaining accounts, granting appropriate access privileges, and ensuring data security.

Analyze and resolve IT faults, ranging from major system crashes to forgotten passwords, in a timely and efficient manner.

Requirements:

Bachelor's degree or higher in a relevant field.

3 to 5 years of related IT support experience, with a strong focus on providing support to VIPs, Traders, and Analysts in a fast-paced environment.

Proficient in English, both written and verbal, to effectively communicate with stakeholders at all levels.

Strong problem-solving skills with the ability to analyze and resolve a wide range of IT faults.

Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.

Proactive and self-motivated, with the ability to prioritize tasks and manage time effectively.

Strong attention to detail and commitment to delivering high-quality support services.

***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients