IT Infrastructure Specialist/ Engineer

Responsibilities:

Plan, install, configure, test and support the enterprise print production systems / applications.

Evaluate & liaise with customer on required IT infrastructure for the enterprise print production systems / applications to be operated with optimal performance.

Evaluate potential solutions and make recommendations to resolve application issues, infrastructure integration issue and user queries.

Liaise with regional teams and external vendors to ensure Service Level Agreement (SLA) are met.

Manage and respond to users on timely manner for reported production issues/clarification.

Prepare and update technical documentation such as administration and user guides.

Perform technology research for the continuous improvement.

Requirements:

Diploma or above in Computer Science / Information Technology or related disciplines, or with qualification equivalent to Level 4 of Hong Kong Qualifications Framework (QF).

8 years or more experience in IT infrastructure / technical support.

Proficiency in Microsoft server, Microsoft 365 and other Microsoft products is preferred.

Hand-on experience of Wintel, Active Directory (AD), Load-Balancer, High Availability (HA), SQL, Cloud and Network.

PMP/ ITIL certifications is preferred.

Strong analytical and problem-solving skills.

Good command of written and spoken English and Chinese.

Enthusiastic, hardworking, proactive and goal-oriented, demonstrated professionalism and attention to detail.

Candidate with less experience will be considered as Engineer.

***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients