About The Ritz-Carlton

At 108 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Hong Kong, a luxury hotel where one can be in the centre of the city yet away from it all.

Rising 118 floors above the city in Kowloon’s International Commerce Centre, The Ritz-Carlton, Hong Kong transports hotel guests to a place of tranquility and beauty. From here, the skyline and Victoria Harbour reach into the horizon, a view admired from the hotel’s five-star accommodations, rooftop lounge, Michelin-starred restaurants and event spaces. Here, guests have both high-energy city life and sought-after serenity at their disposal.

Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Ritz Carlton, Hong Kong is currently hiring a Front Office Agent.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.

Job Requirements

Diploma or Degree in Hospitality Management or related disciplines
Relevant experience in hotel industry is preferred
Passionate and service oriented
Good command of written and spoken Chinese and English

To apply now, please send your resume to [email redacted, apply via Company website].

Human Resources Department

The Ritz-Carlton, Hong Kong

International Commerce Centre

1 Austin Road West

T (852) 2263 2263

Whatsapp (852) 6119 1750

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