We are seeking a talented individual to join our client and contribute to the business strategy by providing exceptional IT infrastructure support.

Key points of the role:

Network device management, and support for store and network
Network technologies such as Cisco devices, Palo Alto firewalls, and Infoblox
VPN, MPLS, WAN, LAN, wireless connectivity, and IP phone systems
Responsibilities:
Provide support for store projects, including configurations for network devices during grand openings, decommissioning, and relocations in regions
Assist with network projects, such as upgrades, cutovers, and expansions in offices, warehouses, and stores.
Support the establishment and relocation of IDC rooms in different regions.
Contribute to cloud projects by ensuring optimal connectivity, setting up express routes and VPNs, and handling related tasks.
Manage network-related change requests, ensuring adherence to standard processes and maintaining control over changes.
Implement cybersecurity measures by conducting vulnerability assessments and risk management activities on an ongoing basis.
Adhere to project schedules and deliver outcomes, such as SDWAN cutovers, circuit migrations, and replacement of outdated network devices.
Monitor processes throughout their lifecycle, identify areas for improvement, and minimize wastage through the creation or updating of processes.
Resolve technical network operation issues and connectivity problems reported to the infrastructure team.
Address local area network (LAN), network telephone (IPT), wireless network (WiFi), Palo Alto firewall, Infoblox, and Meraki issues, including standby support during non-working hours for potential network emergencies.
Manage incidents and perform root cause analysis to prevent future occurrences.
Collaborate with third-party vendors to resolve infrastructure-related issues.
Engage in other hands-on activities as required.

Requirement:

Bachelor's degree in Telecommunications, Computer Science, or equivalent.
Proficiency with Cisco, Palo Alto, Infoblox, ISE, and Meraki.
Excellent communication skills, customer service awareness, strong execution ability, and a sense of responsibility.
Minimum of 5 years of advanced data communication work experience, with at least 3 years supporting enterprise telecommunications engineering and architecture or related technologies such as MPLS, WAN, wireless, VoIP, and firewalls.
Priority given to candidates with Cisco Certified (CCIE/CCNP) certification or an equivalent qualification

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Hong Kong?
What's your expected monthly basic salary?

Senior Network Officer ( 50K | Luxury Retail | Store Network projects)