Search Results: 6,568 vacancies
Responsibilities:
Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately
Liaise with relevant parties for thorough investigation of comp...
Your role
Provide expert knowledge support to Customer Officers and handle complex customer service enquiries
Resolve customer enquiries on the first contact through high level analytical problem solving, decision-making and judgment, and effective communication ...
Senior/Customer Care Manager (complaints handling)
Senior/Customer Care Manager (complaints handling)
Apply Now Job No.: 495916
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations,...
Bank of China
Hong Kong Island
3 days ago
...ting assessments and preparing assessment reports for reported complaints and non-compliance cases
Other ad hoc duties as assigned
... ... to thrive in a collaborative team environment and effectively handle pressure situations
Proficiency in Microsoft Office (Excel,...
...th internal and external parties to manage clients' opinions / complaints and respond in a timely manner
Promote quality assurance be... ...nimum 3 years of experience in quality assurance and complaint handling in banking industry
Demonstrate strong sense of risk and co...
HKD 40k - HKD 75k per month
Your new company
~ Several companies - Banks and Financial Regulators, are hiring for Complaint handling professionals, level ranging from Assistant Manager to Senior Manager
Your new role
Handling Financial Services related complaints, mainly esc...
...
Implementing projects to meeting business and operational needs.
Supervising the maintenance contractors, including Material Handling System (MHS) and Facility Management to ensure their works meeting Service Level Agreement (SLA).
Supervising the contractors t...
Manager / Assistant Manager - Complaints Team, Corporate Affairs
Ref.: SFC/M/AM/CT/CA/240216
Duties & Responsibilities:
The Compla... ...nager of Complaints Team and will be primarily responsible for handling complaints of various natures, including intermediaries’ condu...
Responsbilities
Handle full set of inbound and outbound cargo handling procedures and activities
Handle daily import and export documents
Liaise with different internal departments for transportation arrangement within the organization
Perform ad-hoc dutie...
Responsibilities:
Provide first-line response service and fault attendance for Baggage Handling System (BHS), Automated Arrival Baggage Delivery (AABD), Early Bag Storage Systems (EBS), Baggage Security Screening Systems (BSS), Powered Baggage Loading Devices (****@*****.***),...
Responsibilities
1. Build a service monitoring system, output a model with higher confidence in measuring quality, improve service quality, and continuously improve service quality in combination with quality training capabilities 2. Control service risks, including ...
... details about the PMSA, please visit website at
Responsibilities
Reporting to the Manager (Complaints and Enforcement), the appointee will be required to:
handle enquiries, complaints and conduct enforcement inspections properly and timely;
collect and ana...
... 4. Promote the productization of judgment and appeal, including SOP productization, customer interface display optimization, seat handling efficiency improvement, etc. 5. Understand the appeal data indicator system, track the changes in core data indicators, and disass...
...ies
1. Responsible for the management of post-loan customer complaints upgrades to ensure that customer complaints are resolved quick... ...helor degree or above, with more than 5 years of experience in handling complaints. Priority will be given to those with experience in...
Responsibilities
1. Intellectual property reactive business, responsible for the formulation of intellectual property investment appeal rules and research and judgment standards, including merchants, products, experts, short videos, live broadcasts and other scenario...
Senior QA Specialist / Assistant QA Manager - Handle Amazon / Target client - ETERNITY CONSULTA[...]
Advanced knowledge on the global testing requirements to ensure the products comply with the legal requirements and product safety.
Provided technical support to vendors / QA / Merchandisers, help them to understand the testing requirements.
Follow up with the fa...
Eternity Consultants (HK) Limited
Hong Kong Island
2 days ago
Responsibilities
Handle sales order processing to meet customers’ requirement
Communicate with China factories and intern... ...elationship with the customers, answer to enquiries and handle complaints
Conduct periodical review over on-time delivery performance...
QA Supervisor / Assistant QA Manager - Hardgoods- Handle Amazon, Target - ETERNITY CONSULTANTS [...]
~5 – 8 years QA experience in Hardgoods in Buying office, Trading
~ Handle Amazon, Target
~ Follow up QA/ QC test report, inspection reports
~ Write product specification
~ Familiar with safety standard
~ Good in English, good in Mandarin, strong in solve prob...
Eternity Consultants (HK) Limited
Hong Kong Island
3 days ago
...hip and professionalism, and put stakeholders at heart, this is the place for you.
The Job
To ensure the proper handling of enquiries and complaints regarding trustees, service providers and MPF products;
To supervise case officer in handling enquiries and compla...
...ception duties such as greeting guest, courier arrangements, conference room booking system etc;
Handle daily incoming calls, customer enquiries, comments & complaints so as to takes necessary action to achieve the highest level of guest satisfaction;
Provide full...
