Swire Properties develops and manages commercial, retail, hotels and residential properties, typically mixed-use developments in prime areas across Hong Kong, the Chinese Mainland and Miami, US. Adhering to our core values of integrity, originality, long-term focus and quality, we pride ourselves in transforming the urban landscape, creating thriving communities and ensuring sustainable value for our stakeholders. Our creative culture drives our passion to excel and energises us to design inspiring experiences.

ABOUT THE TEAM

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are looking for an Operations Officer to be part of our Ice Rink Team. Cityplaza Ice Palace is a shimmering winter wonderland nestled within the heart of Cityplaza, offering a captivating ice skating experience for all ages. Our Ice Rink Team of specialised staff are dedicated professionals with diverse skills and expertise to ensure a seamless and enjoyable experience for visitors.

RESPONSIBILITIES

Support the daily operation of Skate Counter, Skate Shop and Box Office and performing duty manager role.
Handle daily customer inquiries, ad hoc incident and complaints
Communicate with frontline staff (both full time and part time) through the regular meeting, consultation, and monitor frontline staff’s performance and discipline.
Responsible for the procurement of office and operation supplies and inventory management, including report compilation
Reports and co-ordinate all maintenance works include builder works, tools, services, equipment & machinery to the Technical team or vendors
Assist in setting and implementing procedures to comply with internal auditing policies
Assist and participate in the events and activities held in Ice Palace include annual ISI Skate HK Competition and ice shows

REQUIREMENTS

Diploma or certificate holder or above, preferably in Sports Education or Leisure and Recreation or Property Management or related disciplines
Minimum 2 years work experience in Leisure and Recreation or Property Management, preferably with management or staff supervision experience
Flexibility, adaptability, and proven ability to work to tight deadlines
Builds partnerships and works collaboratively with others to meet shared objectives
Customer service oriented
Fluent spoken and written English and Cantonese, Putonghua would be an asset
Good communication skills and problem-solving abilities
Good PC skills on MS Office.
Willing to work on shift
Good knowledge in digital marketing and social media platform is an advantage

BEHAVIOURAL COMPETENCIES

Customer Focus
Drives for Results
Collaborates
Communicates Effectively
Learning Agility
Being Resilient
Demonstrates Self-Awareness

WHY CHOOSE US

We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

Operations Officer - Cityplaza Ice Palace