...Magical Parks and Resort Hotels, but our service as well. That service begins with their ... ...services promptly
Operate Resort Call Center systems and applications in an accurate ... ... with previous work experience in Hotel, customer services, or tourism industry
Prefera...
Job Summary:
Plan and develop multi-channel CRM-campaigns (emails, SMS, mobile app, social advertising, and WeChat etc) along the consumer journey by working closely with internal marketing partners, cross-functional teams and external agencies.
Manage end-to-e...
...mmary:
Job Responsibilities:
Assist the Restaurant Manager to oversee the day-to-day operations of the outlet to achieve customer service and financial goals.
Ensure that all safety and sanitation levels are upheld in accordance with all local regulations.
D...
...duling team to allocate resources to support Y.E.S. business and ensure adequate manpower on program support;
Leverage a strong service and business orientation with disciplined work ethic to inspire both Hong Kong Disneyland and our partners to exceed Guest expecta...
...oth indoors and outdoors, and interact with Guests daily answering questions, supplying directions and providing exceptional Guest service. Daily responsibilities include general cleaning, emptying trashcans, cleaning restrooms, sweeping and general area cleaning. Bas...
Job Summary:
Responsibilities:
Lead the Team to consistently deliver consistent high-quality products and services to the guests
Ensure that all safety and sanitation levels are upheld in accordance with all local regulations
Manage an effective schedule by...
Job Summary:
Ideate and execute marketing communication materials with a special focus on digital/social channels and the Mainland China market
Work closely with other Marketing partners, Operations and Entertainment teams to understand the essence of each offeri...
...of continuous employment
*Terms & Conditions to be applied
Career with a Difference Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Dis...
...tions to be applied
For many of our Guests, staying at one of the Hong Kong Disneyland Resort hotels is a dream come true. Bell Services Cast Members is responsible to greet our Guests at the resort hotels, assist arriving and departing guests with their vehicles, an...
...iver voyage of adventure? From operating rides and attractions to arranging engagement proposals for Guests, Attractions and Guest Service Cast Members bring the magic of the Hong Kong Disneyland Resort to life for our Guests.
Responsibilities:
Responsible for da...
...oth indoors and outdoors, and interact with Guests daily answering questions, supplying directions and providing exceptional Guest service. Daily responsibilities include general cleaning, emptying trashcans, cleaning restrooms, sweeping and general area cleaning. Bas...
...ancements.
Manage Salesforce platform that is the sales management tools adopted by sales team and sales support center. Handle platform customization requests from different users, provide advice to users on daily usage and reporting, handle trouble-shooting reques...
...l Public Holidays
Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you wi... ...e preferred, but not necessary:
Previous work experience in customer service / field or telephone interview preferred
Tertiary e...
Job Summary:
Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will b... ...d
Proven experience in a leadership position, experience in customer service an advantage
Open-minded & good team player
Good...
...the learnings into business strategies and plans
Establish partnership with Marketing functions and working teams (Activations, Customer Engagement, etc.) to implement marketing plans and deliver various initiatives
Staying on top of the dynamics of the markets’ ...
...s:
Provide an impeccable pre-arrival, during and after-stay service to any Kingdom Club occupants
Offer an excellent F&B servic... ...ling all guests’ transactions. Pleasant personality and strong customer focus is a must
Good communication skills
#LI-DNI Prefer...
...ons to be applied
Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you wi... ...e preferred, but not necessary:
Previous work experience in customer service / field or telephone interview preferred
Tertiary e...
...ets.
Collaborate with cross-functional business teams incl. Revenue Management & Analytics, Market Strategy, Sales Strategies & Customer Excellence and Sales Planning & Analysis to develop effective OTA strategies (product / offer / platform)
Develop, plan and dr...
...ns and maintenance needs.
Manage the construction phase and coordinate closely with Walt Disney Imagineering (WDI) and Facility Services on the construction issues, communicate those issues with all Operations LOBs, make sure the smooth execution of the construction ...
...revenue through driving visitation and spending.
Establish partnership with Marketing functions and working teams (Activations, Customer Engagement, etc.) to implement marketing plans and deliver various initiatives.
Understand the trend of entertainment industry ...
...m controls and ensure systems meet compliance standard and policies
Monitoring system and fine tune system performance to meet service level agreed with line of business
Participate in new project planning by helping with requirement gathering and creation of bu...
...ting as Operation’s representative to attend periodic site walk and project meeting with Walt Disney Imagineering (WDI) / Facility Services (FS) to understand the progress and identify the concerns/ issue with operation.
Coordinating with LOBs on periodic site walks,...
...elivery plans. And works with the project team to find creative solutions and efficiencies for delivery.
~ Creates a strategy for post turnover services with Project Management and other DOW’s.
~ Ability to work on multiple Hong Kong projects as needed.
...er 2024. Candidates should be available for any shifts on Sundays to Saturdays.
Park/Hotel Operations Host provide high quality services in our resort in a helpful and friendly attitude to our guest. They are assigned below one of the role according to candidate pref...
...REW registration is required. Graduate of an accredited school of engineering, with a Bachelor of Electrical Engineering/ Building Services degree. Advanced degree in the field of electrical engineering is desirable. Minimum 10 years of work experience in electrical eng...
...projects. Can give creative direction as empowered by site leader.
Ensures that venue management, line of business and Facility Service understand the processes of Walt Disney Imagineering and Show Quality Standards i.e., Design Services Project Management, Show Awa...
...rdination with Marketing, Sales, and Hotel Operations departments to ensure a cohesive approach to maximizing revenue from various customer segments
Apply technical expertise to resolve system irregularities and support the seamless operation of hotel management syst...
Job Summary:
Job Summary:
Development and implementation of data-driven Customer Relationship Management (CRM) analytics plans to drive lifetime value from Hong Kong locals, China and international markets.
Responsibilities:
Develop and manage multi-channel...
...with a highly collaborative and diversifying group, you will be taking up a technical lead role to build and architect the digital services provided by Hong Kong Disneyland. You can leverage on the benefits of working in an international world-class company to develop a...
...the project to meet the design intent
Comment and approve contractual submittals
Provide technical support to other facility services department and Walt Disney Imagineering
Conduct research and development for building materials, products & systems
Requir...