...stinations worldwide. Role Introduction
Reports To: Head of Customer Journey Transformation
Department: Airport Service Delivery... ...rport operational actions. When disruptions occur, he/ she will manage and coordinate with key stakeholders on the overall recovery pl...
... oneworld global alliance whose combined network serves over 750 destinations worldwide. Role Introduction
Reports to: Customer Journey Manager Disruptions
Department: Airport Service Delivery (ASD)
The jobholder will be responsible for managing and implementi...
Swire Properties develops and manages commercial, retail, hotels and residential properties, typically mixed-use developments in prim... ...eriences.
About our role
We are now looking for a talented Customer Services Officer to be part of our dynamic team. The incumbent...
...member of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Reports to : Assistant Manager Customer Support
The position plays a key role in building relationships with our customers. The role is to address feedback in a po...
... its suppliers. Cathay believes that its customers are best served by creating sustainable ... ...s.
Enable the company to identify and manage third party risks and opportunities rela... ...evelops performance metrics to track the success of Cathay’s ESG Supplier Engagement and ...
...vices (GBS)
The Intelligent Automation Manager will play a key role in ensuring the GBS... ... Transformation will be paramount to the success for this position. The Intelligent Autom... ...requirements for the GBS project and its customers.
Application of a structured methodol...
...ldwide. Reports To: Digital Experience Manager – Holidays
Department: Digital Exper... ...roduct Owner of Holidays Platforms. The successful candidate will be collaborating closely... ...ders to help develop deliver a seamless customer experience that supports our vision to ...
...g presentations and videos; running engagement activities; and managing department cascades as needed
Support engagement activities... ...and the Internal Communications and Engagement team to deliver successful communications and events to the target audience
Build coll...
...tionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to j... ...icant with less experiences will consider as Assistant Hygiene Manager
Interested parties, please send your resume with c...
HKD 20k - HKD 70k per month
...pportunity; amplifying, enhancing and refining it across every customer and employee touchpoint. We therefore work on a diverse set of... ...er to join our team. In this role, you will be responsible for managing a team of creatives; guiding and inspiring them to create exci...
...ent effective measures to prevent greenwashing.
Develop and manage the sustainability communications calendar, based on key initi... ...tor, able to champion sustainability causes within the company successfully, and to convey and protect the company’s position externally
...
... Reports To: Bank Partnership Lead
Department: Customer Relationship & Retail (CRR)
The successful candidate will be part of the team responsible for ... ...on commercial terms to maximise company’s benefits, manage and resolve contractual issues with partner
Init...
...eports To: Cabin Crew Service Excellence Manager (BC)
Department: Inflight Service Deliv... ...age, enable and set our cabin crew up for success to deliver service excellence, the brand proposition and values and desired customer outcomes.
Activity manage the Performa...
...750 destinations worldwide. Reports To: Membership Marketing Manager
Department: Brand, Insights & Marketing Communications
... ...gement and execution of the member engagement strategy for our customer relationship programme.
Project manage and lead the design,...
...also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Report to : Customer Care Global Channel Experience Lead
Through Service Quality evaluations to identify areas requiring improvements, provide pract...
... mission, DMC / PCO and airlines. To achieve revenue and meet sales budget.
Develop and maintain productive relationships with customers.
Assist in developing pricing strategies, allotments and seasonality, and participate in contract / rate negotiations to gener...
...uction
Reports to: Airports and Ground Services Procurement Manager
Department: Procurement & Aircraft Trading (APD)
The Assi... ...go Handling, Cargo Trucking, Cargo Equipment and Security. The successful applicant may also be involved in other projects as required. ...
...es over 750 destinations worldwide. Reports To: Group Quality Manager - Ground
Department: Group Safety & Operational Risk Mgt (... ... departments’ compliance to USDOT and other relevant authority customer protection requirements.
# Undertake effective quality assur...
... worldwide. Role Introduction
Reports to: Head of Digital, Customer Travel
Department: Digital (DGT)
To deliver the best-in-cl... ...ing activities.
Key Responsibilities
Lead a team of 11 to manage B2C and B2B communications with Cathay’s members across all tou...
...r 750 destinations worldwide. Reports To: Digital Experience Manager - Travel Shopping
Department: Digital Experience (DEX)
T... ...s the product expert to make a positive impact to our members/ customer across Cathay’s online channels/ product portfolio involving p...
...gotiate contracts
Executes and supports the operational aspects of business booked (e.g. generating proposal, writing contract, customer correspondence)
Requirements:
High Diploma in sales and marketing, guest services, front desk, or related disciplines
Mini...
...r 750 destinations worldwide. Reports To: Digital Experience Manager –Travel Shopping
Department: Digital Experience (DEX)
The... ...rce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.
...
...ircraft-related environmental policies in Hong Kong and overseas,being responsible for SAF policy lobbying as well as partnership management in HK and oeverseas, and developing SAF accounting system. Additionally, the manager also is responsible for reviewing and updati...
...advertising campaigns' creative and media plans, particularly for food and beverage promotions.
Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
Verifies ...
...ining, CPR, Food Safety Handling, OSHA, Property Emergency etc
~Oversee the selection of all internship trainees
~Oversee the Management Development/ Lead / Get On Board Program. Ensure participants receive the appropriate hotel and company orientation, understand p...
... all reservations and Housekeeping requests and changes
Handling of guest complaints
Requirements
~ Degree in Hospitality Management or related disciplines
~ Proactive and polite wtih good interpersonal skills
~ Excellent command of written and conversationa...
...ding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Reports to : IT Risk Management Senior Lead
Department : Information Technology ( IMT )
Role Introduction
The role of a lead in IT Risk management is to...
...er of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Reports to : Passenger Network Manager
Department : Planning
The job holder is responsible for supporting the Passenger Network Manager in evaluating and refining...
...he oneworld global alliance whose combined network serves over 750 destinations worldwide. Reports To: Deputy Simulator Training Manager
Department: Flight Operations (FOP)
To support the Simulator Training Manager and Deputy Simulator Training Manager in the e...
...d of Strategic Engagement
Department: Corporate Affairs (CAF)
Reporting to Head of Strategic Engagement, Strategic Engagement Manager is a communicator between Cathay Pacific and key stakeholders including government officials of The Chinese Mainland and HKSAR, po...