...of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Reports to : Assistant Manager Customer Support
Department : Customer Care (CCD)
The position plays a key role in building relationships with our customers. The role is...
... 750 destinations worldwide. Role Introduction
Reports to: Customer Journey Manager Disruptions
Department: Airport Service De... ...Digital Experience, Brand, Insights and Marketing and Customer Support teams to ensure communications are sent as needed to the right...
...eriences.
About our role
We are now looking for a talented Customer Services Officer to be part of our dynamic team. The incumbent... ...ies and complaints at information counter, providing operation support for loyalty programme and participating in various promotional...
...tinations worldwide. Role Introduction
Reports To: Head of Customer Journey Transformation
Department: Airport Service Deliver... ... airport network, Customer Care (Customer Contact and Customer Support) and Mumbai Service Centre (MSC) for disruption handling and e...
... the following position: Duties
Reporting to the Electronic Engineer, your major job duties will include:
Conduct technical supports, fault finding, assist the implementation of improvement solutions and incident investigation of all Electrical and Electronic (EE...
...d procedures. Have aptitude for picking up new technologies to support the end to end Lifecycle for improvement and increase efficien... ...TSM to achieve continuous improvement on Service stability and customer satisfaction.
Drive user and service experience improvement...
...rations Executive
Department: Flight Operations (FOP)
To support the deployment of flight crew and cabin crew within Cathay and... ...EE standard with a pass or Grade 2 in English (Syllabus B).
Customer-focused, highly change-oriented and flexible personality.
G...
...tionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to j... ...tes walk to Tung Chung MTR Station.
Responsibilities:
Support and supervise good Health and Safety practices in compliance w...
HKD 16k - HKD 20k per month
...ees and external stakeholders.
This role is accomplished by supporting and providing inputs to projects on, for example:
Standard... ...nt manner
Establish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropr...
...d network serves over 750 destinations worldwide. Report to : Customer Care Global Channel Experience Lead
Department : Customer ... ...nternal and external CCD teams to provide sufficient guidance, support and monitoring on day to day questions and issues related to Q...
...and innovation across our digital assets that entices traffic, customer experience and conversion.
Key Responsibilities
Work wit... ...nd conversion rate improvements across our digital channels
Support conversion rate optimization (CRO) strategies and execution ac...
..., flowcharts, sequence diagrams, etc.
Ensure compliance and support existing and future Software Development Methodologies
Supp... ...tify patterns and generate ideas
Focus on the end user’s or customer’s needs; ability to set expectations and understand end user b...
...horing tools.
Key Responsibilities
Work with and provide support to teams within Cathay Academy as well as the divisional stake... ...tal learning development, and a minimum 3 years’ experience in customer service, hospitality and/or cabin crew experience
Strong kn...
...eers with Sheraton.
Job Summary
Providing administrative support to sales team including preparation of proposals, PowerPoint p... ...eration.
Gain understanding of the hotel’s primary targeted customers and service expectations; serve the customer by understanding ...
HKD 20k - HKD 70k per month
...pportunity; amplifying, enhancing and refining it across every customer and employee touchpoint. We therefore work on a diverse set of... ... create exciting and engaging content across multiple forms to support the business.
Key Responsibilities
Creative Direction
...
...ees and external stakeholders.
This role is accomplished by supporting and providing inputs to projects on, for example:
Standardi... ...with business units along the Hire to Retire stream
Support Customer Services by providing FAQs and transcripts on general enquirie...
...ess framework, business rules and role category
Prepare and support business case
Maintain regular and timely communications wi... ...iples, and practices to plan, manage, and deliver value to our customers.
Training, mentoring, and supporting scrum teams to follow ...
... change for Cathay and its suppliers. Cathay believes that its customers are best served by creating sustainable partnerships and value... ...vities, including best practice sharing between suppliers, and support and resources to help suppliers meet ESG expectations.
Enga...
...rating closely with developers, designers, commercial teams and other stakeholders to help develop deliver a seamless customer experience that supports our vision to be one of the the world’s leading service brands.
Key Responsibilities
Work with digital strategy...
...cal activities. The position requires coordination of critical support functions for the organization including end to end processes.... ... all service Delivery requirements for the GBS project and its customers.
Application of a structured methodology to meet requiremen...
...eam that is dedicated to providing exceptional service to our customers. Don't miss this chance to take your career to new heights an... ...ctice cost control mechanisms are in place.
~ Assisting and supporting the category manager in carrying out any other relevant dutie...
...
The Assistant Manager, Member Marketing is responsible for supporting the Membership Marketing Manager (MMM) in driving brand awaren... ...gement and execution of the member engagement strategy for our customer relationship programme.
Project manage and lead the design,...
...ell as identify and escalate potential serious operational and customer issues
# Act as escalation point for Associate Executive / E... ...ery resolution and case managing complex queries
# Coach and support the teams in ensuring the employee services processes are in a...
...s the product expert to make a positive impact to our members/ customer across Cathay’s online channels/ product portfolio involving p... ...ignals, able to translate into user behaviour with use of data support
Strong teamwork and good interpersonal skills to influence ...
... may be categorised into five areas:
Business Engagement
Support pre-project consulting for a portfolio pipeline of initiatives... ...nting, and supporting IT products and applications to meet the customer needs
Provide an escalation point for solution analysts in ...
...security data for Operational departments for oversight and to support a risk-based quality auditing model.
# Manage conformance wi... ... departments’ compliance to USDOT and other relevant authority customer protection requirements.
# Undertake effective quality assur...
...er acquisition. Design and execute the member acquisition campaigns for our customer relationship programme through air and non-air channels. Set campaign mechanics, forecast and KPIs. Support internal and outports teams on acquisition campaigns through other marketing...
...rce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.
... ... Drive new features according to customer pain points with the support of data
Understand eCommerce platform capabilities and prop...
...atter expert that understands how and how well the business is supported by the IT product or applications in their area. The main focu... ...mplement, and support IT products and applications to meet the customer and IT needs
Support design walkthroughs with IT and busine...
...worldwide. Reports To: Bank Partnership Lead
Department: Customer Relationship & Retail (CRR)
The successful candidate will be... ...ieve those goals
Key Responsibilities
Ideate, advise and support the leadership on new product/programme development with partn...