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- ...roughout the Asia-Pacific region We are currently seeking an experienced professional to join our team in the role of Chief Control Officer, Hong Kong – HSBC Insurance. Principal responsibilities The HK Insurance Chief Control Officer is responsib...
- ...acts and recommended actions Propose fair, timely, and well-documented resolutions to settle complaints and achieve assigned complain... ...complaint trends and root causes; identify systemic issues and control gaps Recommend and drive remedial actions and process impro...
- ...s. Customer & Official Enquiry (eg. receive and provide physical documentation to law firms and government bodies). Handling Customer Relations and enquiry. Contribute to the financial control of the department. Manage the Business Recovery Plan, drills and...
- ...y : automate recurring reporting, deploy GenAI for insight generation Strengthen data quality and controls : implement reconciliation checks, lineage documentation, and exception monitoring to improve accuracy, auditability and stakeholder confidence. Build mark...
- ..., preparing equipment, scheduling appointments). Preparing documents for meetings (printing, scanning, copying). Taking meeting... ...freshments and ensuring a comfortable waiting environment. Controlling visitor access to the office. 5. Additional Duties (May App...
- ... relevant standards. Operating Model: Contribute to the design and refinement of the operating model, including documentation of processes and controls. Pricing Analysis: Support market research and competitive analysis to inform pricing strategies and commercial...
- ... governance are fit-for-purpose (reason codes, auditability, documentation) for investigators, risk committees and regulatory expectati... ...om investigations, disputes and chargebacks; coordinate UAT, controlled rollouts and post-release monitoring to prevent false-positi...
- ...eillance matters before further escalation. Governance & Control Ownership Own specific governance deliverables (e.g., scop... ...nd remediation tracking. Ensure surveillance artifacts and documentation are regulator‑ready and defensible. Monitor progress of re...
- ...the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), His Majesty's Treasury of the United Kingdom's Office ... ...and inquiries as well as internal audits, including overseeing document productions. Collect, interpret, and escalate metrics and o...
- ... • Analyse service providers/delegates’ current processes and controls against regulatory requirements and industry best practices t... ...ce checklists, internal reports, risk assessments and closing documentations for each review within the set deadlines • Identify and dis...
- ... ~ Track progress against scope, timelines, milestones, budget and quality, escalating issues as required ~ Apply delivery controls, governance checkpoints, and reporting in line with pmONE standards Cloud & AI Delivery Execution ~ Coordinate executi...
- ...erent Data & AI delivery roadmap for Hong Kong Design and evolve an innovative AI operating model (ways of working, governance, controls, and delivery patterns) that enables safe, scalable AI delivery at pace Balance global portfolio standards with Hong Kong-speci...
- ... professional manner including verbal and written communications Ensure the complaint handling meeting the internal quality and control standards plus regulatory requirements Leverage AI Technology to optimize the complaint handling process and support the execut...
- ...an and prioritise work appropriately considering importance, urgency, customer and business impact Maintain the Bank's internal control standards, implement and observe internal compliance policies and maintain awareness of operational risk and minimize the likeliho...
- ...and acquisition campaigns aligned to commercial growth targets, including strategy, budgeting, timelines, audience selection, risk/controls, execution, and post-event/campaign performance reporting Design and execute personalised HNW engagements with clear pre-event ...
- ...ses based on business requirements, covering both functional and non-functional aspects. • Perform manual and automated testing, document results, and report discrepancies or defects. • Log and track defects, collaborating with developers to clarify issues and verif...
- ...irements and the agreed service lead time Process cases in accurate, effective & timely manner Ensure proper and complete documentation is filed in the internal record with good quality Work closely with stakeholders to support the business channels to achieve...
- ...ent planning and on-site execution, including logistics arrangement, vendor communication, and facility readiness checks. - Manage document handling, data entry, and record maintenance with accuracy and confidentiality. - Provide frontline support to internal staff and ...
- ...ver outstanding customer care by promptly identifying issues, agreeing on priorities, and allocating tickets/calls efficiently. Document all incidents with detailed troubleshooting steps, collaborating with higher-tier engineers as needed. Develop and implement si...
- ...ructure within Corporate and Institutional Banking's Client Services Technology, the role involves providing robust governance and control over the Client Services Production estate daily. Ensuring production system stability is vital for seamless, reliable services, w...
- ...latory engagement and legal entity oversight. Tech Risk and Controls Lead, Hong Kong Location Governance is a senior individual co... ...ry and audit scrutiny. Ensure governance processes are well‑documented, repeatable and demonstrably effective. Required Exper...
- ... Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard Supervise the branch's performance and make changes if necessary Handle the platform and counter focus ...
- ...ce Proven track record as a technology leader with experience in the payments domain with deep understanding of the risk and controls agenda. Extensive experience managing payments technology initiatives in complex, global organisations with diverse regional re...
- ...tion withvarious international Banks. Managing Import / export document, cash flow management with multi-currency accounts Ensure s... ...g and New York and provide financial insights Having a full control of Account receivables and account payables and making sure th...
- ...Handle applications for venue passes and various event permits. 4) Perform basic bookkeeping, data entry, and filing of financial documents. 5) Provide general day-to-day office administrative support. Requirements: 1) DSE / Form 6 graduate or above 2) 1–2 years of rel...
- ...ding AMH management and regulators Supporting administration, composing presentations, drafting reports and assisting with key documents, such as business plans Managing external relationships and service providers, including the management of the invoicing and p...
- ...k maintenance and monitoring; Responsible for hardware and software asset management; Assist for server & network device configuration and documentation; Opportunities to cross over different IT projects to further develop the IT skills for future career development
- ...and update the model inventory, ensuring accuracy and completeness of model records for Asia and Middle East. Prepare formal documentation, including procedures, meeting packs, and regular model governance reports for senior management, and organize model governance...
- ...compliance with established procedures, service standards, Group policies, and regulatory requirements, backed by robust internal controls Contribute to a customer-centric environment that is aligned with HSBC’s mission and vision, demonstrating sensitivity to cust...
- ...nal requirements Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations and de...