SW8638 |16 Apr 2024 Helpdesk Support Engineer (Bank) (18-23K)
The primary responsibility is to conduct frontline support needs via telephone and email and give initial support to users.
Fulfill all contract scope and ensure sure all overcharges have been arrang...
SWC8626 |06 Mar 2024 Helpdesk Support Engineer (Banking, 20-25K)
Receive and solve IT related inquiries from users through phone and email.
Provide support in Windows, mobile devices, and hardware/software maintenance.
Assist in ad-hoc projects as assigned. ...
SW8619 |20 Feb 2024 Helpdesk Support Engineer (Overnight) (18 – 23k)
Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
Remote troubleshooting required.
Coordinate with internal and external part...
SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead
Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person
Maintain end-user computing operation and service delivery channel...
Leading IT&T services company in Hong Kong
Job Description
• Perform the system and jobs monitoring
• Provide technical support services to internal users & external customers
• Responsible for the system health check
• Handle the hotline, service desk serv...
Renowned news and media corporation in Hong Kong
Job Description
• Provide technical support to end-users regarding products, subsystems and on IT infrastructure
• Install, configure and support IT equipment, including desktop/ laptop computers, printers and va...
SW9464 |16 Mar 2018 System Support Engineer
~70% Desktop for Windows PCs, Mac and Mobile device.
~30% Server for Windows Server, VMware and AD domain.
~ Break-fix and support Windows 10/ 2008, Mac iOS including Hardneing / Patches.
~ Hands & Eyes support of In...
SW8598 |17 Jan 2024
Helpdesk and Deskside Support Engineer (30-40k / No OT)
Provide frontline helpdesk support on IT-related issues through to a ticketing system.
Familiar in O365 support.
Perform first tier troubleshooting with on-site and remote tools.
Coordinate ...
Dedicated resource to provide IT support for all VIP users of customer in Head office .
Support all kinds of incidents reported by VIP staff of customer until issue resolved.
Fulfill all kinds of IT service requests raised by VIP staff of customer.
Preparatio...
Our client is seeking for multiple Desk side Support or IT Support Engineers. The potential candidate will handle/manage different projects on IT support area and experiences in Microsoft Office 365 is a definite advantage.
JR-0385
Responsibilities:
Provide te...
SW9436 |02 Feb 2018 Desktop Support Engineer (VIP Support)
Provide on-site technical support for both software and hardware to VIP client
Physically set up computers and software system installation
Support Market Data (Bloomberg, Reuters) and in-house develo...
SW8642 |29 Apr 2024 Deskside Support Engineer (23-28K)
Provide technical support and troubleshooting to end user on both hardware, software, and other related computer services.
Physically set up computers and software system installation.
Assist in developme...
SW8639 |16 Apr 2024 Desktop Support Engineer (18-25K)
Provide technical support for internal users on: Desktop Software, MS Windows, O365, Office, Outlook.
Skills on supporting conference room’s AV equipment or video conference tools.
Communicate effectively ...
...e, documentation and provide maintenance support for customer’s infrastructure and system... ...and managed service
Technical Support Engineer
Responsibilities
• Handle customer ... ...ngineering or related disciplines
• IT Helpdesk/Support experience on cloud service/prod...
Job Descriptions:
Provide stakeholders with day-to-day IT support services in the Asia region.
Be responsible for endpoint devices and IT infrastructure in Asia region (HK, GC + remote offices).
Monitoring queue and routing tickets.
Provide users ...
...ent
Our client is a logistics service provider with a strong foundation in Hong Kong. Currently, they are looking for an IT Support Engineer to join their team.
About the role
Handle users' tickets and provide L1/L2 technical support on the company application/...
...tem Implementation of projects.
• Handle change requests and ensure deliverables meet user requirements.
• Provide application support services for enterprise systems within agreed service level.
• Pro-actively monitor and follow up routine/ad hoc system and data...
Job Description
• Provide technical support during the sales process in collaboration with the sales team
• Provide after sales ... ...least 1 years relevant working experience as technical support engineer in networking and/or wireless
• Knowledge in HTML, SQL and I...
• Provide End to End support for internal end users
• Incident Management & Request Fulfillment Management Experience through tools like Remedy
• Coordinate with Infra Support Service Desk and other technical teams for issue resolution
• Tickets to be transferred...
Job Description
• Support newly migrated users on Windows 10 and Office 2016
• Contribute to Win10 knowledge base and support procedures
• Capture and Record problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when r...
SWC8625 |06 Mar 2024 Deskside Support Engineer (Banking, 20-25K)
Provide helpdesk and deskside service to end-users.
Troubleshoot any hardware and software related issues.
Assist IT manager to manage specific tasks in projects and IT services.
~***Immed...
...Hong Kong
Job Description
• Responsible for the Pre-sales support
• Provide tender proposal preparation
• Gather user requir... ...jects.
Job Requirements
• University graduate in computer engineering or related disciplines
• 2-year experience on pre-sales/cons...
...twork service solutions provider
Job Description
• Maintain system, servers, networks, security equipment
• Provide on-site support in installation, repairing and preventive maintenance to customer
• Responsible for installing, troubleshooting and maintenance ...
Our client, a Public Listed Company, is looking for high-caliber person to fill the position.
Job Duties
Provide technical support services to internal team on areas including mails systems, Active Directory, Anti-virus etc.
Support Server virtualization plat...
...and solutions provider
Job Description
Shift duty is required, where necessary (helpdesk operation from 08:00 to 21:00)
Responsibilities
• Provide first line helpdesk support to customers or end users (both internal and external)
• Handle and resolve customer...
Client Description
Job Description
• Diploma or degree in Computing / IT related/ Engineering or equivalent
• Passion to learn, especially in intelligent cloud
• Strong troubleshooting skill so you can tackle issues independently
• Traits of being a reliabl...
...and solutions provider
Job Description
Responsibilities
• Managing and operating the Reliability team to provide technical support to our retail stores all around the world, round the clock.
• Periodically gauge the team’s performance and determine necessary ...
... according to business requirement
• Closely work with end-users to perform SIT, UAT, Production rollout and post-implementation support
• Assist in developing standardized architecture for new business and application system
Job Requirements
• University degr...
Client Description
Job Description
• Implementation and support of our client’s IT Infrastructure
• Responsible for systems/t... ...s and incidents
Job Requirements
• University degree IT / Engineering or equivalent
• Relevant experience in technical support and...
Client Description
Job Description
Candidates with less experience will be considered as Application Production Support Engineer.
Responsibilities
• Manage the system and application production environment and to ensure system stability, security and availab...