...implement cost effective solutions to day-of-operation problems and contribute to the IOC decision making process.
To liaise closely with ATC and Meteorological centres around the network for flight plan filing and weather updates for routine and ad hoc situations.
...
... will act as a coordination point between Integrated Operations Centre (IOC), global airport network, Customer Care (Customer Contact ... ...act as the voice of customers in the IOC’s operational decision making and to reduce impact of customer negative sentiment
Develop ...
...review any possible remedial actions and future improvements
Make recommendations to Customer Support Management team for improve... ... relations field is a significant advantage. Experience in call centres or customer service is also advantageous.
The ability to wri...
...e are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got ... ...ing and other hotel revenues.
Work closely with Event Booking Centre team to ensure all opportunities are fully tapped, locally and i...
...t standardisation across the fleets to operate under the same common policy and procedures.
Make respective Simulator Training (Fleet) inputs to the appropriate cost centre budget.
Provide oversight of regulatory compliance regarding Simulator Instructor qualifica...
... all touchpoints (email, SMS, mobile, web, social media, contact centre, etc.) and responsible for Cathay’s marketing automation, activa... ...rocess, technology, geographical coverage, segmentation, etc.
Make use of AI and machine learning models developed by the Data Scie...
...Center Analyst will play a critical role in managing the Global Command centre with a view to deliver Service levels and driving real time actions “on the day”.
Sr. Analysts are empowered to make routing, skilling decisions with a view to manage customer traffic and ...
...and implement the enhanced programme across all CCD sites
Requirements
Tertiary education or above
Minimum 5 years contact centre operations experience, preferably in a leadership capacity
Knowledge of CCD related processes will be a benefit
Excellent int...
...or leadership teams and management across the Company from a broad people & capability perspective, and to act as a bridge between Centres of Excellence (CoEs), departments and Global Business Services (GBS) to advocate CoE strategy design and driving transformation an...
...With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a roo...
...relationships and team dynamics with internal and external stakeholders
Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas
Exp...
...ndidate. For application, please send full resume with present and expected salary to Human Resources Department, 10/F., Wharf T&T Centre, No.7 Canton Road, Tsimshatsui, Kowloon or email to [email redacted, apply via Company website]
For more information about us,...
...cident management process (including Major Incident Handling).
Monitoring the effectiveness of proactive incident management and making recommendations to drive proactive incident management and self-recovery
Triage incident resolution activities to restore the se...
HKD 16k - HKD 20k per month
...fast paced environment
~ Ability to collect and evaluate data
~ Ability to research and analyse information to support decision-making
~ Customer-centric
~ Good influencing and interpersonal skills to collaborate and work with a diverse group of people to meet g...
...roper use of collaborative processes and remove impediments for the team.
Organise and facilitate agile ceremonies, and decision-making processes, including demo and product testing.
Support Product Owner and stakeholders with creating transparency on team progres...
Are you passionate to make a difference where you live and work? At Arup, we do work that matters. We are proud to be a diverse community of designers, planners, engineers, advisors and experts from many disciplines. Join Arup, and you will find yourself in a place whe...
... 7 years’ solid working experience in the IT industry and at-least 3 years in Risk Management area
Lead small teams
Ability to make timely and efficient decisions.
Tertiary educations are desirable
Requirement of Security certificates like CRISC, CISSP is pr...
... Flight Operations Management to implement cost effective solutions to day-of-operation problems and contribute to the IOC decision making process.
To liaise closely with ATC and Meteorological centers around the network for flight plan filing and weather updates for...
...ing questions and deliver presentations
Ability to work well with others
Well-developed analytical, problem-solving, decision-making, and leadership skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and gener...
...esses
~ A passionate and interest in sustainable development, environmental protection and the aviation industry, and committed to make a difference
~ Strong sense of and proactive alertness to potential environmental and sustainable development issues
~ Excellent...
... to create and implement communications and engagement strategies, programmes and activities to support the People team’s vision of making Cathay one of the world’s greatest employers. You will partner with different People team functions to come up with creative campai...
...fast-paced environment
~ Ability to collect and evaluate data
~ Ability to research and analyse information to support decision-making
~ Customer-centric
~ Competitive skills in Microsoft office
~ Experience in using SAP and PeopleSoft is advantageous
~ Good...
...taff on ESG policies & procedures and offers ongoing support to ensure ESG considerations are consistently integrated into decision-making.
Establish internal stakeholder and key supplier development, guidelines, training and mentoring programs to educate on ESG proc...
...tal Experience Manager - Travel Shopping
Department: Digital Experience (DEX)
The job holder will act as the product expert to make a positive impact to our members/ customer across Cathay’s online channels/ product portfolio involving payment.
Key Responsibili...
...ent collection with different stakeholders, prepare user stories, define acceptance criteria and design test cases
Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
Responsible for incident investigati...
...m that is dedicated to providing exceptional service to our customers. Don't miss this chance to take your career to new heights and make a real impact in the procurement of our IT services.
As an Assistant Manager in IT Services Procurement, you will have the chance...
... self-motivated and able to present solutions to diverse groups of stakeholders
Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
Proven troubleshooting skills; ability to identify patterns and generate ideas
A...
...tly managed by Hong Yip and these include private housing estates, luxurious houses, commercial and industrial buildings, shopping centres and government facilities.
We are looking for a high caliber professional to join our team. For more information, please visit ...
...With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a roo...
...customer’s booking experience
Work with IT on user stories, to define acceptance criteria and design test cases
Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
Responsible for incident investigati...