Combined with the self-operated business development strategy, build and build the entire region The ecological waiter team comprehensively coordinates and formulates HR strategic plans, combines business needs, and provides customized HR solutions to ensure the smooth...
...ression skills, clear mind, quick thinking, and able to solve problems independently and smoothly , good customer service awareness and professionalism 4. Good data ability (Excel, SQL) is a bonus, and the ability to detect operational problems through data anomalies
This position is responsible for the service product operation of Taotian Group. You are welcome to join us and work with us to drive the upgrade of global consumer service models through service design, making Taobao the preferred shopping platform for hundreds of mi...
...rmance management and control rules guide suppliers to ensure delivery and logistics performance through rules 2. Design business operation plans to achieve a combination of pre-intervention and post-event punishment through products, including delivery overtime warnin...
1. Responsible for the formulation, promotion and optimization of the team's internal R&D process 2. Responsible for the project management of the Customer Center, including goal setting, plan making, tracking, control and review 3. Based on goals, monitor progress to e...
...to optimize the platform ecology 4. Collaborate with multiple departments to build a complete assessment mechanism to conduct reasonabl... ...ts with experience in business environment design or merchant operations will be given priority Experience, understanding of retail, a...
...nd exchanges) for different categories ) Logistics service quality standards and assessment systems, and establish differentiated operating models. 2. Responsible for the quality operation of third parties in the logistics industry, monitoring data indicators, customer...
...oice analysis, formulate team target strategies and implement them 2. Able to establish a complete daily monitoring mechanism and operation analysis system, improve the overall service results of the team through refined operations, and ensure that operational risks ca...
...vant business cost management, from the perspective of cost management and business perspective, and feed back the rationality of operations and business strategies 1. Basic budget and cost management Knowledge and data analysis ability, ability to independently complet...
1. Responsible for the operation of target product pool, sales target forecast, single product outbreak forecast 2. Category planning, product planning, by analyzing app user data, User needs, market space/opportunities, formulate product strategies (crowds, category m...
1. Plan the platform express regional operation strategy and manage the region according to business development needs The operations team is responsible for the platform express customer experience indicators 2. Optimize the platform express operation process, improve...
We are Taotian Group-Customer Operation Technology Department-Experience Technology Team, currently We have positions in Nanjing/Hangzhou. We are committed to the research of Web front-end technology. We also attach great importance to full-stack capabilities and prod...
1. Through the daily work of various business departments inside and outside the company Collaborate to deeply understand the business ... ...ategies of merchants, combine the impact on merchants' actual operations and implement proactive service solutions to help merchants a...
..., including new products, members, and content, to accumulate SOP and promote product transformation and upgrades 4. Hierarchical operation management of key merchants, carry out merchant live broadcast planning, design and implementation according to business rhythm, ...
1. Responsible for the product construction of merchant reception robots, comprehensively plan and design product solutions based on C-end experience, B-end demands, and market competition, to ensure that merchant reception capabilities and experience are in the leading...
1. Lead the optimization of business processes and continuously integrate lean production, Six Sigma and other outstanding Introducing continuous improvement practice methods 2. Responsible for the call center service team management process and business standards, sort...
1. Responsible for the experience design of Taobao and Tmall products, including but Not limited to commercialization, internationalization, new business directions, etc. 2. Participate in the early planning of the project, work with product managers and business to con...
...igent decision support and insight into product experience issues, significantly improving user satisfaction. degree and business operation efficiency. 4. Explore and innovate multi-modal machine learning technologies, such as joint understanding of text and images, cr...
Responsible for Taobao Tmall Group dispute service plan, service process design, and service operation work. 1. Design corresponding dispute resolution solutions based on customer service experience issues, including but not limited to resolution capability design, se...
The service design and operation team is looking for innovative thinking and excellence in digital operations Student, you will be responsible for insight and optimization of complex data models to improve the quality and efficiency of Taobao after-sales service. You ...
...he improvement of root causes of problems through systematic methods, and achieve service quality improvement 2. Collaborate with operations/business/resource management and other roles to ensure the deployment and implementation of quality control plans 3. Establish a ...
...ment of supplier accounts payable on time 2. Construction and operation of the settlement online system, and collaborate with product... ...oration skills, able to effectively collaborate with business departments and suppliers and promote implementation, result-oriented 4. ...
1) Handle Taobao merchant upgrade work orders, including difficulties/risks Problems, solve merchant problems, and intercept risks. 2) While handling individual cases, we can gain insight into the potential needs of merchants, discover and promote problems through data ...
1. Merchant operation: Develop industry supply strategies based on platform user needs, enrich the supply structure, and be responsible for platform transactions 2. Mechanism operation: Develop merchant operating mechanisms and rules, and cooperate with Taobao Industry...
...rough user stratification, growth and incentive strategies to bring about continued user activity and incremental purchases 2. By operating the industry's product mechanism, we can achieve a matching relationship between user demand and product supply, and improve user...
1. Have an in-depth understanding of all aspects of the customer service domain and be responsible for the service platform system Design and implement, complete the precipitation of the system architecture, and promote the successful application of related technologies...
1. More than five years of e-commerce operation experience, one year The above experience in pharmaceutical e-commerce, bachelor degree or above, medical background and medical major are preferred 2. Familiar with the operation model of Tmall flagship store, familiar w...
1. Responsible for operating Taobao Tmall's after-sales service fund risk control Strategy system, formulate risk control strategies suitable for various after-sales service scenarios to ensure fund security and improve service experience 2. Use reasonable analysis met...
...lent communication and expression skills, clear mind, quick thinking, able to solve problems independently and smoothly, good customer service awareness and professionalism 4. Proficient in data tools such as SQL, and able to detect data anomalies Operational issues.
...pstream and downstream improvements in response to abnormal problems 2. Responsible for the establishment and adjustment of daily operation systems for urban distribution and express delivery in theaters, supporting business development, and coordinating resources to c...