Hong Kong Technology Venture Company Limited is a Hong Kong listed company (SEHK: 1137)

The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience. The Group has set up another business in 2020 – Shoalter Technology Limited (“Shoalter”) – a technology provider on eCommerce solution aiming to enable any traditional supermarkets or retailers locally and globally to enter into digital retailing successfully.

Aiming to seize the opportunity in eCommerce and technology development, it’s your turn now! Welcome you to join HKTV Group NOW to create a new career peak under the leading eCommerce and technology brand in Hong Kong.
Being a HKTVer, You Can Enjoy

Competitive salary with attractive Talent Benefits, including:

16 - 24-day annual leave, marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave and compassionate leave
Five-day week with flexi working hours before 10.00 am for selected functions in TKO office
Talent 20% Off Purchase Discount Program
Medical and life insurance coverage
Comprehensive dental benefit
Attractive education partnership allowance
Professional training and career advancement opportunities
Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office
Free round-trip shuttle bus service to the nearest MTR stations 3 times per hour
Over 300,000 square feet headquarter, well equipped with self-run canteen, relaxing collaboration area

*for Talents with over 1-year employment

We hope to see all high caliber talents joining this unparalleled e-commerce platform very soon.

What You will be Doing

Manage social media platforms by responding to customer inquiries and complaints in a timely manner
Engage with customers on social media platforms to build the strong image of HKTVmall
Work with other departments to solve customer issues and improve customer satisfaction
Escalate issues timely and correctly to team lead or supervisor to ensure high quality of service is maintained
Handle product review, investigation and draft reply accordingly
Closely and pro-actively monitor the article content of social commerce platform to enhance brand’s social media presence
Prepare daily reports
Perform any ad hoc tasks as assigned

Who is Our Right Fit

University degree holder
Minimum 1 year of relevant experience, preferably in social media management or customer service field
Exceptional writing and verbal communication skills in English and Cantonese
Excellent interpersonal and communication skills
Proactive with good team spirit and a can-do attitude
Self-motivated with the ability to work independently under pressure
Detail-minded and customer-oriented
Experience working in a fast-paced environment is preferred
Shift duty is required including weekdays, weekends & public holidays

Social Media Assistant