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- ... customers' different services and financial needs. We are currently seeking high caliber professionals to join our team as Process management and Optimization Manager, reporting to Head of Strategic Operations Management Principal responsibilities Form...
- ...e Minimum 2 years or above work experience in Sales field High Diploma or above in Mechanical/Electrical/Building Services Engineering/Sales or related disciplines Strong communication and collaboration skills, with the ability to work effectively with cross-f...
- ...sibilities Lead a team to provide internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various Retail Banking and Wealth business area. Provide SME supports on investigating operational issues, problems...
- ...icants should: # possess a recognized bachelor’s degree or higher in Computer Science, Information Technology, Information Engineering, or a related discipline; # have at least 5 years of relevant experience, preferably in tertiary education or public organiz...
- .../or support I&I trainings and workshops for internal/external customers as required Recommend changes in products, service, and process by evaluating results and competitive developments and to m entor less experienced team members to jointly achieve sales and targ...
- ...tions and timely escalate serious or syndicate fraudulent activities for further actions. Develop and implement initiatives for process and procedure enhancement based on analysis of fraud trends and defrauding behaviors. Review serious or complex operational or ...
- ...lities: Participate project development for all solutions (mainly develop web applications, reports, and workflows) Assist in process automation/digitalization by workflow and AI (e.g., using n8n, AI OCR, e-form workflow) Participate in requirement gathering, de...
- ... customer behavior, and document findings. Prepare reports for internal and regulatory review, support chargeback and recovery processes, and oversee offshore fraud teams. Drive process improvements and provide training on best practices. Work in non-HASE prem...
- ...or products and services, ensuring alignment with financial controls. Requirements: Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred. Proven experience in technical product management or a similar role within a ...
- ...commendations and helping clients understand the value and risks of solutions available to them Following the needs-based sales process, giving clients a meaningful and consistent wealth experience and ultimately providing an outstanding client experience Support...
- ...ze sales data to identify performance gaps and provide data-driven solutions. ~ Work to continuously improve the insurance sales process and model within the bank. ~Develop training, sales contests, and incentive programs to motivate the bank's sales staff P...
- ...the HR team to provide all-rounded HR support, including but not limited to attendance tracking, leave administration, recruitment process, training record, and employee relations Coordinate and support office events (annual dinner and function activities) Support...
- ...g emerging risks or exceptions, and escalating timely insights and recommendations to the Head of Claims. Assist to monitor claims process and claims decisions are adhered with company’s guidelines and SLA Maintain and monitor the Claims QA process by completing mon...
- ...port to the Sales Team To liaise closely with the sales team and handle regular Sales & Administration duties, including order processing and logistics arrangements Build and maintain good relationships with key accounts Communicate and coordinate with internal...
- ...rity Proficient in English and Chinese Good knowledge of application software (MS Word, Excel, Powerpoint) and Chinese Word Processing We review applications on a rolling-basis and the hiring process may take longer than usual due to high volume of applicati...
- ...ing & claim policy, guidelines and manuals in compliance with internal policy and external regulatory requirements • Acting as a process and control owner to conduct continuous monitoring against all the related risks and controls for areas of improvements and resolu...
- ...at will take you further. Principal Responsibilities Assist in general insurance product development, revamp and approval process to ensure competitiveness of general insurance products sold through Hang Seng Bank in retail and corporate channels Assist to ...
- ...platforms, to protect Company assets and our customers Drive continuous improvement by identifying opportunities to streamline processes and automate manual tasks; coordinate follow-ups with stakeholders, track project progress, and manage milestones and deadlines t...
- ...terpersonal skills Strong sense of ownership and a service-oriented mindset, ensuring efficient and effective customer service processes Proven ability to drive sales growth and manage multi-channel distribution Comprehensive knowledge of insurance products, m...
- ...lity to work independently Good knowledge of computer application software such as MS Excel, Word, PowerPoint and Chinese word processing Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective cu...
- ...ging AI tools and sharing key trends with stakeholders. Provide departmental support for training monitoring, cost control, and process reviews. Review and manage staff resources and annual procedural manuals. Manage and support incidents, including ad-hoc and...
- ...kill to various stakeholders Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes RBW You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. ...
- ...ot limited to: # perform day-to-day office administrative operations of the Information Technology Services Office (ITSO); # process purchase and payment transactions, as well as the related documentation; # provide clerical support for asset inventory contro...
- ...place. Role Overview The Senior Manager, Distribution Risk Control, is responsible for overseeing and managing risk control processes within the Distribution Department of Hang Seng Insurance. This role ensures that all distribution activities comply with interna...
- ...ese and Putonghua/Mandarin). Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our peo...
- ...d exposure and customers’ engagement Develop acquisition strategies from account acquisition (digital & offline account opening process), account activation, relationship deepening to anti-attrition, with the aim to grow customer base and deepen banking relationship...
- ... in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our peo...
- ...nglish and Chinese is a must Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our peo...
- ...list in the branches, and also responsible for formulating and implementing tactics/strategies Monitor and review current sales process in order to improve channel efficiency and customer experience Enhance capabilities and professionalism of the sales force to i...
- ...ve in a dynamic environment ~ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes RBW You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence...