...cation
Hands on technical development and implementation is required
Carry out level 2 and level 3 incident supports for in-production systems and manage end user expectations.
Review the Application Development vendors on development and implementation work as...
..., media relationship, development of social media & online eMarketing promotion, creativity & knowledge of the market trend, brand product & service audit, update of departmental SOP & JD, and participation of charity events
Possess a detailed understanding of the h...
...Support AM GLP to create, analyse and assign galley packing change requests.
Conduct galley planning and space studying for new product and service development.
Responsible for calculating and deliver galley pantry weight (passenger and freighter) to Engineering,...
...atives by empowering support owners to review room for improvement, drive remediation actions in order to deliver quality services/products to internal and external customers.
Lead the change management to abreast with robust change request to meet business demand. A...
...disation, automation improved efficiency and effectiveness across all systems and related processes
Ensure timely and accurate production of required reports
Other responsibilities as directed by the Customer Support Manager Process Improvements which include taki...
...is responsible for delivering, maintaining and improving DevOps CI/CD platforms in a scale to allow development teams move fast on product delivery. The role requires to collaborate with development team, understand their business requirements and deliver the platforms...
...nt with regulatory standards.
Ensuring that the systems, policies, and procedures are fit for-purpose.
Drive for service and product improvements based on insights from customer feedback.
Be a change leader and support the company in managing suggestions, enqu...
...stifications of how they will realistically execute the business plans and realize the benefits
Elicit business requirements or product backlog user stories using essential techniques such as interviews, workshops, use cases and workflow analysis
Analyse workflow...
...intain the Cargo digital transformation roadmap, and to plan, management and execute projects. This role would take up project and product management task supporting both Cargo Commercial and Cargo Service Delivery areas.
Key Responsibilities
Digital Transformati...
...rts to: Digital Experience QA Lead
Department: Digital Experience (DEX)
To be known for great digital experience, the digital products require good quality and stable experience to the customers, enabling to find what they are looking for and perform what they want...
...f the world’s great service brands, known for great digital experiences.
In this role you will work with our digital experience product team on the digital channels (web sites and mobile apps) performance and monitoring. You will be responsible to prepare the report...
...ements across our digital channels
Support conversion rate optimization (CRO) strategies and execution across different digital products on our touchpoints including but not limited to Website and Mobile app
Engage with cross-departmental teams in driving new CRO ...
...sign and creation of reports and metrics as well as dashboards for management reporting
Advanced skills in Microsoft suite of productions such as Excel, PowerPoint, Power builder, etc.
Experience with scripting languages such as Python, Perl, Bash, PHP, etc.
S...
...hly original balance.
RESPONSIBILITIES
Act as a brand ambassador of Furla, demonstrating in-depth knowledge of the brand and products
Provide excellent customer experience and build strong customer relationships
Maximize sales by achieving store and individu...
...Develop and manage the sustainability communications calendar, based on key initiatives and project milestones, and to coordinate production and communications efforts with relevant communications teams.
2. Sustainability capacity building
Work with internal teams ...
...l route to produce fuel from any given energy and feedstock source.
Evaluate SAF sustainability performance of SAF projects and products of Cathay and its partners.
Responsible for sustainability assessment while sourcing SAF together with Procurement & Aircraft T...
...nship management process
# managing special project across categories including process improvement projects
# improving the productivity of the category.
Key Responsibilities
Identify and drive category opportunities in conjunction with client departments a...
...Development Methodologies
Support the implementation of the solution
Carry out level 2 and level 3 incident supports for in-production systems and manage end user expectations.
Work closely and collaboratively with internal stakeholders.
Collaborate with oth...
...stomer Services team or future technology to respond to employees with a view to continually improving customer services and GBS productivity
Process improvement initiatives
# Lead process improvement initiatives within GBS as well as with business units, to deli...
...of the GBS related initiatives.
Responsible for GBS Intelligent Automation program including CMS and RPA Service Acceptance
Production of KPI/Metrics and Management reporting.
Define process improvement opportunities and related benefits.
Work with Project T...
...nd value-added collaborations. This mission forms an integral part of our business and services, allowing the company to maintain productive relationships with over 10,000 suppliers globally, whilst adhering to high safety standards, regulatory requirements and corporat...
...eports To: Digital Experience Manager – Holidays
Department: Digital Experience (DEX)
This position will involve working as a Product Owner of Holidays Platforms. The successful candidate will be collaborating closely with developers, designers, commercial teams a...
...role is to address feedback in a positive and professional manner, win back our best customers and restore their confidence in our products and services.
Key Responsibilities:
Handle both verbal and written customer feedback in a tactful, timely and professional m...
...th local/remote offices
~ Market Research: Understanding the supplier market, existing solution offerings, future market trends, product alternatives, new business models, etc. Monitor the supply market that caters to our business needs
~ Supplier Relationship Mana...
...
# Issuance of access cards (Tenant card, Temporary card and Cathay Subsidiaries & Associates) in Cathay City / Cathay House.
# Production of CX Retiree cards and Visitor cards for Cathay City / Cathay House.
# Upload ID photograph records to People Hub.
# Capture...
... and content strategy to ensure loyalty program news and offerings, alongside wider Company updates – such as the CEO newsletters, product launches, partnership news and offers etc. – are delivered in a strategic, relevant and personalised manner. Further, by focusing ...
...ht to life through relevant policy, procedures and training.
Author and own the disruption management components of the Airport Product and Service Delivery Manual suite
Accountable for the policy, procedures and operational readiness of the Airport Service Deliv...
... development and implementation of the Cabin Interiors category procurement strategy to actively manage costs and deliver value in product acquisition campaigns and maintenance / support services.
Conduct market analysis to identify Passenger Experience and supply m...
...eports To: Digital Experience Manager - Travel Shopping
Department: Digital Experience (DEX)
The job holder will act as the product expert to make a positive impact to our members/ customer across Cathay’s online channels/ product portfolio involving payment.
...
...o: Digital Experience Manager – Travel Shopping
Department: Digital Experience (DEX)
The job holder will act as the eCommerce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.
Key Res...