Opportunity

To lead a team to control tower specialists to coordinate within the air freight network for a selected list of air customers.

We offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities:

Following Control Tower concept and standards, collaborate, work closely with, as well as provide daily support to assigned Key Accounts Program Lead.
Standard Adherence and Performance Monitoring: - follow the account air program solution design process - supporting customer deliverables and required process execution per set standards and customer specific IOP - monitor Performance, SLA Compliance, & KPIs.
Responsible for coordinating analytics ,executing customized reports and data mining for the account as required.
Coordinate to deliver milestone compliance performance monitoring.
Support Program management on selected customer Monthly/Quarterly business review
Supporting Processes: Supporting day-to-day process and escalations. As well as handling claims support, standard SLA support, and systems testing support
Continuous Improvement: Identify improvement opportunities in the operational procedure and systems focus on the selected customer to drive high efficiency performance.
Support Change Management Procedure: Do trainng to support and efficient implementation and follow up to ensure effective deployment.
Customer Relationship: Actively build strong relationships with internal and external customers/stakeholders. Gain an understanding of their business, service needs, and drivers.
Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.

Accountable for

Account Data Quality, Visibility and Performance
Continuous Improvement & Change Management
Operational key performance indicator
Customer Satisfaction

Who we are looking for:

Bachelor diploma or above Major in international logistics is preferred
Minimum 7-10 years of experience of Airfreight process knowledge
Customer Obsession and Centricity driven
Problem solving and process improvement mind set
Email/Business communication composure
Perseverant & action oriented
Strong collaboration and Internal/External Client building focus
Communication effectiveness
Operations of Airfreight import and export Process knowledge preferred
English language well written and spoken
Basic presentation skill
Self driven and leadership skill

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Head of Regional Control Tower, APA