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- ...About the role: The position reports to a Senior Manager of Customer Service Centre and will be primarily responsible for handling complaints and feedback. What you'll do and what success looks like in this role Case Management: Oversee and conduct thorough in...
- ...th internal and external parties to manage clients' opinions / complaints and respond in a timely manner Promote quality assurance be... ...nimum 3 years of experience in quality assurance and complaint handling in banking industry Demonstrate strong sense of risk and co...
- Responsibilities o Handle inbound and outbound call activities in Contact Centre o Especially deal with demanding custom... ... o Plan and suggest the strategy to deal with complicated and complaint cases. o Execute the solution with call agents or may req...
- Responsibilities: As the Manager of Complaint Management, you will lead a dedicated team to effectively handle and resolve customer complaints related to eMPF from various channels. Oversee and conduct thorough investigations into customer complaints received via...
- Key Duties Ensure proper maintenance and routine engineering works of company’s cargo handling system, and emergency repairing of other equipment. Arrange contractors / suppliers for emergency equipment repair and provide work arrangement details to concerned par...
- ...and our commitment to sustainability. Responsibilities: Provide first-line response service and fault attendance for Baggage Handling System (BHS), Automated Arrival Baggage Delivery (AABD), Early Bag Storage Systems (EBS), Baggage Security Screening Systems (BSS)...
- ...ing a high calibre professional to join our team as a Customer Complaints Support Officer. Principal Responsibilities In this role... ...omer Relations Manager or Senior Customer Relations Manager to handle customer complaints via an end-to-end complaint handling proce...
- ...ities: Manage contractors for project implementation and provide professional advice on technical and quality issues of Baggage Handling System (BHS) Identify design and construction issues and liaise with maintenance and operation teams to provide effective soluti...
- 職責 管理停機坪服務團隊，包括航班裝卸員、地勤機械操作員及高級機械操作員等 於貨機到達前妥善準備人手、器具及相關文件 帶領團隊執行貨機航班裝卸服務，確保運作暢順 需戶外工作 入職要求 高中或以上程度 三年工作經驗, 如有空運或物流業前線管理經驗者會獲優先考慮 持有香港有效駕駛執照 (2/2A 車輛類別代號)者佳 能講及書寫流利廣東話及英語 特設固定夜班工時制度，歡迎申請時註明 工作時間 每週工作五天，輪班工作 福利 農曆年花紅、酌情花紅、交通津貼、加班津貼、年度安全獎金、季度特別出勤獎金、僱主額外強積金供款...
- Responsibilities: Reporting to the Senior Materials Handling Engineer, the appointee will mainly perform the following duties: To perform hands-on operations of materials handling plant safely and efficiently in the Materials Handling Control Room To ensure all ...
- ...PMSA, please visit website at Responsibilities Reporting to the Senior Manager (Complaints and Enforcement), the appointee will be required to: Finalise the complaints handled by the PMSA; Assist in dealing with the responses for complaints and enquires rece...
- 職責 輸入及更新航班和貨運資料 處理空運提單及相關檔案，計算收費 解答顧客的查詢 入職要求 香港中學文憑考試/ 中五程度或同等學歷 良好中文，基本英文閱讀及溝通能力 具相關空運或停機坪工作經驗可獲較高職位 歡迎應屆畢業生申請 薪酬 ~ 月入可達 $17,000 - $19,000（加班費另計） 工作時間 ~ 每月工作22天及每天工作8小時（1小時用膳時間除外），需輪班工作
- ... things in your career. Duties & Responsibilities: The Complaints Team of the Secretariat and External, CEO’s Office and Central... ...ible for overseeing the administration of the SFC’s complaints handling procedures. This position reports to a Senior Manager...
- ... flexible, self-initiative with excellent interpersonal skills Need to be able to work under pressure, be very clear mind-set to handle multi-tasks and project details Ability to work independently and good problem solving skills Proficiency in spoken and writt...
- A well-established company with over 50 years of history, focused on providing a diverse range of household and industrial products, renowned for its high-quality goods made in Hong Kong. A well-established company with over 50 years of history, focused on providing...
- ...f a patient safety culture. # Proactively contribute to managing clinical risks and continuous improvement process. # Handle patient complaints and contribute to the follow-up of clinical incidents. # Provide healthcare promotion and education to patients and the...
- ...rticulars and winding up of ORSO schemes; To process applications for ORSO registration/exemption and MPF exemption; To handle complaints and enquiries relating to ORSO schemes; To assist in investigating suspected non-compliance cases; To assist Manager in...
- ...Lead and guide the team to reslove guest special request, turn complaint into complement Respond to emergency situation, communicate... ... term relationship with guest and maximize on day room sales revenue Handle reports and any other ad hoc duties as assigned
- ...expectations. Maintain neatness and cleanliness of the restaurant. Ad-hoc duties assigned by the manager. Handle guests' enquiries and complaints by phone or e-mail in a positive and professional manner Liaise with guest requests in regards to special occas...
- ...s, project procurements, invoicing, payments, inventory, assets, facilitate recruitment of consultancy project staff, and handle customer complaints; monitor compliance of project documentation according to 1SO9001 standards, university policies, regulations and appl...
- Job Description Responsible for daily operations in Front Office Handle guests’ enquiries or complaints Job Requirements HKCEE / HKDSE or above Good command of English, Cantonese and Mandarin Immediately available is preferred Candidate with mor...
- ...ial and landscaping work etc Addresses client inquiries and complaints promptly and ensures the timely and high-quality delivery of s... ...pprovals Assists in the preparation of operating budgets Handle ad-hoc projects as assigned Requirements: Minimum Degree...
- ...enjoyability of guest services Respond and resolve customer complaints, anticipate potential problems by reviewing and monitoring com... ...action and quality Ensure smooth operation in all teams and handle security and management concerns Requirements: Minimum 5...
- ...anize, or direct orientation and training programs to help staff maintain or improve job skills Handle staff case investigation and reporting in relation to complaints and operational incidents and obtain information for use in training programs Assess training n...
- ... the Company Required Qualifications ~ Minimum 5 years' relevant experience in insurance, claims, customer service or complaint handling ~ A recognized degree or equivalent in Business or Finance, Insurance, legal or related discipline ~ Candidate with p...
- The successful candidate will enforce Deed of Mutual Covenant or Tenancy Agreement terms, handle requests and complaints from tenants and owners, perform day-to-day building management and inspection services, and oversee property maintenance, security and cleaning ser...
- ... hoc review ~Assist in the process of Supplier Risk Management and prepare statistical reports for management review ~Handle customer complaints and perform necessary investigation Requirements ~University degree in a related discipline OR other relevant qual...
- ...nsibilities:* - Assist managers in daily operations to ensure service quality - Train and guide servers and other staff - Handle customer complaints and enhance customer satisfaction - Monitor inventory and assist with purchasing - Develop and implement workflows and st...
- ...cal support for record keeping purpose, such as data entry, scanning and filing etc Handling client’s enquiries, preparing quotations/tenders and follow up with customer complaints Coordinate with Sales Team and other parties to meet client request Perform any ...
- ...nquiries which are escalated to other teams or departments are handled in a timely manner • To ensure timely follow-up with custome... ...g process in the pursuit of service excellence • To escalate complaints and unresolved technical issues to Tier-2 / NOC in a timely ma...