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- Your new company ~ A top-notch retail bank is hiring for a Complaint Handling Manager for their General Banking Complaints Team Your new role As a contributor of the team, you will manage the end-to-end process of handling retail banking general com...
- ...th internal and external parties to manage clients' opinions / complaints and respond in a timely manner Promote quality assurance be... ...nimum 3 years of experience in quality assurance and complaint handling in banking industry Demonstrate strong sense of risk and co...
- ... Credit Management Centre Job Functions : Customer Services, Project Management Responsibilities: Coordinate and handle general complaint/feedback from corporate customers Analyze and identify service gaps by reviewing customer complaints or internal workfl...
- ...alth Management Department Job Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report specia...
- ...owth. Come join us for the following position. Responsibilities: Liaise with various internal and external parties for handling complaints in both of routine and regulatory issues, to enforce and monitor resolving actions are in compliance with policies and proce...
- Your new company ~ A well established Retail Bank is looking for a professional Complaint Handler to lead one of their Complaint Handling Team within the Retail Banking division. This is a critical leadership and complaint handling role, responsible for managing a s...
- Contract Officer (MPF case & complaint handling, up to $25k) Responsibilities Deliver timely support to clients regarding issues and complaints related to MPF administration, both verbally and in writing Provide professional responses an...
- ... Job Responsibilities: Provide regulatory advice and guidance on rules and regulations in respect of general compliance; Handle complaint cases with compliance issues, including liaising with regulators, ensuring the investigation is conducted appropriately, and p...
- ...ing position: Key Responsibilities Reporting to Manager (Complaints), the incumbent is responsible for the following: supervise... ...dinance collecting information / intelligence / evidence handle complicated cases and enquiries independently draft and vet...
- ...dards. ~ Good command of English and Chinese. Responsibility: Responsible for daily maintenance and enhancement of Cargo Handling System (CHS), including provide technical support to emergency breakdown as well as corrective maintenance. Ensure the maintena...
- ...ctively. Job Responsibilities: Manage and resolve customer complaints in a timely and professional manner Communicate effectively... ...omers to address concerns and provide appropriate solutions Handle escalated complaints with sensivity and empathy Conduct tho...
- ...ities: Manage contractors for project implementation and provide professional advice on technical and quality issues of Baggage Handling System (BHS) Identify design and construction issues and liaise with maintenance and operation teams to provide effective soluti...
- Job duties:- • Investigate, manage, and resolve complaint cases receive from service centre and contact centre • Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system • Prepare...
- 職責 管理停機坪服務團隊，包括航班裝卸員、地勤機械操作員及高級機械操作員等 於貨機到達前妥善準備人手、器具及相關文件 帶領團隊 執行貨機航班裝卸服務，確保運作暢順 需戶外工作 入職要求 高中或以上程度 三年工作經驗, 如有空運或物流業前線管理經驗者會獲優先考慮 持有香港有效駕駛執照 (2/2A 車輛類別代號)者佳 能講及書寫流利廣東話及英語 特設固定夜班工時制度，歡迎申請時註明 工作時間 每週工作五天，輪班工作 福利 農曆年花紅、酌情花紅、交通津貼、加班津貼、年度安全獎金、季度特別出勤獎金、僱主額外強積金供款...
- Job duties:- • Investigate, manage, and resolve complaint cases receive from service centre and contact centre • Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system • Prepare...
- Responsibilities: As the Manager of Complaint Management, you will lead a dedicated team to effectively handle and resolve customer complaints related to eMPF from various channels. · Oversee and conduct thorough investigations into customer complaints rec...
- ...fices in 19 countries and regions. For more information, please visit to learn more about OCBC Hong Kong. Responsibilities ~Handle customer enquiries, from incoming call, outbound call and email, on various banking products and banking services ~Handle request...
- 工作職責 職責 協助部門經理維持行李處理組的行李處理工作，確保運作順暢。 在被指派的工作區域下，保持及提供高服務水平。 負責資源分配工作，並安排行李處理員和行李牽引車司機的職責和工作。 確保行李處理組充分理解及遵守公司的安全和紀律守則。 協助部門經理撰寫工作報告和統計數據。 駕駛行李牽引車。 入職要求 三年或以上管理經驗，經驗較少者亦會考慮。 良好的電腦技能 (Microsoft office)。 良好的中英文口語和書寫能力。 可即時上班優先。 持有效香港駕駛執照第1類別和第2類別。 工作時間：每星期5.5天工作，每天9小時...
- ... things in your career. Duties & Responsibilities: The Complaints Team of the Secretariat and External, CEO’s Office and Central... ...ible for overseeing the administration of the SFC’s complaints handling procedures. This position reports to a Senior Manager of ...
- ... details about the PMSA, please visit website at Responsibilities Reporting to the Manager (Complaints and Enforcement), the appointee will be required to: handle enquiries, complaints and conduct enforcement inspections properly and timely; collect and ana...
