...ties
Analyse and prioritise frontend customer enquiries and complaints across the customer journey
Identify key issues, gather dat... ...ith minimum 3 years’ related experience in customer complaints handling functions and/or in an analytics role.
Strong knowledge of ...
HKD 16k - HKD 20k /月
...er
Respond and resolve where possible enquiries, issues and complaints; escalating as appropriate to Lead / Assistant Manager
Esca... ... in process optimization initiatives where needed
Given the handling of sensitive data, maintain confidentiality and observe data p...
...sses and strategies across all customer touchpoints to resolve complaints, correct misinformation, maintain customer loyalty and Cathay’... ...for monitoring, managing, and responding to customer feedback, handling ticketing-related matters, handling complaints and winning cus...
...eaning processes and equipment used.
Advises on proper food handling practices and provides food hygiene training for internal staf... ...ealth and safety regulations are adhered to, and responding to complaints regarding potential food hygiene matters.
Handle ad-hoc dut...
...t potential crises early on by identifying negative sentiment, complaints, or rumors related to CX brand. Stay alert to potential issues... ...isruption and CX product or services
Coordinate appropriate handling of identified issues e.g work with relevant teams to respond t...
HKD 21k - HKD 23k /月
...s sister companies provide food and beverage and spa services.
Duties
Monitor daily operation of the Clubhouse
Handle enquires and complaints
Organizing recreation programs and activities
Monitor the performance of all front-line staff
Carry out admini...
...overn the compliance regulatory and airworthiness requirements, while driving for continuous business improvement to ensure safe, complaint, reliable and cost-effective operations.
Key Responsibilities
The Quality and Airworthiness section is responsible for Engi...
...for stakeholders, especially for local political heavyweights.
To coordinate and facilitate replies to enquiries, requests and complaints received from the Legislative Council, Government Departments and the public.
To plan, coordinate and organize meetings, visit...
...tax equalisation and contribution calculation for colleagues with overseas assignments and the filing and reporting of their tax
Handle monthly provident fund contribution payments and other ad hoc payroll-related payments as required
Perform account reconciliatio...
... in copywriting and digital marketing
~ Work collaboratively with departments for all media requests and enquiries
~ Ability to handle multiple projects concurrently and deliver results in timely manner
We offer attractive remuneration package to the right c...
...t streams with the aim to further enhance job knowledge and skills in crew resource management subject to business requirements.
Handle real time operational problems and provide sensible and logical solutions.
Maintaining technical knowledge required.
Requirem...
... apply overflight clearance with ATC authorities on “day of operations plus 1” for ad hoc flight rerouting and extra sectors.
To handle flight crew queries and feedback in a positive, timely and helpful manner. Ensure feedback is channelled through management and cor...
...igned:
Risk and safety management.
Work place health and safety
Environmental protection issues and dangerous substance handling.
Fire Alarm systems
UPS maintenance contractor engagement and oversight.
Interface with Facility Maintenance.
Tools an...
...twork serves over 750 destinations worldwide. Reports to: Supervisor Flight Publishing
Department: Flight Operations (FOP)
To handle all routine flight publishing tasks and master the use of content management systems and desktop publishing software.
Key Respon...
...asks (Incident Management)
Driving the efficiency and effectiveness of the incident management process (including Major Incident Handling).
Monitoring the effectiveness of proactive incident management and making recommendations to drive proactive incident manageme...
...ling with ambiguity and exercising professional judgement and scepticism
Perform and manage ad hoc projects and tasks including handling of whistleblowing investigations
Drive change within the Internal Audit function including suggesting and implementing improvem...
...s, committees or task forces.
Organise and participate in networking activities that would enable sustainability advancement.
Handle ESG related investors inquiries. Work closely with the Finance and Corporate Affairs Department in developing ESG related Investor ...
...ppliers and vendors to ensure quality and timeliness, drafting and proofreading communications content in English and Chinese, and handling ad-hoc projects as assigned.
Requirements
Suggested requirements:
Bachelor’s degree required, preferably in communication...
...ential risks and analysing risks that are affecting the company
Performing a risk evaluation: Evaluating the company’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements and also in cons...
...te Outlet Mall, a shopping and entertainment complex and only a few minutes walk to Tung Chung MTR Station.
Responsibilities:
Handle reservations, enquiries and answer emails
Perform up-selling skills and courtesy over the phone
Provide accurate hotel inform...
...e photographs for Crew Member Card for Cathay / Air Hong Kong and provide photographs to TPMS / Crew Link / CIR.
# Respond to and handle email and enquiry on ID card related issues, and manage the ID Office Booking System.
# Coordinate with port/departmental ID repr...
...te annual spend within these categories exceeds HKD 7 billion; and these categories include but limited to Airport Charges, Ground Handling (Passenger and Ramp), Cargo Handling, Cargo Trucking, Cargo Equipment and Security. The successful applicant may also be involved ...
...sformation
Department: Airport Service Delivery (ASD)
This position will help ensure that Cathay Pacific Group's disruption handling is a positive differentiator. The job holder will achieve this through both long term strategic actions and 'on the day' leadershi...
...sruption) to offer follow-up care and actions with the goal to ensure a positive experience for all our members
Scaled Service - Handle administrative work of member relations including VIP servicing at airport, suppliers and briefing of Cathay Membership Programme i...
...nd only a few minutes walk to Tung Chung MTR Station.
Responsibilities:
Responsible for the operation of reception counter
Handle guests checking in / out process
Maintain a good relationship with customers
Qualifications:
Diploma or above in hos...
...essional manner, win back our best customers and restore their confidence in our products and services.
Key Responsibilities:
Handle both verbal and written customer feedback in a tactful, timely and professional manner
Liaise with other departments to handle c...
...pplications for:
Responsibilities:
~Responsible for clerical / filing works, data entry and administrative works
~Ability to handle project co-ordination and documentation
~Assist in other ad hoc tasks as requested
Requirement:
~F.5 / HKDSE or above with...
...er its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance...
...ments using member data. Perform data operations, such as but not limited to bonus miles crediting calculations, and customer case handling to support member engagement initiatives.
Requirements
A degree holder in marketing, communications, or related discipline
...
...oyer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidential and handled confidentially by authorized personnel for recruitment-related purposes. Applicants not hearing from us within six weeks from the ...