...ve offices in 19 countries and regions.
Responsibilities
Handle customer enquiries, from incoming call, outbound call and emai... ...tc.
Perform account maintenance
Handle customer feedback/complaints in a professional manner
Relate customer feedback/comments ...
...d customer contact processes and their associated customer experience, supporting initiatives to improve efficiency and to reduce complaints.
Ensure timely and accurate service delivery.
Foster a customer-centric culture within the service centre, focusing on cust...
HKD 35k - HKD 45k /月
...ms covering administration on F5 load balancer, McAfee Enterprise protection , TrendMicro Deep Security solution, ForcePoint DLP
Handle cyber threat analysis
Assist on vulnerability assessment, Security assessment information dissemination and system hardening of ...
...Control claims operations to be carried out smoothly
• Answer enquiries from customer & insurers about claims and disputes.
• Handle claim cases and take follow up actions
• Prepare regular management reports on claims
• Review and revise internal claims man...
...ices in 19 countries and regions.
For more information, please visit to learn more about OCBC Hong Kong.
Responsibilities
Handle customer enquiries, from incoming call, outbound call and email, on various banking products and banking services
Handle request...
...e: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations
Responsibilities:
~Assist in Handling cash sorting and counting
~Packing cash into cash box
~Keep the inventory records for the cash receipts and transfer
~Handle...
...tfolio
- Assist to formulate marketing strategies for the life insurance
- Provide professional customers services including handling enquires and after sales - services
- Ensure all control measures relevant to the job are well undertaken
- Support ad-hoc t...
...al excellence culture promotional activities & reward programs to recognize self-driven improvement initiatives by staff members
Handle any ad-hoc tasks as required
Who are we looking for?
~8-10 years in process improvement / change management in service or finan...
...compliance / quality issues
Evaluate information, analyze problems from different perspectives and give support to superiors in handling critical issues
Verify customer claims and alert factory about the claims for further improvements
Coordinate with back-offi...