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- Job duties:- • Investigate, manage, and resolve complaint cases receive from service centre and contact centre • Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system • Prepare ...
- Key Responsibilities The incumbents will be posted to the Complaints Section or the Enforcement Section to handle the following: conduct investigation of suspected non-compliances, including fact-finding, conducting interviews and statement-taking answer teleph...
- ... About the Role The role is responsible for conducting investigation of fraud and misconduct encountered by AIA Hong Kong and Mac... ...ited to whistleblowing channel, internal detection, customer complaints and referrals from authorities) within AIA Hong Kong and Mac...
- Key Responsibilities Reporting to Manager (Complaints), the incumbent is responsible for the following: supervise and coach a team of staff in conducting investigation of suspected non-compliances, including fact-finding, conducting interviews and statement-taki...
- ...the team as an Assistant Manager, specialising in enquiry and complaint handling. In this pivotal role, you'll be at the heart of del... ...and verbal complaints in a timely and empathetic manner. Investigate complaint cases, coordinate with relevant departments, and en...
- ...ces, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with ... ...nt immediately; Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a...
- ...ively. Job Responsibilities: Manage and resolve customer complaints in a timely and professional manner Communicate effective... ...ed complaints with sensivity and empathy Conduct thorough investigations into complaints, gathering relevant information and evidence...
- ...t Management Centre Job Functions : Customer Services, Project Management Responsibilities: Coordinate and handle general complaint/feedback from corporate customers Analyze and identify service gaps by reviewing customer complaints or internal workflows/pro...
- Job Duty Job Description 從事私家偵探 / 商業/保險調查 月薪$16,500起 (視乎調查工作經驗) 主要職責： •戶外調查工作，例如跟蹤目標及搜證等 •撰寫調查報告，整理調查後所收集的證據，例如錄音及視像檔案等 •與上司及同事共同籌劃及 組織調查行動 職位要求： •中五程度，具相關工作經驗優先；如沒有相關經驗但具調查觸覺亦可考慮 •粵語流利；懂讀寫中文；略懂讀寫英文 •良好溝通技巧、處事認真、有耐性、觀察力敏銳 •具團隊精神，能獨立工作 假期及福利： •每日工作9小時(輪班)、超時津貼、交通津貼 •...
- Your new company ~ A top-notch retail bank is hiring for a Complaint Handling Manager for their General Banking Complaints Team Your new role As a contributor of the team, you will manage the end-to-end process of handling retail banking general co...
- Air Accident Investigation Authority Salary : HK$163,925 per month Entry Requirements: Candidates should meet the following requirements: (a) (i) a Bachelor’s degree (or equivalent) or above in civil aviation management, aeronautical engineering or other avi...
- Contract Officer (MPF case & complaint handling, up to $25k) Responsibilities Deliver timely support ... ... checking or gathering additional information and conducting investigations Assist other teams as needed in resolving inquiries or co...
- Responsibilities: As the Manager of Complaint Management, you will lead a dedicated team to effectively handle and resolve cust... ...m various channels. · Oversee and conduct thorough investigations into customer complaints received via calls, emails, and oth...
- ...l mechanism to enhance quality service of branches Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner Promote quality assurance best practice, organize compliance and quality assurance improvement ...
- .... Come join us for the following position. Responsibilities: Liaise with various internal and external parties for handling complaints in both of routine and regulatory issues, to enforce and monitor resolving actions are in compliance with policies and procedures...
- Career Why the SFC Join us as an experienced professional Senior Manager - Enforcement (Investigation - Intermediary Misconduct Team) Ref.: SFC/SM/ENF/INVIMT/250530 Duties & Responsibilities: We are now seeking an eligible candidate to fill the role of Senior...
- ...ting high calibre candidates to join us and develop successful careers with us. Responsibilities: Conduct financial crime investigations initiated by Law Enforcement Agencies Referrals, Internal Unusual Activity Reports, and Self-Initiated Network Analysis Cond...
- Career Why the SFC Join us as an experienced professional Manager - Enforcement (Investigation - Corporate Misconduct Team) Ref.: SFC/M/INVCMT/ENF/250718 Duties & Responsibilities: The SFC is a world recognised regulator. Its Enforcement Division works o...
- ...ices. Design and lead regular tabletop exercises and simulation drills to test and improve response capabilities. Lead the investigation and response to security incidents, including containment, eradication, recovery, and root cause analysis. Implement improvemen...
- Your new company ~ A well established Retail Bank is looking for a professional Complaint Handler to lead one of their Complaint Handling Team within the Retail Banking division. This is a critical leadership and complaint handling role, responsible for managing a s...
