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- Job duties:- • Investigate, manage, and resolve complaint cases receive from service centre and contact centre • Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system • Prepare ...
- Key Responsibilities The incumbents will be posted to the Complaints Section or the Enforcement Section to handle the following: conduct investigation of suspected non-compliances, including fact-finding, conducting interviews and statement-taking answer teleph...
- ... About the Role The role is responsible for conducting investigation of fraud and misconduct encountered by AIA Hong Kong and Mac... ...ited to whistleblowing channel, internal detection, customer complaints and referrals from authorities) within AIA Hong Kong and Mac...
- Key Responsibilities Reporting to Manager (Complaints), the incumbent is responsible for the following: supervise and coach a team of staff in conducting investigation of suspected non-compliances, including fact-finding, conducting interviews and statement-taki...
- ...the team as an Assistant Manager, specialising in enquiry and complaint handling. In this pivotal role, you'll be at the heart of del... ...and verbal complaints in a timely and empathetic manner. Investigate complaint cases, coordinate with relevant departments, and en...
- ...ces, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with ... ...nt immediately; Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a...
- ...ively. Job Responsibilities: Manage and resolve customer complaints in a timely and professional manner Communicate effective... ...ed complaints with sensivity and empathy Conduct thorough investigations into complaints, gathering relevant information and evidence...
- ...t Management Centre Job Functions : Customer Services, Project Management Responsibilities: Coordinate and handle general complaint/feedback from corporate customers Analyze and identify service gaps by reviewing customer complaints or internal workflows/pro...
- Job Duty Job Description 從事私家偵探 / 商業/保險調查 月薪$16,500起 (視乎調查工作經驗) 主要職責： •戶外調查工作，例如跟蹤目標及搜證等 •撰寫調查報告，整理調查後所收集的證據，例如錄音及視像檔案等 •與上司及同事共同籌劃及組織調查行動 職位要求： •中五程度，具相關工作經驗優先；如沒有相關經驗但具調查觸覺亦可考慮 •粵語流利；懂讀寫中文；略懂讀寫英文 •良好溝通技巧、處事認真、有耐性、觀察力敏銳 •具團隊精神，能獨立工作 假期及福利： •每日工作9小時(輪班)、超時津貼、交通津貼 •...
- Your new company ~ A top-notch retail bank is hiring for a Complaint Handling Manager for their General Banking Complaints Team Your new role As a contributor of the team, you will manage the end-to-end process of handling retail banking general co...
- Air Accident Investigation Authority Salary : HK$163,925 per month Entry Requirements: Candidates should meet the following requirements: (a) (i) a Bachelor’s degree (or equivalent) or above in civil aviation management, aeronautical engineering or other avi...
- Contract Officer (MPF case & complaint handling, up to $25k) Responsibilities Deliver timely support ... ... checking or gathering additional information and conducting investigations Assist other teams as needed in resolving inquiries or co...
- ...l mechanism to enhance quality service of branches Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner Promote quality assurance best practice, organize compliance and quality assurance improvement ...
- Responsibilities: As the Manager of Complaint Management, you will lead a dedicated team to effectively handle and resolve cust... ...m various channels. · Oversee and conduct thorough investigations into customer complaints received via calls, emails, and oth...
- ...ting high calibre candidates to join us and develop successful careers with us. Responsibilities: Conduct financial crime investigations initiated by Law Enforcement Agencies Referrals, Internal Unusual Activity Reports, and Self-Initiated Network Analysis Cond...
- .... Come join us for the following position. Responsibilities: Liaise with various internal and external parties for handling complaints in both of routine and regulatory issues, to enforce and monitor resolving actions are in compliance with policies and procedures...
- ...l as other non-automated cases with financial crime or money laundering concern Ensure suspicious transactions are thoroughly investigated and Suspicious Activity Reports (SARs) are prepared with accurate information in a timely manner Ensure the suitability and q...
- ...ices. Design and lead regular tabletop exercises and simulation drills to test and improve response capabilities. Lead the investigation and response to security incidents, including containment, eradication, recovery, and root cause analysis. Implement improvemen...
- Career Why the SFC Join us as an experienced professional Senior Manager - Enforcement (Investigation - Intermediary Misconduct Team) Ref.: SFC/SM/ENF/INVIMT/250530 Duties & Responsibilities: We are now seeking an eligible candidate to fill the role of Senior...
- Career Why the SFC Join us as an experienced professional Manager - Enforcement (Investigation - Corporate Misconduct Team) Ref.: SFC/M/INVCMT/ENF/250718 Duties & Responsibilities: The SFC is a world recognised regulator. Its Enforcement Division works o...
- Your new company ~ A well established Retail Bank is looking for a professional Complaint Handler to lead one of their Complaint Handling Team within the Retail Banking division. This is a critical leadership and complaint handling role, responsible for managing a s...
- ...od communication and interpersonal skills Fluency in Cantonese and English is preferred Candidates with other than ground investigation experiences or qualification will be considered as Geotechnical Engineer (other than ground investigation works) Interested p...
- ... established procedures, bank policies and service standards Principal Responsibilities Ensure activities of the section (Investigations and other daily BAU tasks) are completed as per established procedures, policies and guidelines, within specified standards of ...
- Responsibilities: Work as a team of professionals to perform high quality advisory projects Support with interviewing relevant personnel, assessing and analysing data and documentation, preparing written reports and communicate findings to key stakeholders Wor...
- ... as other non-automated cases with financial crime or money laundering concerns Ensure suspicious transactions are thoroughly investigated and Suspicious Activity Reports (SARs) are filed with accurate information in a timely manner Ensure the suitability and qual...
- ...artment as Senior Fraud Operations Manager. Principal responsibilities Lead and oversight the operation of offshore Fraud Investigations Team, Fraud Detection Team and Dedicated Fraud Call Team to ensure the operation is effective and efficient and identify potent...
- ...ach team members to identify suspicious transactions, patterns or behaviors for external and internal fraud; promptly review and investigate cases triggered by SAS Transaction Monitoring System and/or other sources to ensure conclusions are drawn within required timeli...
- ... the Internal STR submitted by other units and recommend if STR has to be filed to the JFIU ~Perform transaction monitoring / investigation to ensure alerts generated from system are fully and properly investigated ~Carry out investigation and prepare report for th...
- ... website at Responsibilities Reporting to the Manager (Complaints and Enforcement), the appointee will be required to: hand... ...ce with the PMSO and other relevant ordinances; carry out investigations and gather evidence for alleged disciplinary offences; as...
- 職責 翻閱有關個別貨物流程或工業事故的錄像並撰寫簡單調查報告 會見貨物處理個案或其它事故的有關同事，並記錄會談內容 協助各保安事務（調查、証件或審核）文書處理及一般行政工作 執行上司指派的其他職務 入職要求 ~1 – 2年工作經驗，包括但不限於航空、物流或保安業 ~ 流利中文，基本英語 ~ 熟悉電腦操作 ~ 良好溝通能力，能獨立處理工作 ~ 如曾有管理前線保安人員或協助處理審核準備工作經驗者，可被考慮為助理保安事務主任 工作時間 ~ 五天工作 (需輪班)，主要為日...