Search Results: 4,592 vacancies
Opportunity
Has responsibility for all customer facing activities and for providing a consistently high-quality experience for new... ...mers, society and for each other.
You will act as CX team manager in Retail-EU department and be responsible for managing 10+ pe...
We are currently seeking a high caliber professional to join our department as Manager, Customer Experience .
Principal responsibilities:
Act as the 'Voice of Customers' champion of key channels and products, leading the root cause analysis, understanding ma...
...Responsibilities:
Design and review omni channel end-to-end customer journeys using Design Thinking, identify pain points, moments ... ...
Collaborate with business stakeholders, functional team in managing customer voices that enrich the customer voice database and de...
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime sma... ...lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking servi...
Position responsibilities:
Implement a professional total quality management system and set team and personal indicators (including customer satisfaction, quality, speed, efficiency, cost and other operational indicators).
Implement supervision and monitoring to ...
... will be responsible for planning, designing, implementing and managing integrated quality solutions that assure performance, reliabil... ... to regional team key Quality Engineering metrics for assigned customer(s) and Site . Drive the standardization of Manufacturing Proce...
Opportunity
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new... ...ding, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their develo...
...n English and Mandarin fluently to support client relationship management in this region.
Preferred qualifications:
Experience in ... ...w their advertising can reach thousands of users.
Our Large Customer Sales teams partner closely with many of the world's biggest a...
Responsibilities:
Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately
Liaise with relevant parties for thorough investigation of comp...
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team... ...essionals to join our team as Assistant Customer Relationship Manager .
Principal responsibilities:
Liaise with internal coun...
... the current workflow from sales to delivery, meet the Chinese customers' requirements, bring better customer experience. E.g., work wi... ...ted administrative work
Other tasks as required by the line manager. Other tasks assigned by the line leader
Requirements:
~ ...
Responsibilities:
Review customer profile, KYC documents and customer statistic data for onboarding, periodic review and trigger event review before submission to business.
Monitor the team's quality and quantity within service level.
Comply with relevant gove...
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team... ...r professionals to join our team as CCC Customer Relationship Manager .
Principal responsibilities
Lead and supervise a team ...
...n the forward cloud warehouse, and assist in attracting key KA customers 2. Open up the product side, conduct large-scale forward wareh... ...elopment 5. Handle the merchant's customer service work order, manage and arbitrate the work order of the logistics service provider...
We are currently seeking a high caliber professional to join our department as Assistant Customer Relations Manager - Governance .
Principal responsibilities:
Support the establishment and monitoring of effective risk management and controls within Complaint ...
1. Familiar with the customer service industry, familiar with and understand the customer service indicator assessment system, and be ... ...s during the process 4. Responsible for relevant business cost management, from the perspective of cost management and business perspect...
...onsible for the formulation, promotion and optimization of the team's internal R&D process 2. Responsible for the project management of the Customer Center, including goal setting, plan making, tracking, control and review 3. Based on goals, monitor progress to ensure g...
... promotion of daily quality inspection work, formulate quality management strategies, and be objective from multiple dimensions such as ... ...iven to those with more than 3 years of relevant experience in customer service quality inspection management, and those with successf...
...lection, recruitment and retention, and do a good job in daily management of the team, scheduling and attendance, efficiency control, co... ...el, and performance management. 4. Based on the pain points of customer experience, we can analyze the original voice of users, review...
Responsibilities
1. Coordinate and be responsible for the customer service product planning, goal setting and strategy dismantling ... ...he most Excellent 2. Applicants with a certain ability to withstand stress, self-motivation, and management experience are preferred.
