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Senior Customer Experience Manager
Apply Now Job No.: 495432
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Strategic Planning, Project Management
Responsibilities:
Design and review...
Bank of China
Hong Kong Island
17 hours ago
... impact.
Responsibilities
~Deliver exceed expectations Customer Experience including both online and offline, individual and groups (c... ...mpany ($ generated per customer);
~Support Cash/Inventory management and control at Experiential Exhibition;
~Manage and ensur...
...freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional kn... ...g Emotions & Crafting Stories Together!
The role of Senior Customer Experience Executive should be energized by expertise and passion in e...
...port and owning resolution of user's issues
Analyse customer data to improve customer experience
Improve onboarding processes
Evaluate and improv... ...nd in writing internally and externally
Develop and manage SOP and CS Policy
Requirements:
Degree holder or...
...on time and smooth
Monitor website performance and customer behaviour for identifying actionable insights for fut... ...rketing or a related field
Minimum of 1-2 years of experience in marketing or project management. (Candidates with more related experiences may be con...
...gn service that provides you with a fun and easy way to create custom mobile cases with Instagram and Facebook photos via our patent... ...
Requirements:
Fresh graduates are welcomed
Prior work experience in customer service preferred
Passion and patience in helpi...
Our client is a multinational insurance company seeking a Customer Experience Insights Manager to assist with the delivery of customer insights on multiple projects
Responsibilities:
Independently manage a wide range of research projects
Conduct quantitative a...
Responsibilities:
~Provide exceptional customer service support to clients in the crypto industry
~Assist customers with inquirie... ...ts and provide recommendations to enhance the overall customer experience.
~Contribute to a positive and collaborative team environmen...
Reporting to the Head of Customer Experience (CX), you will be working with the Head of CX and a diverse team across countries in APAC and be able to influence thought leadership on Customer. You will play a key supporting role in providing clarity, direction, and sup...
...ry soaring above the skyline.
We are looking for a Family Experience Manager based at Island Shangri-La, Hong Kong!
As a Family Experie... ... interpersonal skills & leadership skills
Quality driven, customer and business results oriented; highly motivated with an agil...
...ou Will Achieve It
Provide guidance, lead/co-lead projects, manage own time to meet objectives, and plan resource requirements fo... ...ion etc.
Qualifications
~ Bachelor's Degree
~5+ years’ experience as a HR generalist with business partnering responsibility in ...
...nt Office areas during peak periods to ensure that the area is managed well by the respective team
Assist in greeting and checking... ...rs
Requirements:
Minimum 6 years of Front Office working experience in an international hotel environment and 2 years in Duty Mana...
...freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional kn... ...~Manage invoices and overseeing system processes related to customer experience (CX) vendors, tools, and supplies
Requirements:
~Fre...
...MP) standards
Review routine quality management work such as SOP update, follow up of d... ...nuous improvement initiatives
Review customer complaint and lead investigations into ... ... sciences
Minimum 3 years' practical experience in a supervisory or managerial role rel...
...serves over 750 destinations worldwide. Reports To: Digital Experience Manager – Holidays
Department: Digital Experience (DEX)
This po... ...ms and other stakeholders to help develop deliver a seamless customer experience that supports our vision to be one of the the wor...
...ing in prime office and retail property management.
We sincerely invite high caliber, c... ... relationship with members and analysis customer data, collaborate with tenants or busin... ...with at least 8 years’ relevant working experience in CRM / loyalty marketing, preferably ...
...tion.
Enhance marketing effectiveness by targeting precise customers and implementing data-driven approaches.
Plan, execute, an... ...Administration, or a related field.
~5-8 years of marketing experience. Experience working in big corporations or agencies is a plus...
...erves over 750 destinations worldwide. Reports To: Digital Experience Manager - Travel Shopping
Department: Digital Experience (DEX)
... ...the product expert to make a positive impact to our members/ customer across Cathay’s online channels/ product portfolio involving...
...l outlets at night, rectify any defects and record, report to management if necessary
Perform any ad hoc duties as assigned by the ... ...s
Requirements:
Minimum 6 years of Front Office working experience in an international hotel environment and 2 years in Duty Man...
...nd investment, in addition to operating hotels and property management services. The Group actively seeks to make a positive contr... ...y responsibility of this role is to assist in enhancing the customer experience across various touchpoints and services within Chinachem Gr...
