...s our passion to excel and energises us to design inspiring experiences.
About our role
We are now looking for a talented Customer Services Officer to be part of our dynamic team. The incumbent will be responsible for offering quality customer services to shoppers ...
...nuous Improvement
Department: Customer Care (CCD)
The Customer Contact Sr. Command Center Analyst will play a critical rol... ...nd centre with a view to deliver Service levels and driving real time act... ...agement
Ensure that the daily call forecasts and FTE gaps are revie...
...rldwide. Reports to : Assistant Manager Customer Support
Department : Customer Care (... ...ore their confidence in our products and services.
Key Responsibilities:
Handle both... ...s a significant advantage. Experience in call centres or customer service is also adva...
...dwide. Role Introduction
Reports to: Service Operations Manager
Department: Inform... ...ous improvement on Service stability and customer satisfaction.
Drive user and service ... ...where appropriate.
Responsible for on call support 24 x 7 to ensure operations cont...
...ose combined network serves over 750 destinations worldwide. Role Introduction
Reports To: Head of Customer Journey Transformation
Department: Airport Service Delivery (ASD)
This position will help ensure that Cathay Pacific Group's disruption handling is a ...
HKD 16k - HKD 20k per month
... serves over 750 destinations worldwide. Reports to: Employee Services Lead
Departments: GBS - Global Business Services
GBS wi... ...ent manner
Establish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropri...
...erves over 750 destinations worldwide. Reports To: Flight Deck Services Supervisor
Department: Flight Operations (FOP)
Perform the... ...amp duties by driving ramp car to support the e-operations upon calls from the pilots through IOC or Flight Dispatch.
• Collect ope...
... Role Introduction
Reports to: IT Procurement Manager – IT Services
Department: APD - Procurement & Aircraft Trading
As an ... ...team that is dedicated to providing exceptional service to our customers. Don't miss this chance to take your career to new heights and...
...nce whose combined network serves over 750 destinations worldwide. Role Introduction
Reports to: Customer Journey Manager Disruptions
Department: Airport Service Delivery (ASD)
The jobholder will be responsible for managing and implementing service recovery ex...
...es over 750 destinations worldwide. Reports: Global Business Services Manager / Assistant Manager
Department: Global Business Se... ...ell as identify and escalate potential serious operational and customer issues
# Act as escalation point for Associate Executive / E...
...obal alliance whose combined network serves over 750 destinations worldwide. Role Introduction
Reports to: Airports and Ground Services Procurement Manager
Department: Procurement & Aircraft Trading (APD)
The Assistant Manager , Airport & Ground Services Procur...
...Introduction
Reports to: Asst. Learning Manager – Inflight Services
Department: Cathay Academy (CXA)
The Learning Specialist... ... when assign
Requirements
Minimum 3 years’ experience in customer service, hospitality and/or cabin crew experience
Training ...
... unique, high end product and associated service levels.
The Hotel comprises 206 rooms... ...o be considered
Pleasant personality, customer-oriented with good communication and int... ...ities to explore your niche and grow.
Call us on +852 3602 8890 or send your CV to ...
...rves over 750 destinations worldwide. Reports To: Cabin Crew Service Excellence Manager (BC)
Department: Inflight Service Deliver... ...rvice excellence, the brand proposition and values and desired customer outcomes.
Activity manage the Performance and Standards wit...
...ual all-day dining to world-class grill and authentic Chinese restaurant. If you prefer to dine in the comforts of your room, room service is available 24 hours a day.
Four Points by Sheraton Hong Kong Tung Chung offers 1,001 guestrooms and suites featuring contemp...
... Reports To: Head of Global Airports
Department: Airport Services Delivery (ASD)
This position will manage budgets and service... ...d helpful analyses to the business. He/ She should also have a customer mindset, a good understanding of airport operations and strong...
...orldwide. Reports To: Assistant Manager Talent Acquisition – Service Delivery
Department: People (PPL)
The Jobholder is respo... ...amplayer, proactive, high drive, attention to detail
Strong customer service skills
Excellent time management and prioritisation...
...inations worldwide. Reports To: Assistant Manager Cabin Crew Service Excellence (FA)
Department: Inflight Service Delivery (ISD)
... ...y ad hoc projects assigned by SEM
Requirements
Skills
Customer-oriented, attention to detail with good planning and organizin...
...750 destinations worldwide. Report to : Customer Care Global Channel Experience Lead
D... ...artment : Customer Care (CCD)
Through Service Quality evaluations to identify areas re... ...channels, and create new scripts for new call flows/functions whenever needed
Revie...
...ionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Nov... ...
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive fro...
...ionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Nov... ...
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive fro...
...ionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Nov... ...
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive fro...
...ionships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for to join Nov... ...
The 440-room Novotel Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a few minutes drive fro...
...e’s stories to drive a truly incredible customer service experience? If so, we now have an oppor... ...el Citygate Hong Kong is located in the center of Tung Chung on Lantau Island. It is a... ...ture bookings. Activities include sales calls, entertainment, trade shows, etc.
De...
... unique, high end product and associated service levels.
The Hotel comprises 206 rooms... ...s of the restaurant
Provide excellent customer services, including enquiries and compla... ...ities to explore your niche and grow.
Call us on +852 3602 8890 or send your CV to ...
...s to day-of-operation problems and contribute to the IOC decision making process.
To liaise closely with ATC and Meteorological centers around the network for flight plan filing and weather updates for routine and ad hoc situations.
To handle Flight Crew queries ...
... travelers who desire a unique, high end product and associated service levels.
The Hotel comprises 206 rooms and suites, an Executi... ... you plenty of opportunities to explore your niche and grow.
Call us on +852 3602 8890 or send your CV to [email redacted, apply ...
...depth knowledge of the brand and products
Provide excellent customer experience and build strong customer relationships
Maximize... ...S
Form 5 or above and minimum 1 year experience in Retail / Service industry
Possess excellent communication, customer service ...
...ver on our ambitious goal of becoming one of the world’s great service brands, known for great digital experiences.
In this role y... ...and innovation across our digital assets that entices traffic, customer experience and conversion.
Key Responsibilities
Work wit...
...ipline
At least three years of experience in eLearning / digital learning development, and a minimum 3 years’ experience in customer service, hospitality and/or cabin crew experience
Strong knowledge of learning science and instructional design models
Strong pr...