...of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Reports to : Assistant Manager Customer Support
Department : Customer Care (CCD)
The position plays a key role in building relationships with our customers. The role is...
...dwide. Role Introduction
Reports to: Customer Journey Manager Disruptions
Departmen... ...f proper service recovery
Prepare and execute urgent customer communications to passen... ...and, Insights and Marketing and Customer Support teams to ensure communications are sent ...
...re application.
Key Responsibilities
Analyse requirements and assess detailed solutions options from a system perspective
Support solution design and contribute expertise and detailed knowledge to ensure high level design decisions are able to be delivered
...
...serves over 750 destinations worldwide. Reports To: Head of Customer Support
Department: Customer Care (CCD)
This position is the le... ...perienced individual who will be responsible for shaping and executing our customer social media strategy, with a primary focus on ...
...ees and external stakeholders.
This role is accomplished by supporting and providing inputs to projects on, for example:
Standardi... ...with business units along the Hire to Retire stream
Support Customer Services by providing FAQs and transcripts on general enquirie...
...eriences.
About our role
We are now looking for a talented Customer Services Officer to be part of our dynamic team. The incumbent... ...ies and complaints at information counter, providing operation support for loyalty programme and participating in various promotional...
...Role Introduction
Reports To: Head of Customer Journey Transformation
Department: A... ...omer Care (Customer Contact and Customer Support) and Mumbai Service Centre (MSC) for dis... ...re aligned with the recovery plan and to execute proactive service recovery plan whenever...
...50 destinations worldwide. Report to : Insights, Strategy & Change Manager
Department: CCD - Customer Care
The job holder is primarily accountable for supporting the Customer Support Manager Process Improvements to identify and prioritise areas for improvement...
...e. Reports To: Assistant Marketing Manager
The Marketing Executive is accountable for producing and delivering world class marke... ...bilities
Implement marketing campaigns with the purpose of supporting our business partners’ marketing requirements and the company...
...sistant Manager Group Safety and Operational Risk Management - Support Services
Department: Group Safety & Operational Risk Mgt
... ...d written English and Chinese.
Good interpersonal skill and customer focus when delivering service.
Proficiency in MS Office inc...
HKD 16k - HKD 20k per month
...ees and external stakeholders.
This role is accomplished by supporting and providing inputs to projects on, for example:
Standard... ...nt manner
Establish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropr...
...our digital assets that entices traffic, customer experience and conversion.
Key Respon... ...ons, develop hypotheses, plan A/B tests, execute and analyse results into informed busine... ...rovements across our digital channels
Support conversion rate optimization (CRO) strat...
...ify and escalate potential serious operational and customer issues
# Act as escalation point for Associate Executive / Executive, assisting with query resolution and case managing complex queries
# Coach and support the teams in ensuring the employee services proces...
...also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide. Report to : Customer Insights Manager
Department : Brand, Insights & Marketing Communications (BIM)
This position is designed for improving custo...
...ons (BIM)
The Acquisition & Engagement Executive is responsible for acquiring and activat... ...the member acquisition campaigns for our customer relationship programme through air and n... ...t campaign mechanics, forecast and KPIs. Support internal and outports teams on acquisiti...
...nt: Digital Experience (DEX)
The job holder will act as the eCommerce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.
Key Responsibilities
Act as eCommerce product owner and responsi...
HKD 20k - HKD 25k per month
...e computer system when receive whatsapp notification (e.g. Octopus machine, QR code scanner, A4 scanner)
Provide onsite end user support including back office on IT related devices troubleshooting, resolve incidents and perform maintenance
Job Requirement:
F.5 ...
Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world.
We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong Inte...
... the following position: Duties
Reporting to the Electronic Engineer, your major job duties will include:
Conduct technical supports, fault finding, assist the implementation of improvement solutions and incident investigation of all Electrical and Electronic (EE...
HKD 16k - HKD 18k per month
Sidefame Limited 西彥有限公司 於1987年成立，是 Fenix Group 旗下的附屬公司。通過合資及特許經營，西彥有限公司的零售網路遍佈全球，致力網羅一系列時裝及生活品牌，其中包括 45R、ANTEPRIMA、ANTEPRIMA WIREBAG、ANTEPRIMA MISTO、ATSURO TAYAMA、COCKTAIL、MARIMEKKO 及 THE LITTLE SHOP。
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北歐芬蘭的家品及服飾設計品牌 Marimekko 以其「...
...tinations worldwide. Reports to: Crew Operations Executive
Department: Flight Operations (FOP)
To support the deployment of flight crew and cabin crew with... ...ith a pass or Grade 2 in English (Syllabus B).
Customer-focused, highly change-oriented and flexible pers...
...fications of how they will realistically execute the business plans and realize the benef... ...s rules and role category
Prepare and support business case
Maintain regular and ti... ...o plan, manage, and deliver value to our customers.
Training, mentoring, and supporting ...
... how we track and enhance our end-to-end customer experience.
Interested to be part ... ...ng
Department: Cargo Digital (CDT)
Support the Cargo Digital Manager, Transformatio... ...ion roadmap, and to plan, management and execute projects. This role would take up projec...
... both catering and lounge categories.
Support the Procurement Manager in the developme... ...partnership with strategic suppliers.
Execute, in collaboration with Business units, p... ...m members.
Stakeholder Engagement and Customer Satisfaction
~ Provide a value-added p...
... its suppliers. Cathay believes that its customers are best served by creating sustainable ... ...d to drive ESG improvements.
Plan and execute supplier ESG engagement and capacity bui... ... practice sharing between suppliers, and support and resources to help suppliers meet ESG...
...tant Manager, Member Marketing is responsible for supporting the Membership Marketing Manager (MMM) in driving... ...ey Responsibilities
Support the management and execution of the member engagement strategy for our customer relationship programme.
Project manage and lea...
...rstands how and how well the business is supported by the IT product or applications in the... ...IT products and applications to meet the customer and IT needs
Support design walkthrou... ...nitiatives
Initiate, define, plan and execute tasks / initiatives
Test all solution...
...PPL)
The Jobholder is responsible for supporting recruitment and onboarding administrati... ...lso accountable for contributing to the execution of a signature Cathay Pacific candidate... ...gh drive, attention to detail
Strong customer service skills
Excellent time manage...
...clearly communicated and agreed with the senior management and executives with recommendations and solutions, which can be applied effec... ...nternal audit work is required. Providing thorough analysis to support the development of the annual internal audit plan;
Driving ...
...artment (GSD)
This position is responsible for planning and executing Cathay Pacific Group’s Sustainable Aviation Fuel (SAF) strate... ...ewing and updating the company's climate-related policies and supporting other initiatives from other teams on SAF as well as capturin...