...stinations worldwide. Reports to : Assistant Manager Customer Support
Department : Customer Care (CCD)
The position plays a ke... ...in back our best customers and restore their confidence in our products and services.
Key Responsibilities:
Handle both verbal a...
... Digital Experience, Brand, Insights and Marketing and Customer Support teams to ensure communications are sent as needed to the right ... ...
Identify sentiment about concurrent flight disruption and CX product or services
Coordinate appropriate handling of identified is...
HKD 20k - HKD 25k per month
...e computer system when receive whatsapp notification (e.g. Octopus machine, QR code scanner, A4 scanner)
Provide onsite end user support including back office on IT related devices troubleshooting, resolve incidents and perform maintenance
Job Requirement:
F.5 ...
... the following position: Duties
Reporting to the Electronic Engineer, your major job duties will include:
Conduct technical supports, fault finding, assist the implementation of improvement solutions and incident investigation of all Electrical and Electronic (EE...
...assess detailed solutions options from a system perspective
Support solution design and contribute expertise and detailed knowledg... ...ired
Carry out level 2 and level 3 incident supports for in-production systems and manage end user expectations.
Review the Applic...
...d procedures. Have aptitude for picking up new technologies to support the end to end Lifecycle for improvement and increase efficien... ...drive remediation actions in order to deliver quality services/products to internal and external customers.
Lead the change managem...
...CD platforms in a scale to allow development teams move fast on product delivery. The role requires to collaborate with development tea... ...ilities platforms to web and mobile application development.
Support CI/CD and hybrid cloud container platforms to deliver high avai...
...ans and realize the benefits
Elicit business requirements or product backlog user stories using essential techniques such as intervi... ...ness framework, business rules and role category
Prepare and support business case
Maintain regular and timely communications wit...
... (DEX)
To be known for great digital experience, the digital products require good quality and stable experience to the customers, e... ...hile the end to end experience is also cohesive. You will also support any branded digital experience validation on request in other ...
... Customer Care
The job holder is primarily accountable for supporting the Customer Support Manager Process Improvements to identify... ...l systems and related processes
Ensure timely and accurate production of required reports
Other responsibilities as directed by ...
...ation and System Planning
Department: Cargo Digital (CDT)
Support the Cargo Digital Manager, Transformation to analyse the needs ... ...ement and execute projects. This role would take up project and product management task supporting both Cargo Commercial and Cargo Serv...
... over 750 destinations worldwide. Reports To: Head of Customer Support
Department: Customer Care (CCD)
This position is the leade... ...s, and procedures are fit for-purpose.
Drive for service and product improvements based on insights from customer feedback.
Be a ...
...nt Manager Galley Loading Planning
The position will provide support to galley packing and loading specifications, including space, ... ...requests.
Conduct galley planning and space studying for new product and service development.
Responsible for calculating and del...
...stomer satisfaction and conversion rate improvements across our digital channels
Support conversion rate optimization (CRO) strategies and execution across different digital products on our touchpoints including but not limited to Website and Mobile app
Engage wi...
...lly compelling and accurate security reports and dashboards to support Information Security and Risk Metrics, historical data trend a... ... management reporting
Advanced skills in Microsoft suite of productions such as Excel, PowerPoint, Power builder, etc.
Experience w...
...stakeholder engagement activities. Additionally, the role will support the department in building strategic partnerships and establis... ...d on key initiatives and project milestones, and to coordinate production and communications efforts with relevant communications teams....
..., flowcharts, sequence diagrams, etc.
Ensure compliance and support existing and future Software Development Methodologies
Supp... ...tion
Carry out level 2 and level 3 incident supports for in-production systems and manage end user expectations.
Work closely and ...
...sistant Manager Group Safety and Operational Risk Management - Support Services
Department: Group Safety & Operational Risk Mgt
... ... Subsidiaries & Associates) in Cathay City / Cathay House.
# Production of CX Retiree cards and Visitor cards for Cathay City / Cathay...
...ries including process improvement projects
# improving the productivity of the category.
Key Responsibilities
Identify and dr... ...e category manager in both catering and lounge categories.
Support the Procurement Manager in the development and implementation...
... its airworthiness and sustainability certification processes, supporting other initiatives in SAF investment opportunities as well as c... ...
Evaluate SAF sustainability performance of SAF projects and products of Cathay and its partners.
Responsible for sustainability ...
...l airport network, Customer Care (Customer Contact and Customer Support) and Mumbai Service Centre (MSC) for disruption handling and en... ...hor and own the disruption management components of the Airport Product and Service Delivery Manual suite
Accountable for the policy...
...
The Assistant Manager, Member Marketing is responsible for supporting the Membership Marketing Manager (MMM) in driving brand awaren... ...alongside wider Company updates – such as the CEO newsletters, product launches, partnership news and offers etc. – are delivered in ...
...tal Experience (DEX)
This position will involve working as a Product Owner of Holidays Platforms. The successful candidate will be ... ...rs to help develop deliver a seamless customer experience that supports our vision to be one of the the world’s leading service brands...
...ry resolution and case managing complex queries
# Coach and support the teams in ensuring the employee services processes are in ... ...ith a view to continually improving customer services and GBS productivity
Process improvement initiatives
# Lead process improve...
...ier market, existing solution offerings, future market trends, product alternatives, new business models, etc. Monitor the supply mar... ...actice cost control mechanisms are in place.
~ Assisting and supporting the category manager in carrying out any other relevant duties...
...cal activities. The position requires coordination of critical support functions for the organization including end to end processes.... ...Automation program including CMS and RPA Service Acceptance
Production of KPI/Metrics and Management reporting.
Define process imp...
...ent: Digital Experience (DEX)
The job holder will act as the product expert to make a positive impact to our members/ customer acros... ...signals, able to translate into user behaviour with use of data support
Strong teamwork and good interpersonal skills to influence s...
...Aircraft Trading (APD)
This position will be responsible for supporting the definition and implementation of procurement strategies fo... ...urement strategy to actively manage costs and deliver value in product acquisition campaigns and maintenance / support services.
C...
...of our business and services, allowing the company to maintain productive relationships with over 10,000 suppliers globally, whilst adhe... ...vities, including best practice sharing between suppliers, and support and resources to help suppliers meet ESG expectations.
Enga...
...tal Experience (DEX)
The job holder will act as the eCommerce product owner ensuring initiatives, deliveries can improve customer exp... ...
Drive new features according to customer pain points with the support of data
Understand eCommerce platform capabilities and propo...