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- ...rving as the first point of contact for the Service Support Team. Log incidents, prioritize service requests, and ensure regular ticket updates in line with company SLAs. Deliver outstanding customer care by promptly identifying issues, agreeing on priorities, and...
- Job Scopes • Serves as Level 2 support handling the full lifecycle of dispatched tickets via hands-on and remote support. • Performs Move/Add/Change/Delete (MACD) services, patch management, hardware/software deployment, and yearly preventive maintenance. Job R...
- ...alm app, mental health first-aid buddies, employee assistance programmes Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries Belonging policies - including (but not limited to) support for Parental, Fer...
- ...h company SLAs (Service Level Agreements). Track, analyze, and present key performance metrics (SLA adherence, resolution rates, ticket volumes) to stakeholders. Monitor daily ticket workflows, case management, and operations to ensure timely resolution of cargo-r...
- ... operations assistance across China and international locations. The role focuses on Microsoft 365, Intune, endpoint management, ticketing systems, network monitoring, user support, and incident escalation . The successful candidate should be a strong problem-solv...
- ...endencies. Lead a global shared theme and reusable design system across micro-frontends. Identify site improvements, manage ticketing workflows, and deliver solutions independently. Requirements Expert-level knowledge of React, JSX, hooks, the Virtual DOM, ...
- ... A strong plus: Google Workspace admin and MDM/BYOD at scale Comfortable in Python or TypeScript — enough to automate, not just ticket-push Certifications (CISSP, CISM, AWS Security Specialty, OSCP) are welcome, but hands-on evidence outranks them The Person ...
HKD 15k per month
...eer with 5–10 years of experience providing onsite field support services in Hong Kong. The role will focus on L2 support, logging tickets in the ITSM platform, responding to network monitoring alerts, and performing initial triage. Responsibilities Respond to ne...- ...customer calibration sessions to continuously raise the bar. Identify recurring pain points in the customer journey by analyzing ticket drivers and complaints, then champion cross-functional fixes that improve the end-to-end experience. # Voice of the Customer &...
- ...s, instant messages and emails Responding to the Users’ IT enquiries and providing solutions Opening problems and requesting tickets Monitoring and tracking service requests, including problems reported by the Users Classification of problems and provision ...
- ...: Acting as the first point of contact for IT, you will be the point person for all issues and requests from end-users via phone, tickets, email, Slack, or in-person. You will ensure that all requests are acknowledged, logged, prioritized, and properly routed in our t...
- ...ctivities (connectivity, health/status of network components and services). Monitor and troubleshoot network-related alerts and tickets escalated from Tier 1. Support network changes requested by application/DB teams (validation, implementation support, and post-...
- ...Managed Jira Tracking Manage and guide the daily work of junior team members Personally track and update status for all Jira Tickets Accountable for Jira Ticket health; responsive to escalations 7. Budget Estimating ~ Based on Leadership Program planning...
- Manage daily cloud ops using specified platform, tracking and resolving infrastructure tickets and changes. Set up and delivered new cloud projects in AWS, Azure, and Alibaba Cloud following enterprise standards. Monitor cloud environments to find outdated resou...
- ...r end users requesting IT support and assistance. • Manage daily operations for incident logging, service request processing, and ticket fulfillment. • Ensure all incidents and requests are accurately logged, addressed, and escalated according to established SLAs. ...
- ... Willingness to work shifts, including evening shifts. Positive attitude and professional approach to work. Benefits Salary: EUR 700 on a 1-year contract, accommodation, meals and a flight ticket are also provided, with every Sunday as the weekly day off.
- ...his is not it. If you want a seat where strategy is earned from the work, keep reading. What you will own Analyse Dig into ticket-level and aggregate performance data to find where and why the AI agent fails to resolve independently. Build and maintain the r...
- ...merging technologies to optimize customer service operations. Develop and implement solutions for customer feedback monitoring, ticket categorization, trend analysis, and service quality management. Identify opportunities to streamline workflows, reduce manual ef...
- At GoGlobal, the Business Applications Lead owns the internal business applications stack — CRM, ERP / finance, HRIS, and ticketing — configuring, integrating, and evolving the tools that Delivery runs on every day. This is a hands-on technical leadership role for som...
- ... and market data infrastructure. ~Manage the incident and request lifecycle using the IT Service Management (ITSM) tool, ensuring tickets are properly logged, updated, documented, and resolved within agreed SLAs. ~Maintain accurate IT asset records for user devices a...
- ...c candidate for the following vacancy: Administrative Assistant RESPONSIBILITIES ~Handle Travelling arrangements including air ticket booking, hotel accommodation, local transportation and visa application ~Provide administrative support to the team ~Coordinate l...
- ...ing Customer Service: * Responding to customer inquiries via email and chat with warmth, clarity, and efficiency * Managing tickets in Gorgias — tagging, prioritizing, escalating where needed * Handling order updates, shipping questions, returns, and complaint...
- ...Key Responsibilities Serve as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system Provide first line support for all Windows, Application related issues Take ownership of user issues from initial re...
- ...andards go far beyond simply matching candidates with the right position. Mobility We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities. Work environment Collaboration, communication, or deep focus – in our modern ...
- ...nternal users facing technical issues with Trading OMS/PMS systems Provide timely and effective resolution to technical support tickets. Collaborate with internal teams to escalate and resolve complex technical issues. Document procedures, troubleshooting step...
- ...vendors, contractors, and infrastructure consultants; plan and implement service SLAs for IT infrastructure. Process and handle tickets and service requests promptly, including escalations from entry-level and support teams. Manage critical projects, including co...
- ...edge Work with Product and Engineering teams to prioritise and implement technical SEO improvements — writing clear, actionable tickets and seeing them through to delivery Identify and prioritise highest-leverage organic opportunities across MoneySmart's product ...
- ...responsibilities are: ~Manage the external Security Operations Centre (SOC) service provider, review security alerts and incident tickets, and coordinate investigation, escalation, response and closure with internal teams, vendors and relevant parties. ~Support secur...
- ...mining root causes. Define the severity and area of each issue, ensuring accurate classification and prioritization. Resolve tickets according to the required knowledge, adhering to the proper process, and escalate when necessary for timely resolution. Custome...
- ...nsuring swift resolution of retail/outlet-related incidents). Incident & SLA Management: Manage and administer the ServiceDesk ticketing system (e.g., ServiceNow), ensuring requests and incidents are logged, escalated, tracked, and resolved within agreed SLAs. ...