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- ...ficiency and innovation. What We Offer: Flexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment. Professional Environment: Join a professional work environment where you...
- ...(CDCP, CDCS, or similar) - preferred ~ Network certifications (CCNA, CompTIA Network+) - preferred ~ Experience with DCIM and ticketing systems - preferred ~ Familiarity with major colocation providers - preferred ~ Standard tools: screwdrivers, cable testers, ...
- ...rving as the first point of contact for the Service Support Team. Log incidents, prioritize service requests, and ensure regular ticket updates in line with company SLAs. Deliver outstanding customer care by promptly identifying issues, agreeing on priorities, and...
- ... A strong plus: Google Workspace admin and MDM/BYOD at scale Comfortable in Python or TypeScript — enough to automate, not just ticket-push Certifications (CISSP, CISM, AWS Security Specialty, OSCP) are welcome, but hands-on evidence outranks them The Person ...
HKD 15k per month
...eer with 5–10 years of experience providing onsite field support services in Hong Kong. The role will focus on L2 support, logging tickets in the ITSM platform, responding to network monitoring alerts, and performing initial triage. Responsibilities Respond to ne...- ...ries, troubleshooting, and access management to maintain operational efficiency Recording all support requests in the helpdesk ticketing system, prioritising issues based on urgency, and monitoring resolution progress to ensure timely follow-up and case closure P...
- ...ries, troubleshooting, and access management to maintain operational efficiency Recording all support requests in the helpdesk ticketing system, prioritising issues based on urgency, and monitoring resolution progress to ensure timely follow-up and case closure P...