Your role
Provide expert knowledge support to Customer Officers and handle complex customer service enquiries
Resolve customer enquiries on the first contact through high level analytical problem solving, decision-making and judgment, and effective communication ...
...:
1. Responsible to complete routine jobs (eg. quotation, invoicing, data entry, etc.)
2. Follow up on incoming enquiries and complaints from our customers
3. Assist and be responsible on other ad hoc issues if necessary.
Job Requirements:
1. Good telephone m...
...fessional manner.
~Process quotation/order submitted by customers.
~Provide after sales services to customers.
~Handle customer enquiries and complaints on sales related issues.
~Other ad-hoc duties as assigned.
Requirements:
~Associate degree holder or above....
... details about the PMSA, please visit website at
Responsibilities
Reporting to the Manager (Complaints and Enforcement), the appointee will be required to:
handle enquiries, complaints and conduct enforcement inspections properly and timely;
collect and ana...
IT Technical Support
Job Responsibilities:
~Handle IT helpdesk requests from internal users
~Handle regular system / network support tasks
~System data entry and administration
~Assist in troubleshooting system and network problems
~Provide on-site assistance
~...
Job Description
Handle general office administrative affairs, which include suggestions of proposals to organizations and administrative issues, to liaise and cooperate with relevant departments.
Assist in all-around office administration duties such as handling ...
...ose shipping discrepancies with both customers and vendors, keep track of vendor shipping performance.
~Positively handle all customer complaints on behalf of Parts and drive internal resources to solve customers’ problems proactively.
What we look for
Re...
...aching company store-in-charges identifying sales opportunity, handling customer services and operations standards proactively
~Prov... ...eedback to management timely
~Support customer enquiries and complaints from service hotline and email in an efficient and professiona...
...partment and maintains the standard of services and provide overall supervision to Front Desk
Act as shift in-charge and handle guest complaint / request
To ensure complete customer satisfaction and profitability in all these areas as well as continuous developmen...
... informative and well-mannered at front house reception and every to revitalise the customer experience in the head office
Handle complaints, enquiries and resolve service issues in a professional manner to reflect our people-centric brand DNA
Provide general cle...
...
Take charge of all activities on guest floors
Provide clear room assignment for RAs in daily operations
Handle guest enquiries/requests/complaints
Control the minibar and amenities store on guest floors
Protect and maintain hotel properties in good order...
...s of business & private events.
Responsibilities:
Report to and communicate with the Front Office Manager
Handle guest requests and complaints adhering to the Hotel’s general guidelines
Supervise Front Office operation
Develop and implement strategies f...
... sponsorship, communications with staff, etc.;
Provide support for community engagement and customer relationships;
Handle customer complaints and prepare analysis reports
Assist in ESG programs and charity activities;
Monitor daily news and social media pla...
...ut services in an effective and efficient manner
~Manage Front desk daily operations
~Provide quality services, handle guests’ enquiries & complaints
~Achieve high level of guest satisfactions in a courteous and friendly manner
~Ensure effective cross-departmen...
...contribute quality standards / requirements compliance of assigned categories
~Receive materials complaints and coordinate with relevant parties throughout the handling process
~Propose initiatives and drive for the company business improvement in a sustainable man...
...ist in rental forecast and preparation of monthly performance reports
Handle leasing inquiries, lease negotiation and tenancy administration
Handle customers’ special requests and complaints
Attend annual corporate and agency events when required
Conduct ma...
HKD 28k - HKD 30k per month
...ome and greet VIPs, provide check-in/out service, respond to guest enquires and complaints, etc
Ensure total guest satisfaction throughout their stay and using hotel facilities
Handle emergency situation in accordance with the hotel policies and procedures
Any...
...tribution
~ Annual year-end bonus
What's the role?
Handle inquiries/requests from customers or sales team, e.g. prepare ... ...stomers with First-Contact-Solution mindset and solve problems/complaints within empowerment
Closely partner with different departmen...
...lity and customer’s operational efficiency
Act as the primary contact point of the assigned customers
Handle and follow up customer enquiries and complaints in a professional and timely manner to achieve service excellence
Ensure service performance, proactivel...
...ly ;
~To work closely with project team to ensure project delivery fulfil customer expectation and requirements ;
~To handle customer complaints and enquiries in office hour , non-office hour and coordinate with internal team ;
Job Requirements:
~Experienced ...
...the Front Desk at the hotel, including running night audit in PMS. You will also act as overnight Duty Manager to handle all guests’ queries and complaints.
Qualifications
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest ...
...ets, cost control, manpower planning and regular reports
~To handle the emergencies of the property, attending IO/OC meetings and ... ...n Building Management Ordinance (BMO)
~Experience in handling complaints, monitoring contractors’ performance, procurement, customer se...
...ow invite you to join us as one of our pre-opening team members.
Responsibilities:
Assist Guest Experience Agent to handle guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
...
... to develop and use the GIS-based tools to acquire the geometric and hydraulic data of water supply networks in operation;
Handle complaints and enquiries, etc.; and
Perform ad hoc projects as assigned.
Requirements:
~ Holder of Higher Certificate in Civil E...
...rs.
Responsibilities:
Supervise the Security Officers, handle safety issues, finish the work assigned by superiors as to ens... ...
Write and submit the incident reports
Accept and handle complaints related to safety problems from guests/employees
Inspect th...
...essing systems’ installation
~Provide service maintenance and after sales services for banknote processing systems
~Handle inquires and complaints from customers
~Provide support on new product launch, demo and product presentation
~Be responsible for service do...
...work-life balance, we also endeavor to create a fun and enjoyable environment for our team members.
What You'll Do:
~Handle customer complaints by providing prompt, accurate and courteous responses to customers through emails and live chat.
~Able to work with min...
... and Chinese (including Putonghua);
Minimum 5 years of hands-on working experience in public affairs, community relations, complaint handling, corporate communications and crisis management preferably from Public Relations Agency;
Have experience in releasing pres...
...operations including tenancy management, customer service, monitoring of property maintenance, cleaning, etc.
To handle general enquires and complaints, support all activities
To provide administrative support in the property management office if required
To li...
... Maximize the daily room occupancy and revenue.
Amend the up-sell package base on market trend and customer’s needs.
Handle guest complaints.
Job Requirement:
Minimum 5 years hotel operations experience with at least 2 years in supervisory level in Front...