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- ... OST/PST and how to enter Outlook into safe mode. 7. Experience with Anti-spyware and Anti-virus software. 8. Knowledge of ticketing systems such as ServiceNow, LandDesk, etc. and understanding of SLA levels 9. Knowledge of Active Directory, such as create, u...
- ... OST/PST and how to enter Outlook into safe mode. 7. Experience with Anti-spyware and Anti-virus software. 8. Knowledge of ticketing systems such as ServiceNow, LandDesk, etc. and understanding of SLA levels 9. Knowledge of Active Directory, such as create, u...
- ...rts, collate presenter’s information in database, and to type forms, letters & correspondences regarding the final reimbursement of ticket proceeds for URBTIX events and Accounts section - To prepare Performance Return Report and Payment Net Report, memos and correspond...
- ... and international destination for arts, culture and entertainment. You will be responsible for: selling and dispatching tickets and related products using WKCDA’s computerised ticketing system, and issuing prepaid tickets to patrons during performance incomi...
- ...onsibilities: Overseeing daily operations of the IT Department Supervise IT support staff, managing the school’s IT service ticketing system and ensuring timely resolution of technical issues in line with Service Level Agreements (SLAs). Provide leadership and...
- ...d administration support in the operation; – Handle incoming phone calls, e-faxes, couriers and mails; – Responsible for air tickets, hotels reservation and visa application; – Responsible for business licenses renewal and equipment maintenance contract renewa...
- ... handle incident in a roaster manner Follow escalation procedures to report the case to the management Keep track of internal ticket system for any project or incident status Support cabling issue when necessary Requirements: Higher-Diploma / Associate D...
- ...to join our client’s fast-growing team. Responsibilities: Provide system support and handle business user enquires on Ticketing and Revenue systems and enable business users to perform business operations. Collaborate with key stakeholders to collect, an...
- ...for meetings (printing, scanning, copying). Taking meeting minutes (as required). Arranging employee business trips (booking tickets and hotels, processing travel documentation). Managing office records (creating, registering, storing, and archiving documents)...
- ... solutions, and cloud-managed services Ensure SLA and KPI compliance for incidents, service requests, and escalations Improve ticket triage, call handling flow, and quality of troubleshooting Maintain updated SOPs, troubleshooting guides, and knowledge base art...
- ...ion: Responsibilities: Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc. Troubleshooting and resolving single customer issues with Windows Suppor...
- ...-to-day support for system implementation, deployment, and ongoing maintenance at our client site in Hong Kong. The role focuses on ticket handling, user support, routine operational requests, and coordination with internal teams/vendors to ensure stable system operatio...
- ...in monitoring infrastructure for all devices (excluding Mainframe). Configure Netgain agents, monitoring rules, severity levels, ticket assignments, and automated actions. Integrate Netgain with ServiceNow for automated alert ticket creation. Integrate Netgain ...
- ...solving process ~Run diagnostic programs to resolve problems ~Follow up with customers to ensure issue have been resolved ~Keep Tickets / Cases up to date on daily basis/ Provide Reports Requirements: ~High Diploma or above in Computer Studies or related disci...
- ...ce. System Integration and Automation: Integrate NetView, Netgain, and ServiceNow platforms to enable automated incident ticketing and alerting. Design and implement auto-triggering mechanisms (e.g., OK Flag) for condition passing between Open Systems and M...
- ...ts 全職員工福利 ~13-month payment / Gratuity 年終雙糧/約滿酬金 ~ Marriage/Examination/Conservation/CSR Leave 結婚/考試/義工/保育假期 ~ Complimentary Tickets 海洋公園及水上樂園免費入場劵 ~ Staff In-Park Discounts 員工購票/購物折扣 ~ Staff Canteen 職員餐廳 ~ Staff Social Club 職員聯誼會 ~ Medical Insurance (Hos...
HKD 16,000k - HKD 22,001k per month
...ablet or smartphones, conference room's AV equipments or video conference tools. Record and manage all incidents and requests in ticket-tracking system. Provide 1st tier support ad hoc projects and other IT members. Maintain the IT inventory record and perform ...- ...user troubleshooting for applications and hardware - Perform VIP and ad-hoc tasks as assigned, ensuring accurate logging in the ticketing system - Collaborate with team leaders to address service-related issues, reduce costs, and maintain customer satisfaction ...
- ...concerns. Handling guest requests such as booking transportation, making restaurant reservations, arranging tours, and securing tickets to events. Maintaining a thorough knowledge of the local area, including restaurants, entertainment venues, shopping centers, a...
- ... applications, enabling business users to perform their operations efficiently. Support integration with CRM, ERP, E-commerce, ticketing system, social media platforms, websites, and collaboration/ automation tools and related systems. Follow up on resolutions wi...
- ..., fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energeti...
- ...ift and Overnight Allowances • Superior Annual Leave and Holidays • Airport/Group Staff Discounts • Employee/Dependent CX Air Ticket Discount • Employee/Dependent Medical Benefits • Training/Sponsorship Program • Good Career Ladder Interested applicants m...
- ...k (Alternative Saturday) and 14 days annual leave - Extra Perks: Festival early leave, perfect attendance incentives, and staff ticketing discounts for your personal travel - Health & Wellness: Medical allowance - Career Development: On-the-job training, free pro...
- ...ms. Respond promptly to support requests, including incidents, usage inquiries, and service requests, via phone, email, or our ticketing system. Take ownership of troubleshooting and resolving production incidents, escalating to the higher-tier support team as ne...
- ...equirements: Solid knowledge in Microsoft Office & Windows Familiar with Windows, Office 365 / M365, basic troubleshooting, ticketing systems Experience in IT helpdesk / hotline preferred Self-motivated, hardworking with good interpersonal skills Strong ...
- Job Duties: Office inspection and responsible for office housekeeping and cleanliness Hotel & air-tickets booking Receive & Distribute letters & parcels from couriers Order pantry, stationary and other office commodities Order name card for office & sto...
- ...Operate a 24x7 service desk for incident logging and escalation (handling approx. 1,000–1,200 calls per month). Triage incident tickets to appropriate assignment groups and engage support teams as needed. User Account Services: Manage user accounts includin...
- ...ms. Remote Support: Provide remote technical assistance for users across the Asia region, using remote tools and the corporate ticketing system. ITSM & Ticketing: Handle incident and request tickets in line with ITIL processes, including proper logging, prioritis...
HKD 20k - HKD 23k per month
...dressed promptly. Track and manage project documents, schedules, and deadlines, including status updates, progress tracking, and ticket requests. Coordinate across IT teams, analysts, and business units to facilitate smooth project execution and timely delivery. ...- ...dmin for office (including handle phone calls, clerical duties, etc.) Handle travel arrangements (including booking hotel, flight ticket, car booking, insurance, etc.) Handle shipment booking and checking of shipping documents Follow-up on shipping order, track s...