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  • Manager, Tooling Support

     ...in monitoring infrastructure for all devices (excluding Mainframe). Configure Netgain agents, monitoring rules, severity levels, ticket assignments, and automated actions. Integrate Netgain with ServiceNow for automated alert ticket creation. Integrate Netgain ... 

    Dah Sing Financial Group

    North Point
    15 days ago

  • Manager, Production Support

     ...ce.   System Integration and Automation:  Integrate NetView, Netgain, and ServiceNow platforms to enable automated incident ticketing and alerting. Design and implement auto-triggering mechanisms (e.g., OK Flag) for condition passing between Open Systems and M... 

    Dah Sing Financial Group

    North Point
    14 days ago

  • Senior Operator/ Operator, DC Proximity and DC Operations

     ...Operate a 24x7 service desk for incident logging and escalation (handling approx. 1,000–1,200 calls per month). Triage incident tickets to appropriate assignment groups and engage support teams as needed.   User Account Services: Manage user accounts includin... 

    Dah Sing Financial Group

    North Point
    4 days ago