...ital and human assisted channels, and create new scripts for new call flows/functions whenever needed
Review feedback from internal... ...ements
Tertiary education or above
Minimum 5 years contact centre operations experience, preferably in a leadership capacity
Kn...
...ish, Chinese or Translation an advantage)
Experience in the customer relations field is a significant advantage. Experience in call centres or customer service is also advantageous.
The ability to write professional business correspondence is essential
Excellent...
...Analyst will play a critical role in managing the Global Command centre with a view to deliver Service levels and driving real time acti... ...sibilities
Command Center Management
Ensure that the daily call forecasts and FTE gaps are reviewed at half hourly interval leve...
...s to day-of-operation problems and contribute to the IOC decision making process.
To liaise closely with ATC and Meteorological centres around the network for flight plan filing and weather updates for routine and ad hoc situations.
To apply overflight clearance ...
...nate with key stakeholders on the overall recovery plan.
He / She will act as a coordination point between Integrated Operations Centre (IOC), global airport network, Customer Care (Customer Contact and Customer Support) and Mumbai Service Centre (MSC) for disruption...
...o operate under the same common policy and procedures.
Make respective Simulator Training (Fleet) inputs to the appropriate cost centre budget.
Provide oversight of regulatory compliance regarding Simulator Instructor qualifications as outlined in OM-D Flying Trai...
...hieve the Budget and Marketing Plan goals, relating to Rooms, Catering and other hotel revenues.
Work closely with Event Booking Centre team to ensure all opportunities are fully tapped, locally and internationally
Establish and acquire potential accounts and cond...
...upport schedule are fully complied. Consult and evaluate vendor recommendations / solutions where appropriate.
Responsible for on call support 24 x 7 to ensure operations continuity and stability.
Specific Key responsibilities and tasks (Incident Management)
Dri...
...or leadership teams and management across the Company from a broad people & capability perspective, and to act as a bridge between Centres of Excellence (CoEs), departments and Global Business Services (GBS) to advocate CoE strategy design and driving transformation an...
...ake Action Now!
You can succeed in a fast-paced, guest-focused, no two days the same environment and we will offer you plenty of opportunities to explore your niche and grow.
Call us on +852 3602 8890 or send your CV to [email redacted, apply via Company website]
...uired documents in the wallets of the aircraft.
• Perform ad hoc ramp duties by driving ramp car to support the e-operations upon calls from the pilots through IOC or Flight Dispatch.
• Collect operational flight bags upon flights return to HKG and refill the items...
...1 to manage B2C and B2B communications with Cathay’s members across all touchpoints (email, SMS, mobile, web, social media, contact centre, etc.) and responsible for Cathay’s marketing automation, activation, orchestration and analytics effort.
Manage key omni-channe...
...ndidate. For application, please send full resume with present and expected salary to Human Resources Department, 10/F., Wharf T&T Centre, No.7 Canton Road, Tsimshatsui, Kowloon or email to [email redacted, apply via Company website]
For more information about us,...
...ake Action Now!
You can succeed in a fast-paced, guest-focused, no two days the same environment and we will offer you plenty of opportunities to explore your niche and grow.
Call us on +852 3602 8890 or send your CV to [email redacted, apply via Company website]
...ake Action Now!
You can succeed in a fast-paced, guest-focused, no two days the same environment and we will offer you plenty of opportunities to explore your niche and grow.
Call us on +852 3602 8890 or send your CV to [email redacted, apply via Company website]
...wing position.
Job Ref No.: HASSC/BC/096/22
Location: Tung Chung
About the Project
Hospital Authority Supporting Services Centre Project (HASSC)
It is a project of Architectural Service Department to build the Hospital Authority Supporting Services Centre (H...
...tly managed by Hong Yip and these include private housing estates, luxurious houses, commercial and industrial buildings, shopping centres and government facilities.
We are looking for a high caliber professional to join our team. For more information, please visit ...
...position.
Job Ref No.: HASSC/SSO/124/23
Location: Tung Chung
About the Project
Hospital Authority Supporting Services Centre Project (HASSC)
It is a project of Architectural Service Department to build the Hospital Authority Supporting Services Centre (H...
...romptly
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales oppor...
...rospects. For application, please send full resume with present and expected salary to Human Resources Department, 10/F., Wharf T&T Centre, No.7 Canton Road, Tsimshatsui, Kowloon or by email.
For more information about us, please visit our website at:
Data collect...
...$50 交通津貼
��地點：機場/會展
⏰時間：10:00- 19:45 (有1小時食飯時間及15分鐘休息)
Click " Apply Now " to apply for this position or call Chris Wong at +852 3180 4914 f or a confidential discussion. All information collected will be kept in strict confidence and will ...